How chatbot takes travel industry to the next level?

Chatbot is one exceptional advancement in which Artificial Intelligence (AI) is touching several ways of business. Artificial intelligence has made some amazing progress in perceiving the content of customer’s requests and questions. Chatbots are computer programs that communicate with users through text messages, using artificial intelligence. Chatbots have made a wise impact on the entire travel ecosystem causing a major digital disruption. Chatbots allows automating and answering calls which require answering repetitive information.

Benefits of Chatbot Development in The Travel Industry

Creating Better Travel Experience

Whether it is a business trip or leisure trip, it takes exact planning to conduct a tour. Weather forecast, foreign exchange, a checklist of dos and don’ts or getting updates about public transit, there are many matters which could make traveling overwhelming. Chatbots can help travellers, especially novice travellers stay organized. Chatbots can also provide timely information or warning to travellers of delays and travel advisory.

 

Extending Team Size

Riding on the new generation of mobility and increased Internet connectivity, Chatbots have become popular across the globe due to easy integration across products and portals, the accuracy of the information and instant responses. Chatbots can interact with humans at the speed of light allowing the staff to foresee a service-related problem, optimize the guest experience.

 

Quick Access to Data for Personalized Service

Gathering valuable data of customers is one of the most effective ways in which Chatbots are revolutionizing the complete travel industry. All the Chatbots are flawlessly integrated to interact with the travellers throughout their journey. As all interactions with customers are analysed and recorded it lets travel agencies to create experiences for regular travellers and offer highly contextual and personalized services. Chatbots create many opportunities for the travel industry by improving customer experience with personalized service.

 

24*7 Availability

Natural language processing (NLP) enables Chatbots to understand unclear queries, which act as trigger words from the query and use them to carry out a customer’s search. This emphasizes the idea of the Chatbot of an assistant who can help, handle any service request, or answer any questions and who can potentially give the customers exactly what they want. Chatbots offers a highly specific customer and contextual service to remediate travellers’ experiences through all stages such as pre-arrival to experience after the trip is completed. Whether it is providing so many options to book holidays, sending out automated reminders about the booking date to travellers, receiving a suggestion from the chatbots about nearby locations and sightseeing places to interacting with the guest post-trip.

Chatbots can easily resolve all the queries. This will enable human employees to focus more on resolving complex customer issues and performing critical tasks that requires human intervention.

 

About Author
CAWi is the one of the leading chatbot developing company, provides services for all industries like healthcare, banking, telecom and more. Drop a mail for contact us to info@cawi.ai

Role of Chatbots in Logistics Companies

Chatbot is a man made conversational brain power uses AI programming to communicate with users in user friendly languages by means of voice or text. Many organisations and industries are taking use of this technology in many fields to save man power, money and time as well. Chatbots are very simple to use, appears natural and can be accessible continuously. It is
important to reach expertise of Chatbot development company to gain competitive benefits.

 

Business coordination is very important in every business especially in logistic and transportation companies. Chatbots are bringing new changes in logistic industry:
● Efficiency of the warehouse will increase and managing the picking methodology, it will
taking care of immedient and crucial things to transport fast.
● Helps to extend the capacity through GPS advancement.
● IoT sensors make sures that temperature, vibration, load weight, and machine
execution over their entire task force.
● Chatbot offer the best method for improving security and reduces the last-mile
transport cost in self-driving vehicles and robot movements.
● Customer support like booking, shipment process and any transport related queries.
● Maintain the supply chain task like warehousing, line the board, route.

 

A chatbot is a software main aim to update several tasks with advance technology, those tasks are related to logistics such as booking tickets, cargo tracking, finding rates, etc. With the help of Artificial Intelligence, Chatbots are capable of doing conversation like a human. One of the innovative applications of bots would be for the transportation and logistics industry. Entire
supply chain cycle would be complete transparency and improved visibility with the help of chatbots in this industry like manage booking and picking up requests to track the shipments and automate quotes for delays if any. Chatbots can help to overcome many challenges the of keeping its customers well informed about the shipment.

