Digital Transformation in Healthcare

Healthcare in digital transformation

 

Healthcare has acquired an all new meaning in this age of digital transformation. Digitization has helped those sectors that have large volumes of data to be handled. So practically every industry benefits from digitization. The digital healthcare modules make modern day medicine and patient care more convenient and efficient.

When the right level of technology is incorporated in healthcare, it helps in gathering the data in one place, making the data accessible anytime and anywhere and in making it easy for hospitals and healthcare institutions to improve the overall quality of healthcare provided. There could be various modules integrated in a digital healthcare system to cater to the needs of the hospital and administration, the doctors and the patients.

Management Dashboard

As with most other centralized modules, a management dashboard is required for every healthcare module. When there is a large volume of data interpreting it is one thing that gets complex. Management dashboard is what makes it easy to obtain a clearer picture of the gathered data quickly. There are graphs and charts that adds simplicity to data interpretation. The management team might not always have the time to get into the details to look for important information from the collected data. The dashboard gives a quick glimpse into the data by observing and displaying patterns that are relevant. This makes it easy to understand the statistics.

There are various details that could be incorporated in the dashboard. And based on the user logging into the module there could be a personalized dashboard displayed. For example, the type of information that a doctor requires might not always be the same as the type of information that a patient requires. Real time data collected would then be updated live. The dashboard could also be designed to be viewed easily on multiple devices. And all these features come with the added benefit that integrating the system with the existing system would be very simple. This would avoid downtime’s caused during transitions periods when process changes occur.

Feedback system

As the name indicates feedback system is one that gathers inputs from the users and this data is then used to improve the existing system. In the digital healthcare systems feedback system consists of real time data from the patients. Patients would feel better when their opinion is respected and service quality is improved. And for the hospitals and healthcare institutions, real time feedback would help improve the processes.

Be it for the normal in-patient and out-patient services or for corporate healthcare programs the credibility of the hospital would be determined by the timeliness and overall quality of the services. Feedback rating systems make it easier to collect information about the facilities in the healthcare center as well as the doctor patient relationships. Patient feedback can also be integrated along with post-surgery follow ups. Hospitals can then know about the effectiveness of the treatment plans being recommended and the timeliness of the diagnosis provided. Besides the medical aspects there are other aspects of the hospitals that should be periodically reviewed including the patient queue management, service desk, customer assistance, pharmaceutical services and others. Patients’ opinions about these services would help the hospitals identify problem areas and then work on them.

Chatbots

Chatbots in healthcare give an all new dimension to the typical healthcare services. Internally these are just pieces of codes written to interact with the user and provide real time responses in a natural sounding language.

  • For the patients, these bots could be used in conveniently booking appointments as well as to answer few basic questions. If patients require financial assistance or if there are queries about insurance claims chatbots could easily answer all such questions.
  • For the doctors chatbots can help by easily delivering patient information before scheduled visits.
  • For the administration teams scheduling the appointments based on the availability of the doctors can also be made simpler with chatbots.
  • Chatbots are also handy in providing quick information about the inventory status. This helps medical and non-medical staff plan the purchase of equipment, medicine and more.

For the general management of the hospital there could be management bots. The difference in integrating a chatbot is that all the information that is available in the database can be easily accessed with few quick questions. The answers are instantly provided by the relevant chatbots which also come with straightforward user interfaces.