How can chat bots help in the telecom industry

AI has paved ways for the telecom industry too, and it seems that most of the telecom operators these days are harnessing the power of Machine Learning (ML) and Artificial Intelligence (AI) to increase their network’s sturdiness, improving the customer satisfaction rate, optimize various business processes to earn better revenue and much more. They are now trying to implement the AI, ML, and the Internet of Things (IoT) to improve customer services apart from the entire digital transformation which we speak of!

Realizing that this time it’s gonna be different technological evolution thanks to AI & ML, it is also true that with the radio and television industry booming up and going digital it also is good news about the telecom industry getting connected altogether at a different level and this transformation is possible thanks to chatbots.

chatbots in telecom

Improving Customer Service through Chatbots
Knowing that chat bots are in the current trends now and are widely accepted across the organizations at large, it becomes important for the industry to reach out to a wide audience across and, also get an edge over the competitors which will be an added advantage. Since this concept of  customer support chatbot in telecom is new and, improving customer support is one of the most important use in today’s context. Customers want to get access over any information which is relevant to them at the earliest. When a customer is interacting with a telco chatbot, it feels just like texting a friend. The only difference is that on the other end, there is a friendly chatbot ready to resolve various customer queries.

Improving your business
Customers these days can access all sort of information right form knowing what the company does, offerings, service areas etc., to getting the entire info together at one go. Customers can directly seek help from the bot and, ask their query. It definitely is a better solution than the customers surfing through the website for an hour only to feel frustrated afterward due to getting nowhere near the information.

Automizing customer support
Implementation of chatbots in automizing the customer support can free the resources or tasks banks handling responsibilities such as handling billing, processing of payments and helping out customers in addressing any differences in their chosen plan. Also the same can be utilized for simplifying the query clarification which is handled by representatives so that the SLA’s can be met with the users which will help analyze the overall consumption of network and error rates.

Improving the IVR interactions form a customer point of view
Customers when have to go through multiple IVR processes have to wait for longer period of time and, also that can cause a lot of problems when it comes to their queries not being resolved. The integration of the IVR system with chat bots can humanize the entire experience for customers. Customers can simply interact with the IVR and seek reprisal of their query instead of having to navigate through DTMF rules or menus.

Optimizing Field Operations
Customer needs can sometimes be a little juggling and it can become extremely challenging for the customer support team to keep track of technician schedules according to customer demands. Find out how chat bots can transform your telecommunications opportunity, do visit www.cawi.ai and, do drop in your queries.

Are your customers happy while using the nex – gen Conversational AI

It’s such a clear fact about hearing how and why customer has always been the king. Why is it that customer feedback, even if it’s a 1 star matters a lot, speaks of a great volume in the long run. This proves to be true, especially when an organization focused on being customer driven.

Knowing that a good customer support always dates back to how effectively are the customer solutions are important and, why does a simple feedback matters a lot? The reason being that a good customer support can see the difference between the real happy customers and, the ones who rant a lot too! Well looking at it, how do you ensure that you really have an important tool which will help you in understanding your customer needs, feedback, grievances and, also resolving the same at the earliest.

CAWI™.AI is here to resolve your all your issues at one go, extending and, enhancing your customer support altogether at a different level. Yes, the reason being when we know that a great customer support team is the answer for all these problems. But knowing that one needs to handle a great deal of queries, will a customer support be able to handle all this and more – The answer is NO!! as one cannot truly rely on hundreds of live agents to handle simple or complex queries.

The solution? Conversational AI alias Chatbots.

Bid goodbye to the old age survey forms by using CAWI™.AI. Get your all new chat bot now!



cawi-ai-for-your-customer

Why and how can CAWI™.AI help you

Well it surely seems simple and, it is too!! Yes, having a bot handle all the queries is a task at ease and, also when it comes to having a chat bot handle all the queries at one go is easier! With a chat bot at the touch of a fingertip, one can surely access the problem areas quickly and, also ensure that the concerns are taken care of.

The average response time for the bot to reply is less than 2 seconds and, also bots are faster and quicker in responding. In fact, when we have a look at the entire mechanism or the support, it is way much better and, bigger than the humans handling queries. We say that we are humans are prone to errors or making mistakes as we might have to handle the response in some time. To this extent that at times the time take is way too much and we might tend on to hold on to the info for a longer period of time.

In fact, one school of thought even goes to the extent of mentioning that answering or replying to more than hundreds of users across the platform and, providing accurate information within some seconds, doesn’t seem that viable solution. So for enhancing the conversations, and simplifying the entire process becomes a simpler one, as they are trained to handle complex queries.

Benefits of using CAWI™.AI:

  • Cloud or on premise
  • Robust security controls
  • Seamless upgrades and deployment
  • Enterprise capabilities
  • Voice to Speech recognition
  • Powerful bot analytics
  • NLP and ML
  • Integrated Bot Builder

CAWI™.AI to bring in a fresh change:

Generally, customers don’t like to wait over a long period of call and, also they expect to quickly get over with the solutions too. In this entire process of data mining, looking at the details, the earlier records, and the queries – a chat bot can easily do these tasks in a much better organized way. With the modern customers now, well they are self-conditioned to self-support in most of the areas. And it’s a fact that more than 55% of customers prefer to get their requests resolved over a chat bot.

Why, chose CAWI™.AI:

  • Custom NLP & adaptive learning
  • Data protection and, custom deployed
  • Omnichannel with voice to text
  • Option for manual intervention
  • Audit trail and, user level access
  • Integration with any backend

A chatbot is always best for well-defined use cases and can always hand-off to a human agent for complex situations and escalations. According to a recent report by Gartner, by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human! So here you go, hat bots have now become a most important part of this digital age and, will help you for taking your customer support altogether to a new level!

Do you think you need bots. Then let us help you with this? Our AI experts are here to help you.Schedule a session with us.

For more info, on how CAWI™.AI can be of use to you, please feel free to reach us at info@cawi.ai