What are roles can play by chatbot in Hotel industry?

Hotel chatbots are the advanced proportional to an attendant, and perhaps the most recent innovation being utilized to improve experiences. Visitors can check, check out, reserve a spot, and even request neighborhood restaurant suggestions. Also, it’s not simply hotels that profit by the comfort factor: Business Insider gauges that over 80% of organizations are relied upon to have chatbot automation executed by 2020.

 

Role of chatbot in customer service for Hotels

Immediate response

In the period of moment news and data, we’ve all become used to getting the information we need right away. Truth be told, Hubspot reports 57% of shoppers are keen on chatbots for their instantaneous. Which is the reason hotels over the business are utilizing chatbots to improve client relations by reacting continuously to messages in all channels — to attract. It’s an effective method overcome the resource limitations that keep you from answering every inquiry and remain on top position.

 

Messaging Apps

On the off chance that your hotel utilizes a chatbot to react to messages via web-based networking media envoys or applications, for example, WhatsApp, your potential visitors get answers inside seconds. When a potential client is attempting to settle on a choice on whether to book your hotel. All things considered, if you were confusing between two hotels, wouldn’t you book the one that reacted to you first?

You can develop a chatbot for your own social media channel by contacting the best chatbot development company, but you should make sure about which channel is best for your needs.

 

Text Messages through SMS messaging

Building content-based help benefits through SMS informing gives you an almost general answer for correspondence, supplanting the conventional call focus with an increasingly immediate and advantageous methods for responding to questions. Furthermore, as a channel, instant messages have a 98% open rate — that is hard to beat!

 

Create a better booking system

Hotel chatbots can possibly offer an unquestionably more customized understanding than booking sites. As opposed to tapping on a screen, these chatbots recreate the more regular experience of conversing with a trip specialist. The procedure begins by having a client message their stay dates and goal. The bot at that point does the hard work of discovering alternatives and proposes the best ones directly in the informing application.

Like that you can get more benefits from chatbot, if you are interest to get chatbots for your business reach CAWI, is the leading chatbot development company. Mail us to info@cawi.ai

Tips to train a chatbot to non-technical people

Today most of the business uses so many communication channels to communicate with their customers, chatbot is one of the most popular channels. Businessperson can treat chatbot as a brand representative, it forms the first impression about your company, so you need to build a chatbot as smart as possible for this purpose it is very necessary to find the best chatbot development companies and work on it.

Testing and training of the chatbot must make sure is an ongoing process and it doesn’t end after launching. This service should give after selling your products then only it is possible to gain customers’ trust.

 

Here are the important tips on how to train a chatbot that helps you to escape from common traps:

Concentrate on your target persona:

While chatbot development process, it is necessary to understand target persona even in training stage and you need to know about your audience to build a relevant bot flow.

If you are still not concentrate on target audience persona, here is the best article that help you do that.

You need to collect and analyse target audience data you already have like their age, gender, location, job titles, industries on working, income, hobbies and interest, if you are not able to collect all data on survey means you do surveys or customer interview to gather those information.

 

Categorise customer requests:

After gathering chatbot audience information, it is next step to get the main customer attention.

To do so, make a list of categories, in these categories mention different customer request at same topic. For example, you start with the popular request on customer service and you notice that the most of the interactions or requests on delivery date. You can make a group of requests like “when will I get my product?”, “Let me know the delivery date?”, “when I will receive my order” etc. into one category like “Delivery info.”

 

Create a dataset to train a chatbot:

When you created categories based on requests, you need to mention as many ways of saying/request as possible. The more different ways of sayings you collect, the more data you should train a chatbot and prepare to get more natural way of interaction.

There are two ways to train a chatbot according to availability of dataset,

  • Train with the available data: Find previous interactions with your customers from call logs, scripts, email chain, analyse FAQ and check in official email to find repetitive requests then create a dataset to train the chatbot.
  • Train with the pre-made dataset: these ready to use datasets are useful when you need to train your chatbot Natural Language Processing fast. This dataset have already made questions and answers and help you get the basic information.