 

 

Advantages in logistic industries:

● Improve Work and Productivity in Real-Time
● Enhance Customer Experience & Sales Productivity
● Automate Repetitive Tasks without any delay
● Streamline Workflow Between Users
● Boost Efficiencies of services

 

Increasing competition in market and customer demands on services and increasing competition leads to change in the logistics industry in their focus to build a chatbot this can manage customer queries 24*7 without any delay.
To get this advantages in your industry, please reach CAWI is the most trusted chatbot online development company. Reach our website www.cawi.ai or mail us info@cawi.ai

Why AI chatbot important in Banking industry?

Now all the industries are racing towards artificial intelligence to update their business according to the trends. Increasing chatbot online usage in the banking and finance sector is the new wave of adopting new technologies. Adopting chatbots in banking sector is improving the customer experience and helping to reach customer expectations.

To give response to the repetitive customers queries is really headache work, chatbot has that potential to give quick response to the customers’ queries and also it can give response the queries which are not set in a program by adopting artificial intelligence technology, this type of chatbot is called as AI chatbot.

 

 

Banking chatbot different use cases

Personal Banking Services

Standing in long queue and filling out paper work is really taking too much time for customers as well as employees but through digital system all these issues are solved. Now customers can check their bank balance and can take account statement in easy steps using a simple interference through chatbot development. A unique identifier provides authorized and access account data and other account related activities. Online transaction between the inter-bank or third party by following certain authentication methods can save customers time and workload to bankers.

 

Improves the Customer Support

Providing personalized customer support is the backbone of every business, without providing proper customer support no organizations can do competition in with their competitors in the market. In banking and finance sectors it is necessary to provide 24×7 customer support but it may not reach that level without customer service bot. Chatbots will help with giving response to the customers inquiries, choices to update customer KYC,
provides complete information on new scheme and services. They guarantee that the client’s questions are illuminated in the most limited time frame and never let clients feel that they are interfacing with a machine.

 

Provides Personalized Marketing

Banking industry providing so many services to their customers but all customers are not having interest on every service. Chatbot can provide more information on particular service to the customers based on their interest by referring their profile data. Targeted services are brought to the customers at the right time through the help of chatbot which can increase conversion rate effectively.

 

Improves Employee Self-Service

Employee should contact human resource official personally to get information or for any of their work. Through HRMS app an employee can request to update their profile information or can access personal
records, apply leave through app and can get pay slips without much human interaction.

Employees can chat through the bot and get the required information so that they can save their work hour and use that time on work to get more productivity. Chatbot is help in every industry to get interactive way of business between customers and business person. If you are looking for this service, please reach CAWI is the best chatbot development company in Bangalore.

How A Chatbot Can Improve Your Healthcare Business

Chatbots are more popular and adopted by every industry like healthcare, travelling and many more representatives. Artificial intelligence technology is used in most of the fields and is helps to get progress in that fields, for example chatbot development. Nowadays all the work is done through digital way, so it
is necessary for all business to have their own chatbot, in this way messenger bot like Facebook messenger, slack and more chatting apps are growing earliest.

All the world is in our hand if we have smartphone and can operate everything by sitting at home, we can take many services like banking or financial work, shopping, booking tickets and many other works. To improve your application performance and to get more market value, it is needs to update with new technologies like IoT, AI and machine learning and others.

 

Unique benefits of using chatbot in healthcare

Health monitoring

Healthcare industry understood that how it is important to be available if there is an emergency of medical attention. But doctors have limited time to look for lot of patients. In this case, chatbots are used to monitor medical assistance at all time. Next steps leave to virtual assistants to remind patients to take their medicine and keep on monitoring their health status.

 

Updating information about health status

Emergencies are common in healthcare industries, but it requires prompt and correct diagnosis. Different medicinal services can settle on the correct choice in time in the case that they can acquire the required patient data effectively. That is the reason various current medicinal foundations are making a
chatbot that is used to maintain internal records safely. With the help of this type of healthcare chatbots can promptly get significant patient data, for example, prescribed and directed prescription, regular check-up reports, and so on.

