About chatbot and its uses for a business

Chatbots are now ruling the world digitally. Every business needs this chatbot application for their business and bringing a new way for businesses to communicate with the world and mainly with their customers through the messaging apps, the advanced development of all kinds of sensors and wearables and of course with the trend technologies like artificial intelligence and machine learning.

Now you have a doubt that What is a chatbot?

A chatbot is a set of programs developed based on the NLP, which allows a real interaction with users via a chat interface like a customer support chatbot which helps to improve customer services.

Chatbots are developed based on Machine Learning to collect conversational measures that allow them to understand human conversations and react to written or spoken requests to deliver a service. Since the use of AI, chatbot makes out the language, not just commands. Therefore, the more messenger bot has with users and become more intelligent.

chatbot and its benefits

Here am explaining about how it helpful for a business:

Chatbots are not only used for commercial purpose but also used for own enjoyment. Most practical use cases in business are customer support, marketing and sales.

 

Customer support

Now a days all users prefer chatbots to get quick answer to their questions. Use of chatbot gives perfect sense from a user experience and convenience point of view to both users and businessperson. Chatbots use this same logic to customer service bot. For example, imagine if you had to send out an email to perform a Google search, or make a call. It’s much easier to get immediate results by typing a few key phrases and queries into a search bar.

Since some organizations doesn’t have enough employee to do communication with their customers and follow up their response and queries regularly. So, there may be chances of loosing the customers but chatbot allow to start conversation with each customer, regarding any issues or queries and requests. Then your customer feels happy with your services. This leads to customer satisfaction and that satisfied customer help to build brand loyalty.

Another benefit of using chatbot is cost-effective. This chatbot cost is not depends on where they’re in use like on a social media page, on your website or via text message, they continue functioning same in everywhere.

 

Marketing field

chatbot app are playing an important role in marketing field. Conversational marketing is the application of chatbots and live chat to build positive and genuine relationships with your customers.

Today, most businesses are using chatbots that too live chat in marketing to let customers engage with them. Chatbot improves the customer engagement via one-on-one conversations and have their questions answered in real time, which is something customers need and look for.

There is another benefit of using chatbots in a business is help you reach more people by increase in brand recognition, which can increase your customer base.

Since chatbots can be used in many applications there is no limit for any sectors. So that you can take advantage to reach more industries that to help your business grow. Chatbot has the ability to answer multiple questions at the same time as well.

 

E-commerce sales

Smart chatbot convert from visitors into leads through virtual assistant chat with the users. Those chatbots store user’s information and valuable contact information that they given during their first visit. Through this you have more possibility to generate new sales.

Every businessperson should keep in mind that solving client issues or satisfying their needs is not enough, try that your service or product have definite value. Every client expects humane treatment and 24/7 availability of yours. You can give answer to your customer questions through chatbot messenger like Facebook messenger, WhatsApp, SMS or Web chat.

E-commerce is not only focused on new customers but also retains their potential customers. Through artificial intelligence, chatbot understand this concept so it refers the related products to the old customers based on purchase history. Like this E-commerce increase their sales using chatbots in their business.

 

If you have interest to implement chatbot to your business and want to get the benefits of that. Contact CAWI™ is the best chatbot development company in Bangalore. Contact via mailto:info@cawi.ai

Want to build a chatbot – CAWI™.AI helps you

Chatbots can be built by own from scratch if you have the time and skills to development. otherwise, it is better to built on existing messaging platforms such as WhatsApp, Facebook Messenger, Skype, Snapchat and so on by using a third-party chatbot builder.

It is better to recommends using a popular messaging platform rather than using new app because that users will have to download separately. For downloading also need to do marketing and promoting. One more advantage of using existing messaging platform is easier to build a chatbot. Secondly, people are more likely to use your chatbot if it’s on a platform they are familiar with it and they like and use.

Facebook Messenger is a famous and very helpful publishing platform because it features a plugin that lets businesses integrate their Messenger bot directly into their website.

As for the third-party chatbot online developer, there are many things that integrate with the popular chatbot publishing platforms, such as mentioned above.

How to build a chatbot - CAWI™.AI helps you

Steps to be taken for how to make a chatbot in existing platform like Facebook messenger:

Connect your Facebook account to the Chat fuel chatbot builder

This step is too simple. Ensure you’re signed into Facebook and you will associate with Chat fuel in. At that point essentially click the “get started for free” button on the Chat fuel landing page. It will raise a Facebook association page that enables you to offer permission to Chat fuel to see your Facebook data. You have to approve it, and you’ll at that point be reclaimed into the Chat fuel chatbot developer, here you can select which Facebook page you need to connect with. 

 

Connect to your Facebook business page

Since chatbots are used for business and not to people, you need an business Facebook page that you use to attach your Chatbot to. On the off chance that you don’t as of now have a Facebook page for the business you will do promoting for, you ought to make one. When you have a Facebook page, then select it and you’re on your own way.

 

Walk through the in-app tutorial

Since you’ve associated your page, you’ll be taken into the processing of build a chatbot. Chat fuel has point by point instructional exercise you can pursue, only if you want that information.

It gives you a good review of the chatbot segments and how to begin with their UI. I do suggest you taking a few minutes to navigate their instructional exercise, as the that information will help you on your way.

 

Create your welcome message and default answer

After the short instructional exercise, the next stage is to make your welcome message. The primary connection your chatbot guests will have is with this message, so make it great. It ought to be a short and quick sentence that presents the chatbot and after that asks them, “How can I help?”