 

The final step is to test your chatbot, the best way to test is have a conversation with it and put attention on the below things: Bots Flow

  • User Experience (UX)
  • Speed of response
  • Accuracy of chatbot
  • Is it engaging to talk to a bot?

Keep all the above points when developing and train the chatbot. One thing is you should keep update your chatbot after launching also then only customers will stay long time.

How chatbot takes travel industry to the next level?

Chatbot is one exceptional advancement in which Artificial Intelligence (AI) is touching several ways of business. Artificial intelligence has made some amazing progress in perceiving the content of customer’s requests and questions. Chatbots are computer programs that communicate with users through text messages, using artificial intelligence. Chatbots have made a wise impact on the entire travel ecosystem causing a major digital disruption. Chatbots allows automating and answering calls which require answering repetitive information.

Benefits of Chatbot Development in The Travel Industry

Creating Better Travel Experience

Whether it is a business trip or leisure trip, it takes exact planning to conduct a tour. Weather forecast, foreign exchange, a checklist of dos and don’ts or getting updates about public transit, there are many matters which could make traveling overwhelming. Chatbots can help travellers, especially novice travellers stay organized. Chatbots can also provide timely information or warning to travellers of delays and travel advisory.

 

Extending Team Size

Riding on the new generation of mobility and increased Internet connectivity, Chatbots have become popular across the globe due to easy integration across products and portals, the accuracy of the information and instant responses. Chatbots can interact with humans at the speed of light allowing the staff to foresee a service-related problem, optimize the guest experience.

 

Quick Access to Data for Personalized Service

Gathering valuable data of customers is one of the most effective ways in which Chatbots are revolutionizing the complete travel industry. All the Chatbots are flawlessly integrated to interact with the travellers throughout their journey. As all interactions with customers are analysed and recorded it lets travel agencies to create experiences for regular travellers and offer highly contextual and personalized services. Chatbots create many opportunities for the travel industry by improving customer experience with personalized service.

 

24*7 Availability

Natural language processing (NLP) enables Chatbots to understand unclear queries, which act as trigger words from the query and use them to carry out a customer’s search. This emphasizes the idea of the Chatbot of an assistant who can help, handle any service request, or answer any questions and who can potentially give the customers exactly what they want. Chatbots offers a highly specific customer and contextual service to remediate travellers’ experiences through all stages such as pre-arrival to experience after the trip is completed. Whether it is providing so many options to book holidays, sending out automated reminders about the booking date to travellers, receiving a suggestion from the chatbots about nearby locations and sightseeing places to interacting with the guest post-trip.

Chatbots can easily resolve all the queries. This will enable human employees to focus more on resolving complex customer issues and performing critical tasks that requires human intervention.

 

About Author
CAWi is the one of the leading chatbot developing company, provides services for all industries like healthcare, banking, telecom and more. Drop a mail for contact us to info@cawi.ai

Role of Chatbots in Logistics Companies

Chatbot is a man made conversational brain power uses AI programming to communicate with users in user friendly languages by means of voice or text. Many organisations and industries are taking use of this technology in many fields to save man power, money and time as well. Chatbots are very simple to use, appears natural and can be accessible continuously. It is
important to reach expertise of Chatbot development company to gain competitive benefits.

 

Business coordination is very important in every business especially in logistic and transportation companies. Chatbots are bringing new changes in logistic industry:
● Efficiency of the warehouse will increase and managing the picking methodology, it will
taking care of immedient and crucial things to transport fast.
● Helps to extend the capacity through GPS advancement.
● IoT sensors make sures that temperature, vibration, load weight, and machine
execution over their entire task force.
● Chatbot offer the best method for improving security and reduces the last-mile
transport cost in self-driving vehicles and robot movements.
● Customer support like booking, shipment process and any transport related queries.
● Maintain the supply chain task like warehousing, line the board, route.

 

A chatbot is a software main aim to update several tasks with advance technology, those tasks are related to logistics such as booking tickets, cargo tracking, finding rates, etc. With the help of Artificial Intelligence, Chatbots are capable of doing conversation like a human. One of the innovative applications of bots would be for the transportation and logistics industry. Entire
supply chain cycle would be complete transparency and improved visibility with the help of chatbots in this industry like manage booking and picking up requests to track the shipments and automate quotes for delays if any. Chatbots can help to overcome many challenges the of keeping its customers well informed about the shipment.

