How chatbot takes travel industry to the next level?

Chatbot is one exceptional advancement in which Artificial Intelligence (AI) is touching several ways of business. Artificial intelligence has made some amazing progress in perceiving the content of customer’s requests and questions. Chatbots are computer programs that communicate with users through text messages, using artificial intelligence. Chatbots have made a wise impact on the entire travel ecosystem causing a major digital disruption. Chatbots allows automating and answering calls which require answering repetitive information.

Benefits of Chatbot Development in The Travel Industry

Creating Better Travel Experience

Whether it is a business trip or leisure trip, it takes exact planning to conduct a tour. Weather forecast, foreign exchange, a checklist of dos and don’ts or getting updates about public transit, there are many matters which could make traveling overwhelming. Chatbots can help travellers, especially novice travellers stay organized. Chatbots can also provide timely information or warning to travellers of delays and travel advisory.

 

Extending Team Size

Riding on the new generation of mobility and increased Internet connectivity, Chatbots have become popular across the globe due to easy integration across products and portals, the accuracy of the information and instant responses. Chatbots can interact with humans at the speed of light allowing the staff to foresee a service-related problem, optimize the guest experience.

 

Quick Access to Data for Personalized Service

Gathering valuable data of customers is one of the most effective ways in which Chatbots are revolutionizing the complete travel industry. All the Chatbots are flawlessly integrated to interact with the travellers throughout their journey. As all interactions with customers are analysed and recorded it lets travel agencies to create experiences for regular travellers and offer highly contextual and personalized services. Chatbots create many opportunities for the travel industry by improving customer experience with personalized service.

 

24*7 Availability

Natural language processing (NLP) enables Chatbots to understand unclear queries, which act as trigger words from the query and use them to carry out a customer’s search. This emphasizes the idea of the Chatbot of an assistant who can help, handle any service request, or answer any questions and who can potentially give the customers exactly what they want. Chatbots offers a highly specific customer and contextual service to remediate travellers’ experiences through all stages such as pre-arrival to experience after the trip is completed. Whether it is providing so many options to book holidays, sending out automated reminders about the booking date to travellers, receiving a suggestion from the chatbots about nearby locations and sightseeing places to interacting with the guest post-trip.

Chatbots can easily resolve all the queries. This will enable human employees to focus more on resolving complex customer issues and performing critical tasks that requires human intervention.

 

About Author
CAWi is the one of the leading chatbot developing company, provides services for all industries like healthcare, banking, telecom and more. Drop a mail for contact us to info@cawi.ai

Why AI chatbot important in Banking industry?

Now all the industries are racing towards artificial intelligence to update their business according to the trends. Increasing chatbot online usage in the banking and finance sector is the new wave of adopting new technologies. Adopting chatbots in banking sector is improving the customer experience and helping to reach customer expectations.

To give response to the repetitive customers queries is really headache work, chatbot has that potential to give quick response to the customers’ queries and also it can give response the queries which are not set in a program by adopting artificial intelligence technology, this type of chatbot is called as AI chatbot.

 

 

Banking chatbot different use cases

Personal Banking Services

Standing in long queue and filling out paper work is really taking too much time for customers as well as employees but through digital system all these issues are solved. Now customers can check their bank balance and can take account statement in easy steps using a simple interference through chatbot development. A unique identifier provides authorized and access account data and other account related activities. Online transaction between the inter-bank or third party by following certain authentication methods can save customers time and workload to bankers.

 

Improves the Customer Support

Providing personalized customer support is the backbone of every business, without providing proper customer support no organizations can do competition in with their competitors in the market. In banking and finance sectors it is necessary to provide 24×7 customer support but it may not reach that level without customer service bot. Chatbots will help with giving response to the customers inquiries, choices to update customer KYC,
provides complete information on new scheme and services. They guarantee that the client’s questions are illuminated in the most limited time frame and never let clients feel that they are interfacing with a machine.

 

Provides Personalized Marketing

Banking industry providing so many services to their customers but all customers are not having interest on every service. Chatbot can provide more information on particular service to the customers based on their interest by referring their profile data. Targeted services are brought to the customers at the right time through the help of chatbot which can increase conversion rate effectively.

 

Improves Employee Self-Service

Employee should contact human resource official personally to get information or for any of their work. Through HRMS app an employee can request to update their profile information or can access personal
records, apply leave through app and can get pay slips without much human interaction.

Employees can chat through the bot and get the required information so that they can save their work hour and use that time on work to get more productivity. Chatbot is help in every industry to get interactive way of business between customers and business person. If you are looking for this service, please reach CAWI is the best chatbot development company in Bangalore.

