Upcoming trends in bots

A new year has already begun, and with new opportunities and, new change altogether in the field of technology has given a new scope to work together on new technologies too. Last year as predicted by some of the tech gurus across the globe, 2018 was the year of chat bots and chatbot development – and, yes we have seen so many organizations – big or small now gearing up for some new applications this year too. According to Gartner’s forecast, by 2020 organizations will succeed in capturing 85% of customer contact with technology. So there is work to be done! What trends can we expect in 2019 in the field of chatbots and Artificial Intelligence?
Wide range in use of adoption of chatbots

As we all are aware that, the application of bots will become much broader in 2019. With smart tech this that a bot when developed further can, definitely do more and more and, hence will also play an effective role in understanding the questions and the intentions of the customer. In addition, the adoption of chatbots will increase.

Customer service is the biggest jackpot for chatbots
Yes! Indeed, as we are all well aware that customer service has always been one area where bots were able to make a huge impact. It has redefined the entire industry’s standards and parameters and, has been an arear to explore more further as to what more Chatbots can do.

Speaking about the successful developments and, applications chatbots are capable of handling customer contact Service is an area where chatbots are able to make a strong impact. In recent years we have seen successful applications that show that chatbots are capable of handling first customer contact or even full complete cases. According to Gartner, the service domain will continue to dominate in the coming years. In 34% of the cases chatbots will be used in the Customer Engagement domain.

Technology and organizations work hand in hand
In the coming year, technology for developing bots will be handled more by organizations themselves. Within the enterprise big / small, various departments and their employees will be responsible for the bots. Firms have a lot of bots which can function side by side. The technology to develop bots is no longer just for developers, but also for the people who work with the chatbots. In addition to this, large platforms make it more increasingly accessible to implement bot applications themselves.

The role of service changes 360*
Organizations have to deal with many different channels, which are important at different stages within the customer journey. It could be a website, reviews, calls, inquiry, e-mail etc., which are used to ask questions for understanding the firm in a better manner. A firm would want their AI chatbot to offer a proper solution across. But most important part is to understand that the bot has to answer as many questions and situations, if possible. In some cases when the questions become tough or, the bot is unable to answer, the chatbot can be switched to an employee.

Benefits of bot development
Bots are used to having a wide array of services as they refer to themselves. With bot being the one solution to organizations such as:
• Time tested custom bot frameworks
• Features are built for enterprise level automation
• Available on mobile, desktop & web
• Custom NLP & adaptive learning
• CAWI™ when integrated with innumerable platforms can create wonders, in automating & simplifying the entire communication process anywhere anytime
• Can be integrated with any backend

Ultimately, in the future, we are going to ensure that a bot knows what activity should take place, without needing assistance from a service agent.

By using CAWI™. AI– Conversation Automated with Intelligence” our end to end Bot Builder framework can help one build, train, deploy, & manage AI-rich, chat bots for users to engage in all the communication channels. Robust yet flexible, it can be deployed on – premise or in the cloud, designed to with stand the most complex business and IT requirements, without requiring changes to existing systems, policies, or procedures. Our chat bot platform CAWI™ offers enterprise-wide security, while maintaining your access controls and entitlements. With military grade encryption for data in transit and data at rest, along with multi-factor authentication, you can be rest assured about the data being secured, which is fully under your control. We at Mobinius™ are proud of CAWI™ being the only highly scalable Bot framework to create chat bots with confidence, which can definitely boost your organization’s tech – standards!

2019 brings enough trends to get started. Which trends are you already working on?

Chatbots – Trend setters for tech

With the technology changing around and leading to a complete transformation, AI has been the major forte of all. With the rapid advancements in the field of AI, it has now become much easier for the people at large to understand and embrace the same.

Well, coming to bots – we all refer them as a “chatter box”, or as automated bots which converse intelligently (yeah, referring to the technical intelligence which is AI) with the users responding to any query. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere, anytime – and pat comes the reply!

In today’s context, these are one of the most helpful tech around us. The use of AI powered bots today, has led to many new intelligent & smart ways of working. With bots around the corner, one can just not only be amazed, but also see what a marvelous job one is doing.

Time to say a big hello to Siri, Google Assistant, Cortana, Alexa, to name a few!! Knowing that these have paved ways for newer variations of bots to come, the technology sure has a lot to offer more than what can be seen.

Chatbots and AI have become household names and enterprises are taking notice. According to a recent Forrester survey, roughly “85% of customer interactions within an enterprise will be with software robots in five years’ time” and “87% of CEOs are looking to expand their AI workforce” using AI bots.

In an effort to drive increased labor efficiencies, reduce costs, and deliver better customer/employee experiences enterprises are quickly introducing AI, machine learning, and natural language understanding as core elements of their digital transformation strategy in 2018”

Do we live in the era of bots?

Intro:

How about traveling to your favourite destination and marking it off your bucket list! Well, the tiring times of hunting the entire destination, looking around for accommodations, finding the right amenities etc., is now over! With the entire info being available online, it becomes easier to get your questions answered. Technology, today has changed the way we perceive things. The amount of info available is in plethora and, we are as usual wanting more of it.

But, what happens when you discover your personal travel experience to be hassle free and, keep you connected with any info that you need just at a touch of a button? Gone are the long waiting days when one would call up and stay long on the calls for awaiting the entire info!! What a sheer waste of time it was! In today’s current scenario, when we discover different facets of technology, we are taken for a surprise, looking at the way tech has evolved. Now, is the era of technology engulfing us with its brand new offering of – Chatbot development! Thanks to artificial intelligence we as tech evangelists, tech geeks, tech guides, tech followers etc., have experienced this new found wave of technology!

What are bots?

Well to start with, understanding these bots isn’t a rocket science at all. All we need to know is that any info / query that we ask for, shall be answered by the bot. Looking at the times ahead, all we know is that being a user, we won’t be solely dependent on asking people and other stuff etc. In today’s trends, chatbot is informative, helpful, equipped with more info and can help the users achieve with what they want.

era-of-bots

Understanding what the customer wants and simplifying tech is what we @Mobinius do. Keeping the same in mind, we came up with our own bot framework – CAWI™: Conversations Automated With Intelligence, which helps boost your organization’s tech – standards!

Design, Develop, Deploy bots on CAWI™ with complete automation equipped with intelligence!

What is CAWI™?

What exactly is a bot? And secondly, why is CAWI™ – as a bot framework so very important? What does it do? How does it help you to be a part of the entire digital transformation?

In the era of AI as we all know, technology has been transforming rapidly. It’s the era of bots as we say – automated conversations which not only helps you ease your time, but also ensure that the help is always around the corner, making your life simpler.

In an instance of missing your travel itinerary?? Worry not, CAWI ™ is here. What one needs to do is simply enter your reservation ID and ask the bot, which will give the entire info at your fingertips! Be it the travel industry using this bot framework for the latest travel itinerary of a guest, booking a hotel / movie ticket, getting reminders for your credit card bills or tracking a patient’s health status – CAWI™ can be used anywhere & anytime! Taking the same ahead, we at Mobinius™ have always been in the forefront delivering the immense possibilities of delivering AI enabled IT solutions its best!

cawi-bot-interaction

CAWI™ Features:

Multi platform and scalable

Multi lingual support

Cloud or on premise

Complete intelligent dialogues

Build once, access anywhere

Robust security controls

Seamless upgrades and deployment

Powerful bot analytics

NLP and ML

Integrated Bot Builder