 

 

Advantages in logistic industries:

● Improve Work and Productivity in Real-Time
● Enhance Customer Experience & Sales Productivity
● Automate Repetitive Tasks without any delay
● Streamline Workflow Between Users
● Boost Efficiencies of services

 

Increasing competition in market and customer demands on services and increasing competition leads to change in the logistics industry in their focus to build a chatbot this can manage customer queries 24*7 without any delay.
To get this advantages in your industry, please reach CAWI is the most trusted chatbot online development company. Reach our website www.cawi.ai or mail us info@cawi.ai

Why AI chatbot important in Banking industry?

Now all the industries are racing towards artificial intelligence to update their business according to the trends. Increasing chatbot online usage in the banking and finance sector is the new wave of adopting new technologies. Adopting chatbots in banking sector is improving the customer experience and helping to reach customer expectations.

To give response to the repetitive customers queries is really headache work, chatbot has that potential to give quick response to the customers’ queries and also it can give response the queries which are not set in a program by adopting artificial intelligence technology, this type of chatbot is called as AI chatbot.

 

 

Banking chatbot different use cases

Personal Banking Services

Standing in long queue and filling out paper work is really taking too much time for customers as well as employees but through digital system all these issues are solved. Now customers can check their bank balance and can take account statement in easy steps using a simple interference through chatbot development. A unique identifier provides authorized and access account data and other account related activities. Online transaction between the inter-bank or third party by following certain authentication methods can save customers time and workload to bankers.

 

Improves the Customer Support

Providing personalized customer support is the backbone of every business, without providing proper customer support no organizations can do competition in with their competitors in the market. In banking and finance sectors it is necessary to provide 24×7 customer support but it may not reach that level without customer service bot. Chatbots will help with giving response to the customers inquiries, choices to update customer KYC,
provides complete information on new scheme and services. They guarantee that the client’s questions are illuminated in the most limited time frame and never let clients feel that they are interfacing with a machine.

 

Provides Personalized Marketing

Banking industry providing so many services to their customers but all customers are not having interest on every service. Chatbot can provide more information on particular service to the customers based on their interest by referring their profile data. Targeted services are brought to the customers at the right time through the help of chatbot which can increase conversion rate effectively.

 

Improves Employee Self-Service

Employee should contact human resource official personally to get information or for any of their work. Through HRMS app an employee can request to update their profile information or can access personal
records, apply leave through app and can get pay slips without much human interaction.

Employees can chat through the bot and get the required information so that they can save their work hour and use that time on work to get more productivity. Chatbot is help in every industry to get interactive way of business between customers and business person. If you are looking for this service, please reach CAWI is the best chatbot development company in Bangalore.

In which areas HR bot is supporting the HR managers?

The evolution of HR to turn into an equivalent stake business switch is at present in progress. Each organization should give more value to their employees because they are the most valuable asset to the company, and they have begun searching internally and this has put the job of HR in the spotlight. Presently, it is important to implement and follow some effective and engaging strategies in HR policies to guarantee that associations have enough prepared their employees for when the future of work comes impacting. Let us look at how HR chatbot supporting this journey by making primary functions of HR:

 HR chatbot

FAQS and Coaching

Employees were frequently gone through the long cycle of tedious instructional courses and training systems. A chatbot that is commonly made accessible 24×7 enables representatives to get prepared in a coordinated mode and nonstop, adding adaptability to their work life. By expending these conversational preparing modules, like FAQs, normal questionnaires and tests. For example, to determine questions and update learning in the IT space, IT helpdesk bot gives access to the information to representatives over the association. Preparing bots likewise deal with authoritative viewpoints like sending updates and fixing mentor arrangements.