 

Gaining the patients’ trust

All medical organizations should keep update with new technologies and that one should be effectively present on online and on all social media channels to attract patients and to get more appointments. In healthcare industry, we have to notice one thing that it might not be easy for patients to check the best
service providers on webpages for their health problems and to book appointments with no others help. So, in this situation artificial intelligence technology-based AI chatbot helps them to book easily. Using chatbots patient can communicate with that and informed about their condition so chatbot is offered to visit medical specialist shortly. This type of communication gains the trust of patient.

 

Easy to schedule appointments

As we discussed in the above section AI chat bot for healthcare website is the great platform to communicate with future possible patients. Apart form communication, chatbot is very effective to schedule appointment with medical specialist online. Some chatbots are also used to coordinate patients with the relevant medical specialists and monitor every one of their visits and follow-ups in case this data is required later.

 

About Author
CAWI is the one of the leading chatbot development companies in Bangalore. Provides services on HR bot, Bots for Healthcare, chatbots for banking, Chatbots for finance and Chatbots for insurance etc,.

Want to build a chatbot – CAWI™.AI helps you

Chatbots can be built by own from scratch if you have the time and skills to development. otherwise, it is better to built on existing messaging platforms such as WhatsApp, Facebook Messenger, Skype, Snapchat and so on by using a third-party chatbot builder.

It is better to recommends using a popular messaging platform rather than using new app because that users will have to download separately. For downloading also need to do marketing and promoting. One more advantage of using existing messaging platform is easier to build a chatbot. Secondly, people are more likely to use your chatbot if it’s on a platform they are familiar with it and they like and use.

Facebook Messenger is a famous and very helpful publishing platform because it features a plugin that lets businesses integrate their Messenger bot directly into their website.

As for the third-party chatbot online developer, there are many things that integrate with the popular chatbot publishing platforms, such as mentioned above.

How to build a chatbot - CAWI™.AI helps you

Steps to be taken for how to make a chatbot in existing platform like Facebook messenger:

Connect your Facebook account to the Chat fuel chatbot builder

This step is too simple. Ensure you’re signed into Facebook and you will associate with Chat fuel in. At that point essentially click the “get started for free” button on the Chat fuel landing page. It will raise a Facebook association page that enables you to offer permission to Chat fuel to see your Facebook data. You have to approve it, and you’ll at that point be reclaimed into the Chat fuel chatbot developer, here you can select which Facebook page you need to connect with. 

 

Connect to your Facebook business page

Since chatbots are used for business and not to people, you need an business Facebook page that you use to attach your Chatbot to. On the off chance that you don’t as of now have a Facebook page for the business you will do promoting for, you ought to make one. When you have a Facebook page, then select it and you’re on your own way.

 

Walk through the in-app tutorial

Since you’ve associated your page, you’ll be taken into the processing of build a chatbot. Chat fuel has point by point instructional exercise you can pursue, only if you want that information.

It gives you a good review of the chatbot segments and how to begin with their UI. I do suggest you taking a few minutes to navigate their instructional exercise, as the that information will help you on your way.

 

Create your welcome message and default answer

After the short instructional exercise, the next stage is to make your welcome message. The primary connection your chatbot guests will have is with this message, so make it great. It ought to be a short and quick sentence that presents the chatbot and after that asks them, “How can I help?”

Make a point to likewise make a default message — something that is appeared in the event that the client types in a message which you don’t have AI chatbot identification set up for. It should state something along the lines of, “I don’t know what you’re inquiring.

 

Set up your conversation navigation

In this step, you are going to build your own conversation navigation, i.e., the methods for a person to work with your chatbot. In chatbot development, we are attempting to enable our audience to get their answers to questions. The audience might ask plenty of questions so developer should think and program the chatbot to answer for those questions.

