The Indian banking industry has evolved and, gone are the days when one used to stand in the queue for hours (or taking a half day leave at work) to get their bank work done. Today, all of it is done through a tap on their phone, thanks to chatbots in banking technology! Kotak Mahindra Bank (Kotak) recently launched Keya – India’s first AI-powered voicebot in the banking sector. Integrated with Kotak’s phone-banking helpline, it will augment the traditional interactive voice response (IVR) system
Also adding to it, many established global brand such as Sweden Bank, Bank of America, Capital One, SEB and Wells Fargo are now using AI enabled banking or fintech chatbots.
Being on toes 24*7 always has been of a good benefit to everyone across. Especially when it comes to banking, banking chatbot most of the bank employees have to hear repetitive questions from the customers. It becomes very important to have questions which are more relevant with answers which oozes out time and speeds up productivity, giving subtle answers and, access customer information and knowledge bases, allowing them to deliver 24/7, contextual support for rapid problem resolution.
With CAWI.AI as fintech chatbots on the go, our chatbots in banking will help you with keeping your finances under track and, help you suggest some changes in your portfolio based on your requirements and also help you track portfolio performance for a better, sound investment too for the time ahead. The same bot can also play the crucial role of wealth advisor by helping customer understand their spending habits and, give them one-on-one personal advice.
It’s very crucial for chatbots in banking to stay ahead and, also offer its services and products to customers at the right time, with the right offering. Bots are the best way to keep customers informed with automated messages, mails, text messages, and also promote highly targeted products and, increase the conversion rates. Also provide them with the latest updates as well.
Conversational banking bots become important when it comes to giving a feedback. After getting the feedback of the customer or client, one can even keep the records for making it more personal and customized as per their needs. That would help in understanding the easiest way to review the data as well. They can then plan making the operations streamline and more focused by gathering insights from various locations and, retain them as a data to increase productivity by increasing employee communication, helping the top brass to devise new strategies as well.
CAWI.AI chatbot framework helps you in getting new customers also, including the people who have not only visited your website, but also the ones who are already in the user list and can get some information pertaining to the re-registration, authentication and, the entire account registration process.
Locating an ATM, making payments, checking balances, immediate amount info, transferring money or lending, performing some equity or mutual fund transactions etc is allowed too.
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Topic: Banking
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