 

Employee Engagement

Employee engagement is nothing but understanding the employee and making them feel great in their working environment. To accomplish extraordinary employee experience can’t be only the senior management’s activity, commitment occurs from all over. This turns out to be genuine just when each worker is enabled to make a move — through an advanced self-service condition. This forces a commitment instrument to be able to speak with each employee and work towards structure a network. A multi-purpose employee engagement bot takes a shot at assessing peers, make loyalty programs and get the employee to connect through a discussion, selective for slack.

 

Brand recognition

Building a business brand is the establishment of good enrollment. AI chatbot converse with networks of potential competitors on various stages, as the company itself, to find the talent. This does not sound like company bots but rather really, carry out their responsibility. They are found on famous social media networks like Facebook, Slack, by means of Mobile and others.

They additionally build the company brand recognition. Chatbot development helps to collect information from different frameworks like intranets, CRM applications like Salesforce and LOB application and go about as a solitary purpose of contact.

 

Recruitment Process

From the competitor web search engine to applicant tracking systems (ATS), like that many tasks require automation. While utilizing ATS, the process of parsing played a major role in collecting data. With Chatbots, competitor data is accumulated crosswise over various channels over a discussion with the candidate. Even candidates also can ask the chatbot about inquiries relating to a set of working responsibilities, organization culture, and meeting/interview process.

Like this HR managers can get so many benefits from chatbot development company i.e., CAWI is one of the best customer support chatbot development companies in Bangalore.

Do visit us at www.cawi.ai for information on how can CAWI™.AI can help you with your businesses.

How can chat bots help in the telecom industry

AI has paved ways for the telecom industry too, and it seems that most of the telecom operators these days are harnessing the power of Machine Learning (ML) and Artificial Intelligence (AI) to increase their network’s sturdiness, improving the customer satisfaction rate, optimize various business processes to earn better revenue and much more. They are now trying to implement the AI, ML, and the Internet of Things (IoT) to improve customer services apart from the entire digital transformation which we speak of!

Realizing that this time it’s gonna be different technological evolution thanks to AI & ML, it is also true that with the radio and television industry booming up and going digital it also is good news about the telecom industry getting connected altogether at a different level and this transformation is possible thanks to chatbots.

chatbots in telecom

Improving Customer Service through Chatbots
Knowing that chat bots are in the current trends now and are widely accepted across the organizations at large, it becomes important for the industry to reach out to a wide audience across and, also get an edge over the competitors which will be an added advantage. Since this concept of  customer support chatbot in telecom is new and, improving customer support is one of the most important use in today’s context. Customers want to get access over any information which is relevant to them at the earliest. When a customer is interacting with a telco chatbot, it feels just like texting a friend. The only difference is that on the other end, there is a friendly chatbot ready to resolve various customer queries.

Improving your business
Customers these days can access all sort of information right form knowing what the company does, offerings, service areas etc., to getting the entire info together at one go. Customers can directly seek help from the bot and, ask their query. It definitely is a better solution than the customers surfing through the website for an hour only to feel frustrated afterward due to getting nowhere near the information.

Automizing customer support
Implementation of chatbots in automizing the customer support can free the resources or tasks banks handling responsibilities such as handling billing, processing of payments and helping out customers in addressing any differences in their chosen plan. Also the same can be utilized for simplifying the query clarification which is handled by representatives so that the SLA’s can be met with the users which will help analyze the overall consumption of network and error rates.

Improving the IVR interactions form a customer point of view
Customers when have to go through multiple IVR processes have to wait for longer period of time and, also that can cause a lot of problems when it comes to their queries not being resolved. The integration of the IVR system with chat bots can humanize the entire experience for customers. Customers can simply interact with the IVR and seek reprisal of their query instead of having to navigate through DTMF rules or menus.

Optimizing Field Operations
Customer needs can sometimes be a little juggling and it can become extremely challenging for the customer support team to keep track of technician schedules according to customer demands. Find out how chat bots can transform your telecommunications opportunity, do visit www.cawi.ai and, do drop in your queries.

Which are the industries getting benefits from Chatbot development?

Machines are currently changing things that were done with people before. For example, imagining the robots leading complex human medical procedures. There are many different examples that are also there. How about we view a portion of the strategies sees through the control of robots over people. When we talk about robots, it will be not good about not discussing AI chatbots. They are driving the best approach to disturb each industry and business area. It is important to mention that chatbots are providing complete information on the analysis of key metrics including sales, customer engagement, traffic and much more.

