How can AI be helpful for helping the masses at large?

While we talk about how & why AI has benefitted the globe across Governments across the globe. There are customers and services providers who have been a part of this entire change. Taking AI altogether to a new level has always been the most important prerogative of all the tech evangelists across enterprises and, organizations at large. When we speak about Digital India and India Booming, we really mean to say that we have seen the growth of technology and its evolution in India and, how can it help the public at large.

Speaking of chat bots, they are now a name across the firms and, also are one of the most important customer support solutions considered across the globe. They can process the entire sales support function, by processing the queries in huge numbers and, also be available 24*7*365, helping the government departments and, civic authorities reduce their burden completely! Overall when used for good initiatives across bots can help government departments to be better service providers for their citizens.

Knowing that bots are important and not only working as a customer support but also as a helpdesk, sales, functions such as HR, recruitment, sales, IT, etc the time has come to use them efficiently and use their potential to maximum. Bots can be deputed in the following arenas.

1.Navigator & help assistance: 1. This has always been a major pitfall especially when it comes to visiting websites across the government portals, which most of them follow a similar pattern as the old age norms. It becomes difficult at times when one does not get answers to their query and after a huge amount of time wasted it becomes tiring to get through the same. With a service help bot or a navigator bot, the chat bot can work as the role of receptionist who can answer or guide one through the right query being answered or directing you to the right page across. With a chat bot that can easily redirect citizens to the right place, there’s no chance of getting lost or confused in the complex maze of menus, departments, sub-departments and pages.

2.Schemes and their eligibility:Knowing that people have been making good use of the current schemes such as the Jan Dhan Yojana, new housing schemes, schemes for the poor, homes for all, education for girls etc., it becomes much more easy for the people across to understand, visit the website and, gain some info on the above while, the people come and browse and they understand the finer nuances in detail. Chat bots can keep the users occupied with the latest updates and information. Chatbots can put them in a conversational manner for people to understand. Based on certain qualifying questions, the bots can understand a user’s eligibility and suggest the steps to avail the benefits.

How Ai can be helpful?

3. Collating responses: Knowing that we have a population of more than a billion already, getting a feedback from all and collecting it manually is highly impossible. We can see the amount of human effort which will go for this and, also the time taken for collating the same. In respect to the government campaigns which are now getting attention as compared earlier, having a bot at one’s end is going to be the best and the natural way to engage users to collect feedback, both qualitative and quantitative. It makes the entire experience very human and accessible to the citizens. With smart backend integrations, the bot can automatically route the feedback to the right departments within the government for quick action and helping solve grievances. Chat bots are the ideal solution for public-facing entities like government agencies and we say that because:

  • They are less expensive as compared to the amount of manpower needed.
  • They are round-the-clock working 24-7-365!
  • They are trained to take on burden and huge amount of data
  • They work faster as compared to humans
  • There is absolutely no learning curve to be able to use them–if you know how to read and type, then you know how to use a chatbot.

Benefits of using CAWI ™.AI:

  • Simple & easy to use with rapid installation and, quick deployment one can customize way one wants to
  • Offers personalized interaction increasing customer loyalty & retention
  • Time tested custom bot frameworks
  • Features are built for enterprise level automation
  • Available on mobile, desktop & web
  • Custom NLP & adaptive learning
  • CAWI™ when integrated with innumerable platforms can create wonders, in automating & simplifying the entire communication process anywhere anytime
  • Can be integrated with any backend

We @CAWI™.AI have always been a staunch believer of making the best use of the technology and, also leveraging individuals, organizations, and enterprises up to a higher level so that they are on the way to leverage technology in making citizens serve better and, be responsible. Wanna know how can you get a change here, please write into us at info@cawi.ai or visit us at www.cawi.ai

How can CAWI™.Ai help you with sales

AI enabled bots have always ensured maximum output in most of the businesses in the last couple of years. It is assumed that by 2020 almost 75% of the businesses would be using these chat bots for carrying out customer interactions. AI powered bots have always aimed towards providing quality services to provide better efficiency. They can be of immense boom when we speak about the day-to-day activities for departments like sales, marketing and data research team as well. Businesses are actually now able to cater to the needs of large organizations while they are able to get on with the daily tasks as well. They are able to enhance the amount of customer engagement, building brand, creating brand awareness, having real time conversations etc.

They understand the minutest aspects as well, right from the way to recommending and streamlining the entire sales process. With the use of the bots, the organizations benefit a lot from the AI enabled bots in terms of recommending products to the respective teams across as they can convey the same to their customers.

CAWI™.AI is here to resolve your all your issues at one go, extending and, enhancing your customer support altogether at a different level. Yes, the reason being when we know that a great customer support team is the answer for all these problems. But knowing that one needs to handle a great deal of queries, will a customer support be able to handle all this and more – The answer is NO!! as one cannot truly rely on hundreds of live agents to handle simple or complex queries.

Bot and CRM integration

For effective sales across, one needs to have an effective CRM Strategy which can help in automating and, streamlining the sales process. That’s why we see a lot of potential to enable more sales leads to take ahead to the CRM level and also we see brands taking the benefit of AI for engaging customers to improve their satisfaction and, overall increase the conversion rate.

Essential for sales team

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Now how much ever we say, but we know one thing that every firm has their own way of working and, we shall always say this that all are different from each other. Some places the humans might work more diligently and, also at times keeping a slow pace in case if less members in the team, AI bot can be of help and, also in such scenario it is important to have a functional bot in place and, also with this the chatbot can help in funneling down the quality leads resulting in better conversions and rates.