Make a point to likewise make a default message — something that is appeared in the event that the client types in a message which you don’t have AI chatbot identification set up for. It should state something along the lines of, “I don’t know what you’re inquiring.

 

Set up your conversation navigation

In this step, you are going to build your own conversation navigation, i.e., the methods for a person to work with your chatbot. In chatbot development, we are attempting to enable our audience to get their answers to questions. The audience might ask plenty of questions so developer should think and program the chatbot to answer for those questions.

To make perfect conversation navigation, you should include another “block” for every one of these inquiries. It’s extremely simple; simply click “add block,” and after that type in a title for the block. Don’t worry about the content added in the block, Simply make the block and title them.

 

Link the blocks to the main navigation

Return to your main welcome message and snap the “add button” choice on the message block. Give a button name at the first field — “what you want the user to see”. At that point, in the following segment, select “block,” and after that you can choose the block, you’d like it to take the client to.

There are two options you can link to the block i.e.,

  • URL: Add the URL of your business website, that will take your chatbot users to your website then there will be a chance to get lead, if they are impressed by your website.
  • Phone call: Enter your business phone number and then users will click on the button will launch the phone’s dialer.

 

Add in chatbot dialog

In this you can add a descriptive content which you want to show to your users i.e., when someone ask a specific question. Snap on the block on the left, and it will open the unfilled block. Here, select a block kind from the following choices:

  • Text card
  • Typing
  • Quick reply
  • Image
  • Gallery
  • Go to Block
  • To Sequence
  • Plus sign (+)

 

Create your artificial intelligence

After completing the making of content blocks, tap on the “Set up AI” connect in the left-side route. Here you get the opportunity to conceptualize every one of the inquiries that may be question of your chatbot and set up answers. The appropriate responses can either be new content you enter in this stage, or you can guide them to one of the blocks of substance you’ve recently set up.

 

Then finally you can launch the chatbot Promote” page in the left-hand navigation menu, and then copy the URL at the top of the page. Share that URL on everywhere you want.

If you are thinking about “how to make a chatbot that learns”, Don’t think too much, just contact CAWI™ will provide better solution for your problem. CAWI™ provides best service on chatbot development among all chatbot companies. Contact via mailto:info@cawi.ai

AI chatbot revolutionizing the world digitally

With the technology evolving round and changing the entire scenario it has now become easy for masses to embrace IT like never before. Well to say what’s the best tech has to offer is no longer a mystery, but a pandora’s box – you never know what’s in store next and, also becomes a tad difficult for common people to comprehend. In spite of knowing the limitations, one has to be adaptable & flexible enough to move a higher notch above the rest to like & understand the technology. Talking of this we have seen the rise of the tech from introducing the most basics tech to the most complex ones and, still soaring high knowing where it will land.

Referring to the most simple to complex tech that we know these days is the birth of chatbots thanks to Artificial Intelligence services and with the improvements in the machine learning and natural language processing have made AI chatbot an important feature in messaging app. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere, anytime – and pat comes the reply!

In today’s context, chatbots are fun to be with and can help customers achieve what they want. Today, use of chatbots are seen as easy and fun ways to help customers achieve an outcome. You’ll encounter them on web sites, social media and even on your smartphone. Most of the people taking advantage of AI chat bot for entertainment sectors. Say hello to Siri, Allo and Alexa, to name a few!! Referring to various insights, as we all know, bots can be used anywhere – either internally in the organization as well as being used as a:

  • HR Bot
  • Help Desk Bot
  • Feedback bot
  • Employee life cycle bot
  • Recruitment bot
  • Appointment bot
  • Sales bot to name a few…

The most important bot that has been gaining momentum and, is steadily on the rise is the Feedback Bot / Customer Service Bot. In most instances generally, users either mail or call the customer care team with certain queries pertaining to some features of the site, placing an order or asking for their status updates. Looking at the time spent here and there, and then waiting for it becomes a nuisance after some time, leading to chaos.

How Chatbots can enhance the customer service / feedback process

In marketing, the belief that chatbots and AI are the new things going to change marketing field. Many marketers believe artificial intelligence chatbot is revolutionizing business by providing better customer service, keeping customers engaged after sales, and adding personality to a company’s brand.

Just imagine what if you had the entire info at one go. With the help of a Chat bot to talk to your customers, which has all the basic FAQs and any additional information that might be needed into your chatbots. So when the customer keys in the query, it answers the customer much similar fashion as a customer service personnel would have responded. This makes the work easy for the customer and saves the time and effort of your customer care team. The rise of chatbots has improved the entire communication channel between businesses and brands. While customers leverage self-help, businesses can build stronger relationships and increase sales.

Quick customer response

At times, there are several customers, who try and connect at the same time. So, it becomes all the more necessary to have a big team to handle the queries. If you have a chatbot interface, then instead of waiting for a long time in the queue, the customer’s questions can be answered immediately. Whenever there is a real need to redirect someone to a customer service personnel, the chatbot could then relay the conversation or handle the situation if it calls for a straightforward solution.

AI_revolutionary_world_digitally

Collect and analyze customer information

Chat bot AI can quickly gather the info and then process all required customer related information.
The collected user information, as well as the purchase history, could immediately be linked and analysed to interact with the customer and suggest suitable recommendations. This can channelize the sales & get the business going.

Being available 24/7 for customers

Every business gives equal importance to the customers, by being continuous available. But, with chatbots on the go, you can be rest assured about a 24/7 service and that too handling on a mass scale.

Do you think you need chatbot AI services? Contact CAWI™ is the best AI chatbot development company to get best chatbot services, please feel free to reach us at info@cawi.ai