What are the topmost reasons for which chat bots are known as the future of customer service

The ability and intelligence of man to recognize the context and the content of the communication is always the core of any communication or conversation which he initiates. The same is now replicated through the help of the machines, thanks to Artificial Intelligence (AI) and machine Learning (ML).

These automated conversations are now at an all-time high as we have been seeing them making impact across every industry and sector. However, their biggest impact has been felt in the segment of customer service, which has completely transformed. Delivering assistance every time and, behaving like proper virtual assistants to improve business performance has been the core focus of AI enabled chat bots.

As we already are in the mid of 2019, let us take a look at the major reasons why chat bots shall be the will definitely be the future for the customer service:

Bots are where the customers are

The modern, open minded and well planned consumer can be seen everywhere. Be it’s the emails, text sms, alerts, notifications, reminders, social media platform chat forums, etc, chat bots are omnipresent to on numerous platforms to offer a great comprehensive interactive experience. Recent example is one of the leading fast food chain which allows the customers to deliver the food through online platforms, be it FaceBook, Twitter etc.

Enabling more personalized Interactivity

The bots are now more improved thanks to the deep penetration of NLP and, it’s improvements in the to make it more human like conversations. These improvements have enabled the technology to have more human like conversations. They can even be personalized according to the organization which uses it as their specific brands.

Handling more queries

Businesses or enterprises at large have more experience towards handling more queries or handling more volumes through human agents also known as chat bots require funds for training and, resource allocation purposes. Through the same, a uniform engagement experience is delivered.

Handling massive enquiries

Chat bots are now increasingly becoming more creative, they are able to take on the a lot of tasks and, perform multi- tasking which will help their enterprise by to enhance the overall efficiency manifold. Chat bots through their algorithm based engagement mechanism is able to offer a personalized engagement experience to a customer, remembering details from past conversations on every platform while handling a massive volume of conversations simultaneously.

Helping to reach out giant number of inquiries

Chat bots are more than important for interacting with the voice base conversations. They are used to getting the benefits by bringing the Moving beyond the type based engagement mechanism of SMS, chat bots can also interact with customers through voice based conversations. Chat bots then can be used to reach out to first generation internet users, bringing the benefit of the internet to them without language acting as a hindrance. Even after enabling chat bots with different languages, one can be rest assured that the number of queries or enquiries generated will be helpful and more at ease. Since these bots are well planned thought of strategic born out of the AI & the IoT generation, this is expected to scale up to higher priced at a value to exceed more than 1billion$ by 2025. Customer service is one such segment which has already showed clear signs of growth post chat bot inclusion. The future promises much more prosperity. Cha tbots clearly, have moved on from being a fun tool for the retail industry to a real solution that guarantees stronger customer relationships.

How can CAWI™.AI help you:

Knowing that technology has always been innovating and, AI seems to be the new trend setter, we @CAWI™.AI have always been positive about embracing technology!

Also, knowing that it’s the era of bots CAWI™.AI is agile, ready –to –deploy bot framework which The CAWI™ Bots platform contains every single component, which is needed to build, train, deploy, & manage AI-rich, chat bots for users to engage in all communication channels.

Benefits of using CAWI™.AI:

  • Multi platform and scalable
  • 3rd party integration
  • Supporting in English language
  • Cloud or on premise
  • Complete intelligent dialogues
  • Robust security controls
  • Seamless upgrades and deployment
  • Enterprise capabilities
  • Voice to Speech recognition
  • Powerful bot analytics
  • NLP and ML
  • Integrated Bot Builder

Our chatbot platform CAWI™ offers enterprise-wide security, while maintaining your access controls and entitlements. With military grade encryption for data in transit and data at rest, along with multi-factor authentication, you can be rest assured about the data being secured, which is fully under your control.

For more info, on how CAWI™.AI can be of use to you, please feel free to reach us at info@cawi.ai

Tea & Tech Session – on AI & ML

It’s always good to take initiatives for any organization to grow. Not only to witness growth, but also rise & be abreast of the prevailing current tech trends. Keeping the same belief, Mobinius was glad to host the 1st ever Tech MeetUp, in association with Nasscom on 16th Feb, at our office. The discussion was focused on – “What a tech CEO needs to know about AI & ML being the most sorted dominant technologies.” It was in sync with the current technology fever of AI & ML gripping the entire IT industry by its flow!

tea and tech

This meet up saw the presence of CEO’s from various organizations, well versed with the Artificial Intelligence & Machine Learning technology. The session started with a brief introduction of the distinguished members, post which the session began by a presentation on – Distinguishing AI & ML – simplifying the tech by Mr Harsha Jagadish, Tech Lead, Mobinius. He spoke about in length on what exactly is Artificial Intelligence and how is it different from Machine Learning. Also, he shed some light on what is ML and how can it be implemented by organizations at large, how it can be effectively used in various industries and verticals, along with citing the benefits of using the same. The session then continued with some discussion on this topic, with most of the speakers coming in cohesion and understanding that what they felt was AI, is actually ML!

Seriously, it was indeed an eye opening session for most of the people as the debate was still on whether has Machine Learning already made an impact or has it reached the stage for already being much higher and advanced than human intelligence! A fact that we all know and vouch for is that in the era of Elon Musk & Stephen Hawking debating about how AI / ML will become a threat for mankind at large, has already sparked the debate which continued in the session. Taking the same ahead, we also spoke on how ML can be a sigh of relief, when it comes to working on huge mammoth data and doing the needful.
Mr Abhijit Kumar Choudhary, CEO, Azureiken Technologies – shared information on what AI is and how companies are monetizing from these technology, AI being the catalyst to be a technology changer and what it has to offer to the tech industry etc..

Post this, the session had demo on respective chatbots – one presented by Mr Abhijit & obviously on CAWI™ – Conversations Automated With Intelligence. Both bots equally shared the limelight and also feedback on the same, covered the remaining part of the forum. Members from Nasscom, SEM Council and other members were equally satisfied with the discussion and also decided to continue with another session on this, since the time was a constraint.

In a nutshell, the entire tech meet was a fruitful one and also we look forward for creating more value driven synergies in the near future!