How to build a chatbot – CAWI™.AI helps you

Chatbots can be built by own from scratch if you have the time and skills to development. otherwise, it is better to built on existing messaging platforms such as WhatsApp, Facebook Messenger, Skype, Snapchat and so on by using a third-party chatbot builder.

It is better to recommends using a popular messaging platform rather than using new app because that users will have to download separately. For downloading also need to do marketing and promoting. One more advantage of using existing messaging platform is easier to build a chatbot. Secondly, people are more likely to use your chatbot if it’s on a platform they are familiar with it and they like and use.

Facebook Messenger is a famous and very helpful publishing platform because it features a plugin that lets businesses integrate their Messenger bot directly into their website.

As for the third-party chatbot online developer, there are many things that integrate with the popular chatbot publishing platforms, such as mentioned above.

How to build a chatbot - CAWI™.AI helps you

Here I mentioned the steps are to be taken for how to make a chatbot in existing platform like Facebook messenger:

Connect your Facebook account to the Chat fuel chatbot builder

This step is too simple. Ensure you’re signed into Facebook and you will associate with Chat fuel in. At that point essentially click the “get started for free” button on the Chat fuel landing page. It will raise a Facebook association page that enables you to offer permission to Chat fuel to see your Facebook data. You have to approve it, and you’ll at that point be reclaimed into the Chat fuel chatbot developer, here you can select which Facebook page you need to connect with. 

Connect to your Facebook business page

Since chatbots are used for business and not to people, you need an business Facebook page that you use to attach your Chatbot to. On the off chance that you don’t as of now have a Facebook page for the business you will do promoting for, you ought to make one. When you have a Facebook page, then select it and you’re on your own way.

Walk through the in-app tutorial

Since you’ve associated your page, you’ll be taken into the processing of build a chatbot. Chat fuel has point by point instructional exercise you can pursue, only if you want that information.

It gives you a good review of the chatbot segments and how to begin with their UI. I do suggest you taking a few minutes to navigate their instructional exercise, as the that information will help you on your way.

Create your welcome message and default answer

After the short instructional exercise, the next stage is to make your welcome message. The primary connection your chatbot guests will have is with this message, so make it great. It ought to be a short and quick sentence that presents the chatbot and after that asks them, “How can I help?”

Make a point to likewise make a default message — something that is appeared in the event that the client types in a message which you don’t have AI chatbot identification set up for. It should state something along the lines of, “I don’t know what you’re inquiring.

Set up your conversation navigation

In this step, you are going to build your own conversation navigation, i.e., the methods for a person to work with your chatbot. In chatbot online development, we are attempting to enable our audience to get their answers to questions. The audience might ask plenty of questions so developer should think and program the chatbot to answer for those questions.

To make perfect conversation navigation, you should include another “block” for every one of these inquiries. It’s extremely simple; simply click “add block,” and after that type in a title for the block. Don’t worry about the content added in the block, Simply make the block and title them.

Link the blocks to the main navigation

Return to your main welcome message and snap the “add button” choice on the message block. Give a button name at the first field — “what you want the user to see”. At that point, in the following segment, select “block,” and after that you can choose the block, you’d like it to take the client to.

There are two options you can link to the block i.e.,

  • URL: Add the URL of your business website, that will take your chatbot users to your website then there will be a chance to get lead, if they are impressed by your website.
  • Phone call: Enter your business phone number and then users will click on the button will launch the phone’s dialer.

Add in chatbot dialog

In this you can add a descriptive content which you want to show to your users i.e., when someone ask a specific question. Snap on the block on the left, and it will open the unfilled block. Here, select a block kind from the following choices:

  • Text card
  • Typing
  • Quick reply
  • Image
  • Gallery
  • Go to Block
  • To Sequence
  • Plus sign (+)

Create your artificial intelligence

After completing the making of content blocks, tap on the “Set up AI” connect in the left-side route. Here you get the opportunity to conceptualize every one of the inquiries that may be question of your chatbot and set up answers. The appropriate responses can either be new content you enter in this stage, or you can guide them to one of the blocks of substance you’ve recently set up.

Then finally you can launch the chatbot Promote” page in the left-hand navigation menu, and then copy the URL at the top of the page. Share that URL on everywhere you want.

If you are thinking about “how to make a chatbot that learns”, Don’t think too much, just contact CAWI™ will provide better solution for your problem. CAWI™ provides best service on chatbot development among all chatbot companies. Contact via mailto:info@cawi.ai

Why having a feedback bot is important?

Feedback Bot

It is always said that customer is the king which has been always true. Customer / client feedback has always been equally important and, on priority as always. It changes the entire course of action for the organizations and firms across the domains at large.

Looking at the age old tools such as customer surveys and the rest of it, most have them haven’t evolved much and due to which the modifications have been a continuous process. People still dread taking them and are only sharing the same when they need to give a positive/negative or a neutral feedback.