How can chat bots help in the telecom industry

AI has paved ways for the telecom industry too, and it seems that most of the telecom operators these days are harnessing the power of Machine Learning (ML) and Artificial Intelligence (AI) to increase their network’s sturdiness, improving the customer satisfaction rate, optimize various business processes to earn better revenue and much more. They are now trying to implement the AI, ML, and the Internet of Things (IoT) to improve customer services apart from the entire digital transformation which we speak of!

Realizing that this time it’s gonna be different technological evolution thanks to AI & ML, it is also true that with the radio and television industry booming up and going digital it also is good news about the telecom industry getting connected altogether at a different level and this transformation is possible thanks to chatbots.

chatbots in telecom

Improving Customer Service through Chatbots
Knowing that chat bots are in the current trends now and are widely accepted across the organizations at large, it becomes important for the industry to reach out to a wide audience across and, also get an edge over the competitors which will be an added advantage. Since this concept of  customer support chatbot in telecom is new and, improving customer support is one of the most important use in today’s context. Customers want to get access over any information which is relevant to them at the earliest. When a customer is interacting with a telco chatbot, it feels just like texting a friend. The only difference is that on the other end, there is a friendly chatbot ready to resolve various customer queries.

Improving your business
Customers these days can access all sort of information right form knowing what the company does, offerings, service areas etc., to getting the entire info together at one go. Customers can directly seek help from the bot and, ask their query. It definitely is a better solution than the customers surfing through the website for an hour only to feel frustrated afterward due to getting nowhere near the information.

Automizing customer support
Implementation of chatbots in automizing the customer support can free the resources or tasks banks handling responsibilities such as handling billing, processing of payments and helping out customers in addressing any differences in their chosen plan. Also the same can be utilized for simplifying the query clarification which is handled by representatives so that the SLA’s can be met with the users which will help analyze the overall consumption of network and error rates.

Improving the IVR interactions form a customer point of view
Customers when have to go through multiple IVR processes have to wait for longer period of time and, also that can cause a lot of problems when it comes to their queries not being resolved. The integration of the IVR system with chat bots can humanize the entire experience for customers. Customers can simply interact with the IVR and seek reprisal of their query instead of having to navigate through DTMF rules or menus.

Optimizing Field Operations
Customer needs can sometimes be a little juggling and it can become extremely challenging for the customer support team to keep track of technician schedules according to customer demands. Find out how chat bots can transform your telecommunications opportunity, do visit www.cawi.ai and, do drop in your queries.

Which are the industries getting benefits from Chatbot development?

Machines are currently changing things that were done with people before. For example, imagining the robots leading complex human medical procedures. There are many different examples that are also there. How about we view a portion of the strategies sees through the control of robots over people. When we talk about robots, it will be not good about not discussing AI chatbots. They are driving the best approach to disturb each industry and business area. It is important to mention that chatbots are providing complete information on the analysis of key metrics including sales, customer engagement, traffic and much more.

Most organizations have consulted chatbot development company to adopt chatbot for website to get some effective results. You may have known about chatbots conveying customer support 24/7 on service websites. This chatbot benefits will not get the end, because it is used in various industries as mentioned below:

benefits of chat bot development

Restaurants and Hotels

Chatbots are changing the way of business and how they providing customer support. This chatbot services will be available 24/7 for 365 days. Accommodation and travel industry can coordinate to build a chatbot an appropriate visitor profiling. It would assist them with serving customers better by providing altered services and offers, bringing about visitor dependability and satisfaction.

AI chatbots have the capacity to remain associated with visitors’ appropriate from the registration. Regardless, what questions they have at the top of the priority list, chatbots can give answers in a few seconds bringing existing visitors and user fulfillment.

Customizing the room as per visitor needs should be possible through chatbots. By basically responding to a few inquiries, visitors can book the room as per their wish during the registration. So also, if the visitor needs to book a ride, request sustenance, can get service at room chatbots are there to serve easily.

Financial Services and Banking sector

With regards to banking, the majority of the customers are not ready to do converse with the customer representative. Particularly with regards to getting some information about investment, credit cards, loans, and account information, but most of the customers will visit the bank’s website.

In any case, chatbots can help in having a major effect. Just by welcome the visitor on the site with a “welcome” and asking what they have to know. Regardless of whether the guest needs to get some information about better home loan plans or anything, chat bot can manage them to tap the connection or send a content-based answer.

There are various potential outcomes with regards to the sending of chat bots in banking and financial organizations. For example, if an individual needs to change its present account to savings account, chat bot can manage them through the technique to pursue.

