AI enabled bots have always ensured maximum output in most of the businesses in the last couple of years. It is assumed that by 2020 almost 75% of the businesses would be using these chat bots for carrying out customer interactions. AI powered bots have always aimed towards providing quality services to provide better efficiency. They can be of immense boom when we speak about the day-to-day activities for departments like sales, marketing and data research team as well. Businesses are actually now able to cater to the needs of large organizations while they are able to get on with the daily tasks as well. They are able to enhance the amount of customer engagement, building brand, creating brand awareness, having real time conversations etc.
They understand the minutest aspects as well, right from the way to recommending and streamlining the entire sales process. With the use of the bots, the organizations benefit a lot from the AI enabled bots in terms of recommending products to the respective teams across as they can convey the same to their customers.
CAWI™.AI is here to resolve your all your issues at one go, extending and, enhancing your customer support altogether at a different level. Yes, the reason being when we know that a great customer support team is the answer for all these problems. But knowing that one needs to handle a great deal of queries, will a customer support be able to handle all this and more – The answer is NO!! as one cannot truly rely on hundreds of live agents to handle simple or complex queries.
Bot and CRM integration
For effective sales across, one needs to have an effective CRM Strategy which can help in automating and, streamlining the sales process. That’s why we see a lot of potential to enable more sales leads to take ahead to the CRM level and also we see brands taking the benefit of AI for engaging customers to improve their satisfaction and, overall increase the conversion rate.
Essential for sales team
Now how much ever we say, but we know one thing that every firm has their own way of working and, we shall always say this that all are different from each other. Some places the humans might work more diligently and, also at times keeping a slow pace in case if less members in the team, AI bot can be of help and, also in such scenario it is important to have a functional bot in place and, also with this the chatbot can help in funneling down the quality leads resulting in better conversions and rates.
Collecting much needed info
The sales funnel need to be in place. You need to be mindful of this factor while developing your chat bot. And this will help the bot to have proper answers related to the location, subject, people, and all the other details as per the customer’s needs. On the basis of the data collected, chat bots can provide relevant information to the customers about the property that is right for them or that they are interested in. Bots are already aware of the correct target audience. This saves you the effort of crawling and picking out the best listings. Based on interests, demographics, and various other factors, the chat bots qualify different prospects. Thus, chat bots help in making your sales more efficient.
Real time leads data
With human beings focused more towards understanding and working around the clock, there are at times when there would be an off and, they wouldn’t be available. In such cases, bots come handy as they can guarantee engagement with leads all the time without a break. It is a possibility that customers can change their minds when you are off work. This calls for something that can handle leads 24×7 and that is exactly what chat bots can do.
Analyzing the market and performing research about customer behavior is a time-consuming and exhaustive process. Chat bots can simplify this process by asking customers various questions and providing the sales team with information about their behavior and interests
Best personalization options
With the help of chatbots, your business can customize according to the functions, industry, and location. For instance, if you run an insurance business, you can get the chatbot to check the policy and claim status according to the requirement. According to individual segments and preferences, you can ensure specific customization options. With an effective personalization strategy, you enable prospects to be easily convinced and use your products and services for the long term.
Smarter CRM interactions
CRM data and its utilization play a very critical role in generating sales. It keeps a record of all the conversations exchanged and also can help in enhancing the output of the entire efforts by improving the co-ordination of the entire process. This makes it easy for the employees to pull out the necessary records as and when required. Adopting chatbots improves CRM interaction and strengthens the sales team to ensure better overall sales for the brand.
Well, here you can see yourself how the bots can help increase your sales productivity by automating and streamlining tasks and, also helping move the leads get converted through sales and, converting the customer expectations and building long lasting relationships.