To make perfect conversation navigation, you should include another “block” for every one of these inquiries. It’s extremely simple; simply click “add block,” and after that type in a title for the block. Don’t worry about the content added in the block, Simply make the block and title them.

 

Link the blocks to the main navigation

Return to your main welcome message and snap the “add button” choice on the message block. Give a button name at the first field — “what you want the user to see”. At that point, in the following segment, select “block,” and after that you can choose the block, you’d like it to take the client to.

There are two options you can link to the block i.e.,

  • URL: Add the URL of your business website, that will take your chatbot users to your website then there will be a chance to get lead, if they are impressed by your website.
  • Phone call: Enter your business phone number and then users will click on the button will launch the phone’s dialer.

 

Add in chatbot dialog

In this you can add a descriptive content which you want to show to your users i.e., when someone ask a specific question. Snap on the block on the left, and it will open the unfilled block. Here, select a block kind from the following choices:

  • Text card
  • Typing
  • Quick reply
  • Image
  • Gallery
  • Go to Block
  • To Sequence
  • Plus sign (+)

 

Create your artificial intelligence

After completing the making of content blocks, tap on the “Set up AI” connect in the left-side route. Here you get the opportunity to conceptualize every one of the inquiries that may be question of your chatbot and set up answers. The appropriate responses can either be new content you enter in this stage, or you can guide them to one of the blocks of substance you’ve recently set up.

 

Then finally you can launch the chatbot Promote” page in the left-hand navigation menu, and then copy the URL at the top of the page. Share that URL on everywhere you want.

If you are thinking about “how to make a chatbot that learns”, Don’t think too much, just contact CAWI™ will provide better solution for your problem. CAWI™ provides best service on chatbot development among all chatbot companies. Contact via mailto:info@cawi.ai

Why having a feedback bot is important?

Feedback Bot

It is always said that customer is the king which has been always true. Customer / client feedback has always been equally important and, on priority as always. It changes the entire course of action for the organizations and firms across the domains at large.

Looking at the age old tools such as customer surveys and the rest of it, most have them haven’t evolved much and due to which the modifications have been a continuous process. People still dread taking them and are only sharing the same when they need to give a positive/negative or a neutral feedback.

 

Knowing that the current tech comprising of AI & ML have been dominating the technology ecosystem, it is always advisable to make the best use of tech and evolve into something bigger & better. So rather than having or using the age old methods of collating a customer feedback, it’s wiser to shift towards using chatbots for the same.

Feedbacks bot

But why chat bot:

Yeah, that’s the question that has become evident these days. We have a solution for the same as a feedback bot which helps you answer all the questions at one go!

As per the recent studies conducted, automated bots are easier to yield results & are quite effective when it comes to garnering feedback as well. People these days are more comfortable with the results that are instant, rapid & quick. They are now comfortable enough to adapt themselves to a bot which gives a better & a faster result as well!

With the latest technologies in place and platforms, our CAWI™ helps you to align your goals in line with our existing support bot onto feedback as well. Any complaints and issues can be resolved as a part of the feedback flow.

With the recent social media & conversational platforms such as What’s App, FB Messenger, Alexa, Cortana, Google Home & Amazon Echo still do not have an automated feedback system to reach users.

Analytics are the most important insights as they help you determine your results & your strategies ahead. It’s just one way to get a proper strategic framework ready along with the results and also having a higher number of feedback collection is always valuable if it helps you provide some amazing insights.

So, what’s the wait for?

Well CAWI™.AI is not just restricted to one’s space, but also to the organizations in the existing domain such as – Banking, Aviation, Hospitality, Retail, Manufacturing, Automobile etc., to name a few. Visit us at www.cawi.ai to know more.

How is #AI transforming the real estate industry

The technologies have been emerging day on day basis and, with every growing day they are becoming stronger. Be it a small or a medium enterprise or a big established brand or for that matter a start-up as well, AI has been reaching new heights of success, already.

Whether its retail, aviation, pharma & healthcare, hospitality etc – AI is for all and vice versa. But the most important thing here is delivering a good customer experience, as we all know customer has always been the king and, hence offering a service is important to ensure that one’s customers get the best experience.

