One of the renowned name in the field of health care industry i.e. hospitals, wanted to focus more on delivering an enhanced customer experience which was probably missing to complete this 360 patient experience. About: Knowing the fact that technology changes every miniscule second, we as tech evangelists or techies, always have to be on […]
One of the renowned brand in aviation, was looking for customer excellence and also enhancing their technology with the help of bots – AI enabled chatbots. About: With the rapid advancements and changes in technology, we are going digital. Digital Transformation technologies are considered to be one of the most game changer technologies to have […]
As more millennials and Gen Z employees enter the workplace, the pressure on the service desk to perform is higher than ever. Over 25% of millennials expect to get a response within the first 10 minutes of contacting a helpdesk, according to Desk.com. This generation of employees is used to getting its information on its […]
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