News and Media

A portion of the news and media organizations have effectively understood the including of news centered chat bots for social media channels.

This chat bots in news and media will get bright it enables the client to peruse the point that they cherish. The information is gathered through a history of users enabling them to view content that is relevant to their search history.

Fashion industry

Chatbots are clearing its approach to improving user experience and business. The Fashion business is no special case as renowned brands like Tommy Hilfiger and Victoria’s Secret have effectively understood the significance of chatbot in improving client benefits and expanding deals.

The bot shows all collections of fashion collections are at the store. With various inquiries posed, the client can pick the alternative as per their own needs.

For example, in the event that they like to go for with or without formal wear, what value range suits their spending limit, what hues do they like and considerably more. Clients can have shopping knowledge as though they are in a blocks and mortar shop with a business delegate prepared to support them.

Chatbots are now ruling every industry. Along these lines, before enlisting the chatbot development companies, you have to get clear idea about your business and its improvement it would provide you positive ROI.

Do visit us at www.cawi.ai for information on how can CAWI™.AI can help you with your businesses.

Role of messenger bot to grow a business successfully

Enterprises are constantly held by another, effective technology that guarantees to change the manner in which they business. This could be the guarantee of better customer support, more deals, development, etc.

However, the trendiest technology that has caught our consideration – mechanized bots in messenger bot like Facebook – is ready to do the majority of the above mentioned.

A chatbot app is a bit of programming that includes artificial intelligence technologies to communicate with customers. Basically, these bots comprehend what is being asked and would then be able to figure a reaction in an exceptionally human manner.

As you know, chatbot messenger can possibly change the strategies of customer supports, services, marketing and sales as well – and to improve things. Revolution in automation is particularly the method for future revolution.

messenger bot in a business growth

How Messenger Bot is Beneficial?

Giving customer service and providing that service with less time are the primary elements of such programming, yet bots can be utilized for a huge number of services, those are,

 

Improves Customer Service and Qualifying Leads

Chatbot online can answer to customers’ queries and solve the issues at any time they need. For example, having the option to change reservations at a restaurant or finding out about reclaiming focuses directly.

Conversation Bot can also collect any basic data of users which helpful for companies. This bot can identify and advance the most qualified leads for human representatives.

 

Helpful for E-Commerce Transactions

A bot can deliver special promotions and advertisements through chatbot app. Using this bot marketers can use the data of a customer’s purchasing history and send the customer relevant information such as personalized coupons.

 

Collection of Data

From an SEO point of view, AI chatbot can support organic results. SEO persons can easily track commonly used search queries to identify keywords used by customers for inquiries. This information can then be updated on site. And also be used to identify frequently asked questions to publish a blog content, videos, etc.

 

Improves Customers Loyalty

One of the most significant things Messenger Bot do is build up an one to one connection and build bond with customers. Customer loyalty can be worked through two-way discussions and giving benefits, important data to the customer. It can likewise fabricate brand recognition by telling individuals what your business does and what its main message is.

 

Why chatbot messenger is the Future

With Facebook Messenger having more than 1 billion potential customers consistently, it is no big surprise that Messenger Bots can give an extraordinary service to such a large number of customers and organizations. Having the option to get to the crowd of a standout amongst the most-utilized applications on the world is essential.

The customer develops the business, particularly with regards to customer support. Also, with chatbot app customers can get services more easily than ever get.

Now a days people want 24/7 services and direct line of communication, Bots can offer these services and helps to satisfy the customers so customers can make any company accessible at any time.

One research shows that most of the sales and lead generation happen, only when companies respond to customers’ queries within an hour. For providing these services chatbot messenger is the best suitable platform to respond instantly.

usually, most of the people like to utilize live chatbots instead of calling or messaging. People feel organized when they can get quick outcomes and get data just relating to what they requested,

Messenger Bot can also use the data which have stored to reengage with customers. If a customer purchase a thing and they are interest in the upcoming promotion, offers and similar products, chatbot messenger automatically send messages related to above things.

Chatbot development company like CAWI™  provides the best service on chatbot development. You can reach out us to take the best services.

Easy steps to create chatbot

Before going to build a chatbot developer should have plan on how to create a chatbot. I want to share some steps should be taken before building a chatbot. These steps will useful for all chatbot frameworks you decide to follow.

You need to plan your chatbot before starting to put a single line of code. Here is the list of best planning to create chatbot to make the best chatbot development.

What are the steps to create chatbot

Have clear idea on these following things:

Why are you building this thing?

It is, as should be obvious, a critical initial step of the procedure. A well-characterized idea will help manage the project to progress.