Most organizations have consulted chatbot development company to adopt chatbot for website to get some effective results. You may have known about chatbots conveying customer support 24/7 on service websites. This chatbot benefits will not get the end, because it is used in various industries as mentioned below:

benefits of chat bot development

Restaurants and Hotels

Chatbots are changing the way of business and how they providing customer support. This chatbot services will be available 24/7 for 365 days. Accommodation and travel industry can coordinate to build a chatbot an appropriate visitor profiling. It would assist them with serving customers better by providing altered services and offers, bringing about visitor dependability and satisfaction.

AI chatbots have the capacity to remain associated with visitors’ appropriate from the registration. Regardless, what questions they have at the top of the priority list, chatbots can give answers in a few seconds bringing existing visitors and user fulfillment.

Customizing the room as per visitor needs should be possible through chatbots. By basically responding to a few inquiries, visitors can book the room as per their wish during the registration. So also, if the visitor needs to book a ride, request sustenance, can get service at room chatbots are there to serve easily.

Financial Services and Banking sector

With regards to banking, the majority of the customers are not ready to do converse with the customer representative. Particularly with regards to getting some information about investment, credit cards, loans, and account information, but most of the customers will visit the bank’s website.

In any case, chatbots can help in having a major effect. Just by welcome the visitor on the site with a “welcome” and asking what they have to know. Regardless of whether the guest needs to get some information about better home loan plans or anything, chat bot can manage them to tap the connection or send a content-based answer.

There are various potential outcomes with regards to the sending of chat bots in banking and financial organizations. For example, if an individual needs to change its present account to savings account, chat bot can manage them through the technique to pursue.

News and Media

A portion of the news and media organizations have effectively understood the including of news centered chat bots for social media channels.

This chat bots in news and media will get bright it enables the client to peruse the point that they cherish. The information is gathered through a history of users enabling them to view content that is relevant to their search history.

Fashion industry

Chatbots are clearing its approach to improving user experience and business. The Fashion business is no special case as renowned brands like Tommy Hilfiger and Victoria’s Secret have effectively understood the significance of chatbot in improving client benefits and expanding deals.

The bot shows all collections of fashion collections are at the store. With various inquiries posed, the client can pick the alternative as per their own needs.

For example, in the event that they like to go for with or without formal wear, what value range suits their spending limit, what hues do they like and considerably more. Clients can have shopping knowledge as though they are in a blocks and mortar shop with a business delegate prepared to support them.

Chatbots are now ruling every industry. Along these lines, before enlisting the chatbot development companies, you have to get clear idea about your business and its improvement it would provide you positive ROI.

Do visit us at www.cawi.ai for information on how can CAWI™.AI can help you with your businesses.

Role of chatbot development company in business development

Chatbot development is reaching the high search volume by users because of that there are many chatbot companies that have come to field. From enterprises to small new businesses, everyone needs to make a chatbot messenger that would improve their customer services, we can reduce manual interference and take the whole business through chatbots.

Be that as it may, where does one begin with chatbot development? AI and machine learning are trend technologies playing a major role in build a chatbot. Research going around this from long ago, it is just in the ongoing years that computing processing force and data volumes have reached a high level where practice use cases for chatbot online development have become possible.

That makes finding the best chatbot development companies a big challenge. There are very few true bot development companies that can reach the customers’ expectations.

Chatbot Development Company
CAWI.AI Chatbot Development services

Here are some of the benefits of a chatbot

1. Improve Customer Service

Chatbots, in contrast to people, are customized to pursue a few rules. Even when customers act impolite and use foul language, chatbots will still treat them politely. This ensures that you are guaranteed a high level of customer satisfaction for your website visitors. These chatbots can quickly respond to customer requests at any time because they are available 24/7. Another important feature of a chatbot that improves customer service is that it is proactive. Proactive customer interaction means you are able to start a conversation. This way you can get in touch with customers and address any issues before they get in touch with you.