Collecting much needed info

The sales funnel need to be in place. You need to be mindful of this factor while developing your chat bot. And this will help the bot to have proper answers related to the location, subject, people, and all the other details as per the customer’s needs. On the basis of the data collected, chat bots can provide relevant information to the customers about the property that is right for them or that they are interested in. Bots are already aware of the correct target audience. This saves you the effort of crawling and picking out the best listings. Based on interests, demographics, and various other factors, the chat bots qualify different prospects. Thus, chat bots help in making your sales more efficient.

Real time leads data

With human beings focused more towards understanding and working around the clock, there are at times when there would be an off and, they wouldn’t be available. In such cases, bots come handy as they can guarantee engagement with leads all the time without a break. It is a possibility that customers can change their minds when you are off work. This calls for something that can handle leads 24×7 and that is exactly what chat bots can do.

Enhanced data

Analyzing the market and performing research about customer behavior is a time-consuming and exhaustive process. Chat bots can simplify this process by asking customers various questions and providing the sales team with information about their behavior and interests

Best personalization options

With the help of chatbots, your business can customize according to the functions, industry, and location. For instance, if you run an insurance business, you can get the chatbot to check the policy and claim status according to the requirement. According to individual segments and preferences, you can ensure specific customization options. With an effective personalization strategy, you enable prospects to be easily convinced and use your products and services for the long term.

Smarter CRM interactions

CRM data and its utilization play a very critical role in generating sales. It keeps a record of all the conversations exchanged and also can help in enhancing the output of the entire efforts by improving the co-ordination of the entire process. This makes it easy for the employees to pull out the necessary records as and when required. Adopting chatbots improves CRM interaction and strengthens the sales team to ensure better overall sales for the brand.

Well, here you can see yourself how the bots can help increase your sales productivity by automating and streamlining tasks and, also helping move the leads get converted through sales and, converting the customer expectations and building long lasting relationships.

To find out what CAWI™.AI can do for you, please click here.

AI chatbot revolutionizing the world digitally

With the technology evolving round and changing the entire scenario it has now become easy for masses to embrace IT like never before. Well to say what’s the best tech has to offer is no longer a mystery, but a pandora’s box – you never know what’s in store next and, also becomes a tad difficult for common people to comprehend. In spite of knowing the limitations, one has to be adaptable & flexible enough to move a higher notch above the rest to like & understand the technology. Talking of this we have seen the rise of the tech from introducing the most basics tech to the most complex ones and, still soaring high knowing where it will land.

Referring to the most simple to complex tech that we know these days is the birth of chatbots thanks to Artificial Intelligence services and with the improvements in the machine learning and natural language processing have made AI chatbot an important feature in messaging app. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere, anytime – and pat comes the reply!

In today’s context, chatbots are fun to be with and can help customers achieve what they want. Today, use of chatbots are seen as easy and fun ways to help customers achieve an outcome. You’ll encounter them on web sites, social media and even on your smartphone. Most of the people taking advantage of AI chat bot for entertainment sectors. Say hello to Siri, Allo and Alexa, to name a few!! Referring to various insights, as we all know, bots can be used anywhere – either internally in the organization as well as being used as a:

  • HR Bot
  • Help Desk Bot
  • Feedback bot
  • Employee life cycle bot
  • Recruitment bot
  • Appointment bot
  • Sales bot to name a few…

The most important bot that has been gaining momentum and, is steadily on the rise is the Feedback Bot / Customer Service Bot. In most instances generally, users either mail or call the customer care team with certain queries pertaining to some features of the site, placing an order or asking for their status updates. Looking at the time spent here and there, and then waiting for it becomes a nuisance after some time, leading to chaos.

How Chatbots can enhance the customer service / feedback process

In marketing, the belief that chatbots and AI are the new things going to change marketing field. Many marketers believe artificial intelligence chatbot is revolutionizing business by providing better customer service, keeping customers engaged after sales, and adding personality to a company’s brand.

Just imagine what if you had the entire info at one go. With the help of a Chat bot to talk to your customers, which has all the basic FAQs and any additional information that might be needed into your chatbots. So when the customer keys in the query, it answers the customer much similar fashion as a customer service personnel would have responded. This makes the work easy for the customer and saves the time and effort of your customer care team. The rise of chatbots has improved the entire communication channel between businesses and brands. While customers leverage self-help, businesses can build stronger relationships and increase sales.

Quick customer response

At times, there are several customers, who try and connect at the same time. So, it becomes all the more necessary to have a big team to handle the queries. If you have a chatbot interface, then instead of waiting for a long time in the queue, the customer’s questions can be answered immediately. Whenever there is a real need to redirect someone to a customer service personnel, the chatbot could then relay the conversation or handle the situation if it calls for a straightforward solution.

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Collect and analyze customer information

Chat bot AI can quickly gather the info and then process all required customer related information.
The collected user information, as well as the purchase history, could immediately be linked and analysed to interact with the customer and suggest suitable recommendations. This can channelize the sales & get the business going.

Being available 24/7 for customers

Every business gives equal importance to the customers, by being continuous available. But, with chatbots on the go, you can be rest assured about a 24/7 service and that too handling on a mass scale.

Do you think you need chatbot AI services? Contact CAWI™ is the best AI chatbot development company to get best chatbot services, please feel free to reach us at info@cawi.ai