To enable you to characterize your chatbot idea, you should know the answers to these questions:

  • What should our chatbot do?
  • Does our chatbot solve an issue? If so, what is it?
  • What is the number one reason for our chatbot to exist?
  • Who will use our chatbot?

 

How is it going to interact?

The manner of speaking of your chatbot is its character. It is how it will interface with people. It is how it will ‘talk’ and the sort of words it will utilize.

It is basic to characterize your chatbot’s manner of speaking at an early stage since it will be utilized all through the build and lifetime of the chatbot.

To make a parallel to website development, your chatbot’s manner of speaking is like your site’s colour pallet. It is something you need to set toward the begin, something that suits you and your image, something that sounds good to you, your users, and the product you sell.

 

How do chatbots work?

Chatbots works depends on user interference of the chatbot. It is the way your chatbot works out of background and how this is reflected when being utilized.

Developers need to work on different types of chatbot i.e., scripted and structured chatbot, AI chatbot. Chatbot functions on scripted and structured based questions and answers are not that much complex. and bots that function on machine learning and AI are complex to understand.  From the front end they both look similar and as a user, you may not be able to make a difference.

Visit: How do chatbots work? – the complete guide 

 

How are you going to get people to use this?

On the off chance that you are considering building a chatbot you presumably have aims to profit from it.

Making a the best chatbot is extraordinary, yet on the off chance that nobody is utilizing it, there minimal possibility it will affect your main concern.

Accordingly, consider how you will get users to utilizing it. Consider it now, before you make a chatbot, so you can make some basic strategies to do marketing for your chatbot. Chatbot need promotion and effective marketing strategies to reach more people and to help you to reach your goal.

 

How are you going to get success?

You have your idea; your chatbot has the beginning of a voice, you have thoughts on how it will function and how to get individuals utilizing it.

You might not have any aims to profit with your chatbot, and that is fine. We have worked with foundations just as fun little ventures with zero gainfulness arranged.

Regardless of whether this is your circumstance, you must think about your chatbot’s plan of action. You have thought of what it accomplishes for its users, presently you must consider what your chatbot will going to do for your organization.

To analyze the success of your chatbot, think about

  • How I am going to benchmark its success?
  • What is the ideal path a user should take when interacting with my chatbot?
  • What resources will my chatbot take to build, maintain, and grow?

 

CAWI™ have the best idea on create chatbot. Contact us to get best service on chatbot online and if you have a website for your business, then will help you.

How can AI be helpful for helping the masses at large?

While we talk about how & why AI has benefitted the globe across Governments across the globe. There are customers and services providers who have been a part of this entire change. Taking AI altogether to a new level has always been the most important prerogative of all the tech evangelists across enterprises and, organizations at large. When we speak about Digital India and India Booming, we really mean to say that we have seen the growth of technology and its evolution in India and, how can it help the public at large.

Speaking of chat bots, they are now a name across the firms and, also are one of the most important customer support solutions considered across the globe. They can process the entire sales support function, by processing the queries in huge numbers and, also be available 24*7*365, helping the government departments and, civic authorities reduce their burden completely! Overall when used for good initiatives across bots can help government departments to be better service providers for their citizens.

Knowing that bots are important and not only working as a customer support but also as a helpdesk, sales, functions such as HR, recruitment, sales, IT, etc the time has come to use them efficiently and use their potential to maximum. Bots can be deputed in the following arenas.

1.Navigator & help assistance: 1. This has always been a major pitfall especially when it comes to visiting websites across the government portals, which most of them follow a similar pattern as the old age norms. It becomes difficult at times when one does not get answers to their query and after a huge amount of time wasted it becomes tiring to get through the same. With a service help bot or a navigator bot, the chat bot can work as the role of receptionist who can answer or guide one through the right query being answered or directing you to the right page across. With a chat bot that can easily redirect citizens to the right place, there’s no chance of getting lost or confused in the complex maze of menus, departments, sub-departments and pages.

2.Schemes and their eligibility:Knowing that people have been making good use of the current schemes such as the Jan Dhan Yojana, new housing schemes, schemes for the poor, homes for all, education for girls etc., it becomes much more easy for the people across to understand, visit the website and, gain some info on the above while, the people come and browse and they understand the finer nuances in detail. Chat bots can keep the users occupied with the latest updates and information. Chatbots can put them in a conversational manner for people to understand. Based on certain qualifying questions, the bots can understand a user’s eligibility and suggest the steps to avail the benefits.

How Ai can be helpful?