 

2. Enhances User Engagement

Coordinating a chatbot with your business website improves user engagement. Improving user engagement is very much necessary for business websites as it helps retain customers. A well-structured chatbot keeps up clients on your site by furnishing them with applicable data about your products and services. A chatbot also offers exciting information, spontaneously, to help users make informed decisions.

 

3. Enhanced Lead Generation

One of the important aspects of a good website is to generate leads. You can incorporate a chatbot on your website to enable to help you to produce leads. In order to generate leads, first, you are required to understand the needs of your prospective customers and give them a lasting solution to their needs. A chatbot additionally enables you to follow up on all guests from the time they visit your site to the time they make a buy. During this time, it furnishes customers with data and answers all inquiries in regards to your business.

 

4. It Targets a Wider Audience

Nowadays Almost all social media messaging platforms have incorporated this chatbot. These platforms appreciate extensive user-base support. In this way, incorporating a chatbot to your website architecture implies, getting access to the audiences on all these platforms. Also, if you have a startup or budding company, having a chatbot on your website advertises your business to a larger audience.

 

5. Handling Capacity

If you have many visitors frequenting your website, chances are your employees will most likely be unable to speak with everyone. A chatbot can deal with this with extreme interest by talking with numerous visitors at the same time. For example, if your business does the delivery, you can have a chatbot on your site where your customers can get in touch with you about your products and get immediate solutions. Your customers can order, pay for their orders and track delivery with the help of a chatbot.

 

If you are planning to take chatbot development services for your business contact CAWI™.AI. CAWI™.AI is one of the best chatbot development companies in Bangalore and has the best idea of creating chatbots. Contact us to get the best service on chatbot online and if you have a website for your business, then it will help you on chatbot for websites as well.

Are your customers happy while using the nex – gen Conversational AI

It’s such a clear fact about hearing how and why customer has always been the king. Why is it that customer feedback, even if it’s a 1 star matters a lot, speaks of a great volume in the long run. This proves to be true, especially when an organization focused on being customer driven.

Knowing that a good customer support always dates back to how effectively are the customer solutions are important and, why does a simple feedback matters a lot? The reason being that a good customer support can see the difference between the real happy customers and, the ones who rant a lot too! Well looking at it, how do you ensure that you really have an important tool which will help you in understanding your customer needs, feedback, grievances and, also resolving the same at the earliest.

CAWI™.AI is here to resolve your all your issues at one go, extending and, enhancing your customer support altogether at a different level. Yes, the reason being when we know that a great customer support team is the answer for all these problems. But knowing that one needs to handle a great deal of queries, will a customer support be able to handle all this and more – The answer is NO!! as one cannot truly rely on hundreds of live agents to handle simple or complex queries.

The solution? Conversational AI alias Chatbots.

Bid goodbye to the old age survey forms by using CAWI™.AI. Get your all new chat bot now!



cawi-ai-for-your-customer

Why and how can CAWI™.AI help you

Well it surely seems simple and, it is too!! Yes, having a bot handle all the queries is a task at ease and, also when it comes to having a chat bot handle all the queries at one go is easier! With a chat bot at the touch of a fingertip, one can surely access the problem areas quickly and, also ensure that the concerns are taken care of.

The average response time for the bot to reply is less than 2 seconds and, also bots are faster and quicker in responding. In fact, when we have a look at the entire mechanism or the support, it is way much better and, bigger than the humans handling queries. We say that we are humans are prone to errors or making mistakes as we might have to handle the response in some time. To this extent that at times the time take is way too much and we might tend on to hold on to the info for a longer period of time.

In fact, one school of thought even goes to the extent of mentioning that answering or replying to more than hundreds of users across the platform and, providing accurate information within some seconds, doesn’t seem that viable solution. So for enhancing the conversations, and simplifying the entire process becomes a simpler one, as they are trained to handle complex queries.

