Customer call Management – complaints & queries
Handling the queries, addressing the grievances, resolving tickets, escalations when unresolved / un-attended, managing alerts to be up-to-date on important priority cases.
Bots for internal use
Ticket Details / reports
Knowing the ticket assignment details, reasons it went unattended, keeping a track of the entire ticket history, details on the same attending it, registration, user id, login etc.,CAWI helps you in getting the right info at your fingertips.