3. Collating responses: Knowing that we have a population of more than a billion already, getting a feedback from all and collecting it manually is highly impossible. We can see the amount of human effort which will go for this and, also the time taken for collating the same. In respect to the government campaigns which are now getting attention as compared earlier, having a bot at one’s end is going to be the best and the natural way to engage users to collect feedback, both qualitative and quantitative. It makes the entire experience very human and accessible to the citizens. With smart backend integrations, the bot can automatically route the feedback to the right departments within the government for quick action and helping solve grievances. Chat bots are the ideal solution for public-facing entities like government agencies and we say that because:

  • They are less expensive as compared to the amount of manpower needed.
  • They are round-the-clock working 24-7-365!
  • They are trained to take on burden and huge amount of data
  • They work faster as compared to humans
  • There is absolutely no learning curve to be able to use them–if you know how to read and type, then you know how to use a chatbot.

Benefits of using CAWI ™.AI:

  • Simple & easy to use with rapid installation and, quick deployment one can customize way one wants to
  • Offers personalized interaction increasing customer loyalty & retention
  • Time tested custom bot frameworks
  • Features are built for enterprise level automation
  • Available on mobile, desktop & web
  • Custom NLP & adaptive learning
  • CAWI™ when integrated with innumerable platforms can create wonders, in automating & simplifying the entire communication process anywhere anytime
  • Can be integrated with any backend

We @CAWI™.AI have always been a staunch believer of making the best use of the technology and, also leveraging individuals, organizations, and enterprises up to a higher level so that they are on the way to leverage technology in making citizens serve better and, be responsible. Wanna know how can you get a change here, please write into us at info@cawi.ai or visit us at www.cawi.ai

CAWI™ shines at IndiaSoft

Yes, it was indeed a very exciting moment for all of us here at Mobinius™, as we participated in the India Soft Expo, conducted by IndiaSoft, on 24th & 25th Jan, which witnessed huge participation from 75+countries, 100+ Categories and 400+ delegates across the globe. It was indeed an event which witnessed the mammoth crowd and the exhibitors, participants & also delegates interacting with the various organizations present. It was a huge business networking event, which was very important for the global buyers, to have a fruitful association with the IT companies as present there.

Apart from various stalls, representing the various technologies, we are all proud @Mobinius™, to proudly showcase our portfolio of CAWI™ – Conversation Automated With Intelligence. Our team was amazed to display the demo and case studies, apart from explaining what a bot is, how it works, and what are the benefits of having an AI enabled technology driving the Digital Transformation – across industries & domains at large!

One of the most important question arises here is – What exactly is a bot? And secondly, why is CAWI™ – as a bot framework so very important? What does it do? How does it help you to be a part of the entire digital transformation? Well this is what we have to offer:

In the era of AI as we all know, technology has been transforming rapidly. It’s the era of bots as we say – automated conversations which not only helps you ease your time, but also ensure that the help is always around the corner 24*7*365, making one’s lives more simpler. CAWI™, helps you with all that and more!
CAWI shines at IndiaSoft

CAWI™, as we all know is all about “Simplifying conversations between men & machines.”

CAWI™ – Conversation Automated with Intelligence” is our end-to-end Bot Builder framework. The CAWI™ Bots Platform has every single component – needed to build, train, deploy, & manage AI-rich, chatbots for users to engage in all communication channels. Robust yet flexible, it can be deployed on-premise or in the cloud, designed to with stand the most complex business and IT requirements, without requiring changes to existing systems, policies, or procedures. It is simple and effective, to get the entire info needed just in some seconds!

Be it the travel industry using this bot framework for the latest travel itinerary of a guest, booking the cab or be it the health and the pharma industry using the same for tracking the medical inventory list or the patient’s health status – CAWI™ can be used anywhere & anytime! Taking the same ahead, we at Mobinius™ have always been in the forefront delivering the immense possibilities of delivering AI enabled IT solutions its best!

Vowwww….was the reaction for all who glanced at the CAWI™ banner and also were present for the knowledge sharing info on the bot framework! The audience was literally going crazy & gung-ho on understanding the bot framework and also its uses and the way it answers queries. One of the most funny, yet amazing incident which we can remember is – 2 kids coming to our stall and asking what can CAWI™ do for them?? Sounds different, doesn’t it??? Yes, kids did understand that it can help them for scheduling their homework tables, helping them with the time table queries, gaining some info on when ABC subject and its exam etc!

In fact our bot did gain attention, as it caught everyone’s eyes making everyone feel astonished about even children being curious about the bot framework CAWI™. Also to our surprise, the number of queries we received for bot was just so surprising!!

All in a nutshell, the event was just amazing to attend and CAWI™ being promoted well! Looking forward for more such events!