Chatbots can be built by own from scratch if you have the time and skills to development. otherwise, it is better to built on existing messaging platforms such as WhatsApp, Facebook Messenger, Skype, Snapchat and so on by using a third-party chatbot builder.
It is better to recommends using a popular messaging platform rather than using new app because that users will have to download separately. For downloading also need to do marketing and promoting. One more advantage of using existing messaging platform is easier to build a chatbot. Secondly, people are more likely to use your chatbot if it’s on a platform they are familiar with it and they like and use.
Facebook Messenger is a famous and very helpful publishing platform because it features a plugin that lets businesses integrate their Messenger bot directly into their website.
As for the third-party chatbot online developer, there are many things that integrate with the popular chatbot publishing platforms, such as mentioned above.
Steps to be taken for how to make a chatbot in existing platform like Facebook messenger:
Connect your Facebook account to the Chat fuel chatbot builder
This step is too simple. Ensure you’re signed into Facebook and you will associate with Chat fuel in. At that point essentially click the “get started for free” button on the Chat fuel landing page. It will raise a Facebook association page that enables you to offer permission to Chat fuel to see your Facebook data. You have to approve it, and you’ll at that point be reclaimed into the Chat fuel chatbot developer, here you can select which Facebook page you need to connect with.
Connect to your Facebook business page
Since chatbots are used for business and not to people, you need an business Facebook page that you use to attach your Chatbot to. On the off chance that you don’t as of now have a Facebook page for the business you will do promoting for, you ought to make one. When you have a Facebook page, then select it and you’re on your own way.
Walk through the in-app tutorial
Since you’ve associated your page, you’ll be taken into the processing of build a chatbot. Chat fuel has point by point instructional exercise you can pursue, only if you want that information.
It gives you a good review of the chatbot segments and how to begin with their UI. I do suggest you taking a few minutes to navigate their instructional exercise, as the that information will help you on your way.
Create your welcome message and default answer
After the short instructional exercise, the next stage is to make your welcome message. The primary connection your chatbot guests will have is with this message, so make it great. It ought to be a short and quick sentence that presents the chatbot and after that asks them, “How can I help?”
Make a point to likewise make a default message — something that is appeared in the event that the client types in a message which you don’t have AI chatbot identification set up for. It should state something along the lines of, “I don’t know what you’re inquiring.
Set up your conversation navigation
In this step, you are going to build your own conversation navigation, i.e., the methods for a person to work with your chatbot. In chatbot development, we are attempting to enable our audience to get their answers to questions. The audience might ask plenty of questions so developer should think and program the chatbot to answer for those questions.
To make perfect conversation navigation, you should include another “block” for every one of these inquiries. It’s extremely simple; simply click “add block,” and after that type in a title for the block. Don’t worry about the content added in the block, Simply make the block and title them.
Link the blocks to the main navigation
Return to your main welcome message and snap the “add button” choice on the message block. Give a button name at the first field — “what you want the user to see”. At that point, in the following segment, select “block,” and after that you can choose the block, you’d like it to take the client to.
There are two options you can link to the block i.e.,
- URL: Add the URL of your business website, that will take your chatbot users to your website then there will be a chance to get lead, if they are impressed by your website.
- Phone call: Enter your business phone number and then users will click on the button will launch the phone’s dialer.
Add in chatbot dialog
In this you can add a descriptive content which you want to show to your users i.e., when someone ask a specific question. Snap on the block on the left, and it will open the unfilled block. Here, select a block kind from the following choices:
- Text card
- Quick reply
- Go to Block
- To Sequence
- Plus sign (+)
Create your artificial intelligence
After completing the making of content blocks, tap on the “Set up AI” connect in the left-side route. Here you get the opportunity to conceptualize every one of the inquiries that may be question of your chatbot and set up answers. The appropriate responses can either be new content you enter in this stage, or you can guide them to one of the blocks of substance you’ve recently set up.
Then finally you can launch the chatbot Promote” page in the left-hand navigation menu, and then copy the URL at the top of the page. Share that URL on everywhere you want.
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