AI_revolutionary_world_digitally

With mostly all the sectors welcoming the technology and, paving new ways to digital transformation, this sector too has started adopting the changes as much as possible. Be it the property buyers, stake holders, owners, dealers / brokers, realtors from upcoming ones to reputed ones, al are looking forward for integrating AI into their existing infrastructure.

Commercial, as well as residential buildings, are becoming smarter with each passing day. To be precise, the real estate sector is transforming and taking giant strides towards development.

Let’s look quickly as to what AI can do

With the use of AI, one can completely get a digital transformation done. AI will help one leverage, by collecting info and turn them into rich real time info / data. Looking at what AI can actually be a boon in the real estate sector as following:

AI powered tools have the power to identify the external characteristics of a building. One can actually use AI to its fullest by getting real time stats of electricity consumption and, also identify temperature levels and energy consumption amounts, thus optimizing smart energy utilization to fullest.

Timely detection leads to effective and preventive disaster management in case of any faulty systems being operational or raw materials being used.

With the help of data analysis, interactive chat bots, and machine learning, property builders, developers, and buyers have loads of surprises in store.

1. Interactive bots

Bots when used for real estate sector can help in achieving a holistic 360* view of the entire architecture. Some of the leading real-estate companies have interactive and communicational bots who can help give a 360-degree view of a particular property. Potential clients can have human interaction with these bots, ask questions, and streamline their search according to the suggestions.

2. Effective data analysis

With Ai enabled bots on the go, the company will record the right amount of information about a building along with the scope for improvement. This in turn shall prove to be an excellent move in reducing tenant costs and ensuring optimal comfort for them.

3. Optimum security

Proper secured living is the key to a happy life. Every individual wants to stay secured & protected in their home and the security aspect of a building often proves to be a parameter for its sale-ability. With AI-enabled security systems, automated voice and facial recognition become quite easier.

4. Making recommendations

Whenever a new property buyer or a visitor would visit your site, you will have to provide the right information or suggestions that are useful to him. With AI-powered site management systems, you can identify the information that is useful to them and make valuable recommendations.

AI can influence purchase decisions and help a real estate establishment earn huge ROIs.

AI chatbot revolutionizing the world digitally

With the technology evolving round and changing the entire scenario it has now become easy for masses to embrace IT like never before. Well to say what’s the best tech has to offer is no longer a mystery, but a pandora’s box – you never know what’s in store next and, also becomes a tad difficult for common people to comprehend. In spite of knowing the limitations, one has to be adaptable & flexible enough to move a higher notch above the rest to like & understand the technology. Talking of this we have seen the rise of the tech from introducing the most basics tech to the most complex ones and, still soaring high knowing where it will land.

Referring to the most simple to complex tech that we know these days is the birth of chatbots thanks to Artificial Intelligence services and with the improvements in the machine learning and natural language processing have made AI chatbot an important feature in messaging app. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere, anytime – and pat comes the reply!

In today’s context, chatbots are fun to be with and can help customers achieve what they want. Today, use of chatbots are seen as easy and fun ways to help customers achieve an outcome. You’ll encounter them on web sites, social media and even on your smartphone. Most of the people taking advantage of AI chat bot for entertainment sectors. Say hello to Siri, Allo and Alexa, to name a few!! Referring to various insights, as we all know, bots can be used anywhere – either internally in the organization as well as being used as a:

  • HR Bot
  • Help Desk Bot
  • Feedback bot
  • Employee life cycle bot
  • Recruitment bot
  • Appointment bot
  • Sales bot to name a few…

The most important bot that has been gaining momentum and, is steadily on the rise is the Feedback Bot / Customer Service Bot. In most instances generally, users either mail or call the customer care team with certain queries pertaining to some features of the site, placing an order or asking for their status updates. Looking at the time spent here and there, and then waiting for it becomes a nuisance after some time, leading to chaos.

