Are your customers happy while using the nex – gen Conversational AI

It’s such a clear fact about hearing how and why customer has always been the king. Why is it that customer feedback, even if it’s a 1 star matters a lot, speaks of a great volume in the long run. This proves to be true, especially when an organization focused on being customer driven.

Knowing that a good customer support always dates back to how effectively are the customer solutions are important and, why does a simple feedback matters a lot? The reason being that a good customer support can see the difference between the real happy customers and, the ones who rant a lot too! Well looking at it, how do you ensure that you really have an important tool which will help you in understanding your customer needs, feedback, grievances and, also resolving the same at the earliest.

CAWI™.AI is here to resolve your all your issues at one go, extending and, enhancing your customer support altogether at a different level. Yes, the reason being when we know that a great customer support team is the answer for all these problems. But knowing that one needs to handle a great deal of queries, will a customer support be able to handle all this and more – The answer is NO!! as one cannot truly rely on hundreds of live agents to handle simple or complex queries.

The solution? Conversational AI alias Chatbots.

Bid goodbye to the old age survey forms by using CAWI™.AI. Get your all new chat bot now!



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Why and how can CAWI™.AI help you

Well it surely seems simple and, it is too!! Yes, having a bot handle all the queries is a task at ease and, also when it comes to having a chat bot handle all the queries at one go is easier! With a chat bot at the touch of a fingertip, one can surely access the problem areas quickly and, also ensure that the concerns are taken care of.

The average response time for the bot to reply is less than 2 seconds and, also bots are faster and quicker in responding. In fact, when we have a look at the entire mechanism or the support, it is way much better and, bigger than the humans handling queries. We say that we are humans are prone to errors or making mistakes as we might have to handle the response in some time. To this extent that at times the time take is way too much and we might tend on to hold on to the info for a longer period of time.

In fact, one school of thought even goes to the extent of mentioning that answering or replying to more than hundreds of users across the platform and, providing accurate information within some seconds, doesn’t seem that viable solution. So for enhancing the conversations, and simplifying the entire process becomes a simpler one, as they are trained to handle complex queries.

Benefits of using CAWI™.AI:

  • Cloud or on premise
  • Robust security controls
  • Seamless upgrades and deployment
  • Enterprise capabilities
  • Voice to Speech recognition
  • Powerful bot analytics
  • NLP and ML
  • Integrated Bot Builder

CAWI™.AI to bring in a fresh change:

Generally, customers don’t like to wait over a long period of call and, also they expect to quickly get over with the solutions too. In this entire process of data mining, looking at the details, the earlier records, and the queries – a chat bot can easily do these tasks in a much better organized way. With the modern customers now, well they are self-conditioned to self-support in most of the areas. And it’s a fact that more than 55% of customers prefer to get their requests resolved over a chat bot.

Why, chose CAWI™.AI:

  • Custom NLP & adaptive learning
  • Data protection and, custom deployed
  • Omnichannel with voice to text
  • Option for manual intervention
  • Audit trail and, user level access
  • Integration with any backend

A chatbot is always best for well-defined use cases and can always hand-off to a human agent for complex situations and escalations. According to a recent report by Gartner, by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human! So here you go, hat bots have now become a most important part of this digital age and, will help you for taking your customer support altogether to a new level!

Do you think you need bots. Then let us help you with this? Our AI experts are here to help you.Schedule a session with us.

For more info, on how CAWI™.AI can be of use to you, please feel free to reach us at info@cawi.ai

Upcoming trends in bots

A new year has already begun, and with new opportunities and, new change altogether in the field of technology has given a new scope to work together on new technologies too. Last year as predicted by some of the tech gurus across the globe, 2018 was the year of chat bots and chatbot development – and, yes we have seen so many organizations – big or small now gearing up for some new applications this year too. According to Gartner’s forecast, by 2020 organizations will succeed in capturing 85% of customer contact with technology. So there is work to be done! What trends can we expect in 2019 in the field of chatbots and Artificial Intelligence?
Wide range in use of adoption of chatbots

As we all are aware that, the application of bots will become much broader in 2019. With smart tech this that a bot when developed further can, definitely do more and more and, hence will also play an effective role in understanding the questions and the intentions of the customer. In addition, the adoption of chatbots will increase.

Customer service is the biggest jackpot for chatbots
Yes! Indeed, as we are all well aware that customer service has always been one area where bots were able to make a huge impact. It has redefined the entire industry’s standards and parameters and, has been an arear to explore more further as to what more Chatbots can do.

Speaking about the successful developments and, applications chatbots are capable of handling customer contact Service is an area where chatbots are able to make a strong impact. In recent years we have seen successful applications that show that chatbots are capable of handling first customer contact or even full complete cases. According to Gartner, the service domain will continue to dominate in the coming years. In 34% of the cases chatbots will be used in the Customer Engagement domain.

Technology and organizations work hand in hand
In the coming year, technology for developing bots will be handled more by organizations themselves. Within the enterprise big / small, various departments and their employees will be responsible for the bots. Firms have a lot of bots which can function side by side. The technology to develop bots is no longer just for developers, but also for the people who work with the chatbots. In addition to this, large platforms make it more increasingly accessible to implement bot applications themselves.

The role of service changes 360*
Organizations have to deal with many different channels, which are important at different stages within the customer journey. It could be a website, reviews, calls, inquiry, e-mail etc., which are used to ask questions for understanding the firm in a better manner. A firm would want their AI chatbot to offer a proper solution across. But most important part is to understand that the bot has to answer as many questions and situations, if possible. In some cases when the questions become tough or, the bot is unable to answer, the chatbot can be switched to an employee.

Benefits of bot development
Bots are used to having a wide array of services as they refer to themselves. With bot being the one solution to organizations such as:
• Time tested custom bot frameworks
• Features are built for enterprise level automation
• Available on mobile, desktop & web
• Custom NLP & adaptive learning
• CAWI™ when integrated with innumerable platforms can create wonders, in automating & simplifying the entire communication process anywhere anytime
• Can be integrated with any backend

Ultimately, in the future, we are going to ensure that a bot knows what activity should take place, without needing assistance from a service agent.

By using CAWI™. AI– Conversation Automated with Intelligence” our end to end Bot Builder framework can help one build, train, deploy, & manage AI-rich, chat bots for users to engage in all the communication channels. Robust yet flexible, it can be deployed on – premise or in the cloud, designed to with stand the most complex business and IT requirements, without requiring changes to existing systems, policies, or procedures. Our chat bot platform CAWI™ offers enterprise-wide security, while maintaining your access controls and entitlements. With military grade encryption for data in transit and data at rest, along with multi-factor authentication, you can be rest assured about the data being secured, which is fully under your control. We at Mobinius™ are proud of CAWI™ being the only highly scalable Bot framework to create chat bots with confidence, which can definitely boost your organization’s tech – standards!

2019 brings enough trends to get started. Which trends are you already working on?