 

Knowing that the current tech comprising of AI & ML have been dominating the technology ecosystem, it is always advisable to make the best use of tech and evolve into something bigger & better. So rather than having or using the age old methods of collating a customer feedback, it’s wiser to shift towards using chat bots for the same.

Feedbacks bot

But why chat bot:

Yeah, that’s the question that has become evident these days. We have a solution for the same as a feedback bot which helps you answer all the questions at one go!

As per the recent studies conducted, automated bots are easier to yield results & are quite effective when it comes to garnering feedback as well. People these days are more comfortable with the results that are instant, rapid & quick. They are now comfortable enough to adapt themselves to a bot which gives a better & a faster result as well!

With the latest technologies in place and platforms, our CAWI™ helps you to align your goals in line with our existing support bot onto feedback as well. Any complaints and issues can be resolved as a part of the feedback flow.

With the recent social media & conversational platforms such as What’s App, FB Messenger, Alexa, Cortana, Google Home & Amazon Echo still do not have an automated feedback system to reach users.

Analytics are the most important insights as they help you determine your results & your strategies ahead. It’s just one way to get a proper strategic framework ready along with the results and also having a higher number of feedback collection is always valuable if it helps you provide some amazing insights.

So, what’s the wait for?

Well CAWI™.AI is not just restricted to one’s space, but also to the organizations in the existing domain such as – Banking, Aviation, Hospitality, Retail, Manufacturing, Automobile etc., to name a few. Visit us at www.cawi.ai to know more.

How AI chatbot revolutionizing the world digitally?

With the technology evolving round and changing the entire scenario it has now become easy for masses to embrace IT like never before. Well to say what’s the best tech has to offer is no longer a mystery, but a pandora’s box – you never know what’s in store next and, also becomes a tad difficult for common people to comprehend. In spite of knowing the limitations, one has to be adaptable & flexible enough to move a higher notch above the rest to like & understand the technology. Talking of this we have seen the rise of the tech from introducing the most basics tech to the most complex ones and, still soaring high knowing where it will land.

Referring to the most simple to complex tech that we know these days is the birth of chatbots thanks to Artificial Intelligence services and with the improvements in the machine learning and natural language processing have made AI chatbot an important feature in messaging app. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere, anytime – and pat comes the reply!

In today’s context, chatbots are fun to be with and can help the customers achieve what they want. Today, use of chatbots are seen as easy and fun ways to help customers achieve an outcome. You’ll encounter them on web sites, social media and even on your smartphone. Most of the people taking advantage of AI chat bot for entertainment sectors. Say hello to Siri, Allo and Alexa, to name a few!! Referring to various insights, as we all know, bots can be used anywhere – either internally in the organization as well as being used as a:

  • HR Bot
  • Help Desk Bot
  • Feedback bot
  • Employee life cycle bot
  • Recruitment bot
  • Appointment bot
  • Sales bot to name a few…

The most important bot that has been gaining momentum and, is steadily on the rise is the Feedback Bot / Customer Service Bot. In most instances generally, users either mail or call the customer care team with certain queries pertaining to some features of the site, placing an order or asking for their status updates. Looking at the time spent here and there, and then waiting for it becomes a nuisance after some time, leading to chaos.

How Chatbots can enhance the customer service / feedback process

In marketing, the belief that chatbots and AI are the new things going to change marketing field. Many marketers believe artificial intelligence chatbot is revolutionizing business by providing better customer service, keeping customers engaged after sales, and adding personality to a company’s brand.

Just imagine what if you had the entire info at one go. With the help of a Chat bot to talk to your customers, which has all the basic FAQs and any additional information that might be needed into your chatbots. So when the customer keys in the query, it answers the customer much similar fashion as a customer service personnel would have responded. This makes the work easy for the customer and saves the time and effort of your customer care team. The rise of chatbots has improved the entire communication channel between businesses and brands. While customers leverage self-help, businesses can build stronger relationships and increase sales.

Quick customer response

At times, there are several customers, who try and connect at the same time. So, it becomes all the more necessary to have a big team to handle the queries. If you have a chatbot interface, then instead of waiting for a long time in the queue, the customer’s questions can be answered immediately. Whenever there is a real need to redirect someone to a customer service personnel, the chatbot could then relay the conversation or handle the situation if it calls for a straightforward solution.

AI_revolutionary_world_digitally

Collect and analyze customer information

Chat bot AI can quickly gather the info and then process all required customer related information.
The collected user information as well as the purchase history could immediately be linked and analysed to interact with the customer and suggest suitable recommendations. This can channelize the sales & get the business going.

Being available 24/7 for customers

Every business gives equal importance to the customers, by being continuous available. But, with chatbots on the go, you can be rest assured about a 24/7 service and that too handling on a mass scale.

Do you think you need chatbot AI services? Contact CAWI™ is the best AI chatbot development company to get best chatbot services, please feel free to reach us at info@cawi.ai