How Chatbots can enhance the customer service / feedback process

In marketing, the belief that chatbots and AI are the new things going to change marketing field. Many marketers believe artificial intelligence chatbot is revolutionizing business by providing better customer service, keeping customers engaged after sales, and adding personality to a company’s brand.

Just imagine what if you had the entire info at one go. With the help of a Chat bot to talk to your customers, which has all the basic FAQs and any additional information that might be needed into your chatbots. So when the customer keys in the query, it answers the customer much similar fashion as a customer service personnel would have responded. This makes the work easy for the customer and saves the time and effort of your customer care team. The rise of chatbots has improved the entire communication channel between businesses and brands. While customers leverage self-help, businesses can build stronger relationships and increase sales.

Quick customer response

At times, there are several customers, who try and connect at the same time. So, it becomes all the more necessary to have a big team to handle the queries. If you have a chatbot interface, then instead of waiting for a long time in the queue, the customer’s questions can be answered immediately. Whenever there is a real need to redirect someone to a customer service personnel, the chatbot could then relay the conversation or handle the situation if it calls for a straightforward solution.

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Collect and analyze customer information

Chat bot AI can quickly gather the info and then process all required customer related information.
The collected user information, as well as the purchase history, could immediately be linked and analysed to interact with the customer and suggest suitable recommendations. This can channelize the sales & get the business going.

Being available 24/7 for customers

Every business gives equal importance to the customers, by being continuous available. But, with chatbots on the go, you can be rest assured about a 24/7 service and that too handling on a mass scale.

Do you think you need chatbot AI services? Contact CAWI™ is the best AI chatbot development company to get best chatbot services, please feel free to reach us at info@cawi.ai

Tea & Tech Session – on AI & ML

It’s always good to take initiatives for any organization to grow. Not only to witness growth, but also rise & be abreast of the prevailing current tech trends. Keeping the same belief, Mobinius was glad to host the 1st ever Tech MeetUp, in association with Nasscom on 16th Feb, at our office. The discussion was focused on – “What a tech CEO needs to know about AI & ML being the most sorted dominant technologies.” It was in sync with the current technology fever of AI & ML gripping the entire IT industry by its flow!

tea and tech

This meet up saw the presence of CEO’s from various organizations, well versed with the Artificial Intelligence & Machine Learning technology. The session started with a brief introduction of the distinguished members, post which the session began by a presentation on – Distinguishing AI & ML – simplifying the tech by Mr Harsha Jagadish, Tech Lead, Mobinius. He spoke about in length on what exactly is Artificial Intelligence and how is it different from Machine Learning. Also, he shed some light on what is ML and how can it be implemented by organizations at large, how it can be effectively used in various industries and verticals, along with citing the benefits of using the same. The session then continued with some discussion on this topic, with most of the speakers coming in cohesion and understanding that what they felt was AI, is actually ML!

Seriously, it was indeed an eye opening session for most of the people as the debate was still on whether has Machine Learning already made an impact or has it reached the stage for already being much higher and advanced than human intelligence! A fact that we all know and vouch for is that in the era of Elon Musk & Stephen Hawking debating about how AI / ML will become a threat for mankind at large, has already sparked the debate which continued in the session. Taking the same ahead, we also spoke on how ML can be a sigh of relief, when it comes to working on huge mammoth data and doing the needful.
Mr Abhijit Kumar Choudhary, CEO, Azureiken Technologies – shared information on what AI is and how companies are monetizing from these technology, AI being the catalyst to be a technology changer and what it has to offer to the tech industry etc..

Post this, the session had demo on respective chatbots – one presented by Mr Abhijit & obviously on CAWI™ – Conversations Automated With Intelligence. Both bots equally shared the limelight and also feedback on the same, covered the remaining part of the forum. Members from Nasscom, SEM Council and other members were equally satisfied with the discussion and also decided to continue with another session on this, since the time was a constraint.

In a nutshell, the entire tech meet was a fruitful one and also we look forward for creating more value driven synergies in the near future!