Benefits of using CAWI™.AI:

  • Cloud or on premise
  • Robust security controls
  • Seamless upgrades and deployment
  • Enterprise capabilities
  • Voice to Speech recognition
  • Powerful bot analytics
  • NLP and ML
  • Integrated Bot Builder

CAWI™.AI to bring in a fresh change:

Generally, customers don’t like to wait over a long period of call and, also they expect to quickly get over with the solutions too. In this entire process of data mining, looking at the details, the earlier records, and the queries – a chat bot can easily do these tasks in a much better organized way. With the modern customers now, well they are self-conditioned to self-support in most of the areas. And it’s a fact that more than 55% of customers prefer to get their requests resolved over a chat bot.

Why, chose CAWI™.AI:

  • Custom NLP & adaptive learning
  • Data protection and, custom deployed
  • Omnichannel with voice to text
  • Option for manual intervention
  • Audit trail and, user level access
  • Integration with any backend

A chatbot is always best for well-defined use cases and can always hand-off to a human agent for complex situations and escalations. According to a recent report by Gartner, by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human! So here you go, hat bots have now become a most important part of this digital age and, will help you for taking your customer support altogether to a new level!

Do you think you need bots. Then let us help you with this? Our AI experts are here to help you.Schedule a session with us.

For more info, on how CAWI™.AI can be of use to you, please feel free to reach us at info@cawi.ai

What are the topmost reasons for which chat bots are known as the future of customer service

The ability and intelligence of man to recognize the context and the content of the communication is always the core of any communication or conversation which he initiates. The same is now replicated through the help of the machines, thanks to Artificial Intelligence (AI) and machine Learning (ML).

These automated conversations are now at an all-time high as we have been seeing them making impact across every industry and sector. However, their biggest impact has been felt in the segment of customer service, which has completely transformed. Delivering assistance every time and, behaving like proper virtual assistants to improve business performance has been the core focus of AI enabled chat bots.

As we already are in the mid of 2019, let us take a look at the major reasons why chat bots shall be the will definitely be the future for the customer service:

Bots are where the customers are

The modern, open minded and well planned consumer can be seen everywhere. Be it’s the emails, text sms, alerts, notifications, reminders, social media platform chat forums, etc, chat bots are omnipresent to on numerous platforms to offer a great comprehensive interactive experience. Recent example is one of the leading fast food chain which allows the customers to deliver the food through online platforms, be it FaceBook, Twitter etc.

Enabling more personalized Interactivity

The bots are now more improved thanks to the deep penetration of NLP and, it’s improvements in the to make it more human like conversations. These improvements have enabled the technology to have more human like conversations. They can even be personalized according to the organization which uses it as their specific brands.

Handling more queries

Businesses or enterprises at large have more experience towards handling more queries or handling more volumes through human agents also known as chat bots require funds for training and, resource allocation purposes. Through the same, a uniform engagement experience is delivered.

Handling massive enquiries

Chat bots are now increasingly becoming more creative, they are able to take on the a lot of tasks and, perform multi- tasking which will help their enterprise by to enhance the overall efficiency manifold. Chat bots through their algorithm based engagement mechanism is able to offer a personalized engagement experience to a customer, remembering details from past conversations on every platform while handling a massive volume of conversations simultaneously.

Helping to reach out giant number of inquiries

Chat bots are more than important for interacting with the voice base conversations. They are used to getting the benefits by bringing the Moving beyond the type based engagement mechanism of SMS, chat bots can also interact with customers through voice based conversations. Chat bots then can be used to reach out to first generation internet users, bringing the benefit of the internet to them without language acting as a hindrance. Even after enabling chat bots with different languages, one can be rest assured that the number of queries or enquiries generated will be helpful and more at ease. Since these bots are well planned thought of strategic born out of the AI & the IoT generation, this is expected to scale up to higher priced at a value to exceed more than 1billion$ by 2025. Customer service is one such segment which has already showed clear signs of growth post chat bot inclusion. The future promises much more prosperity. Cha tbots clearly, have moved on from being a fun tool for the retail industry to a real solution that guarantees stronger customer relationships.

How can CAWI™.AI help you:

Knowing that technology has always been innovating and, AI seems to be the new trend setter, we @CAWI™.AI have always been positive about embracing technology!

Also, knowing that it’s the era of bots CAWI™.AI is agile, ready –to –deploy bot framework which The CAWI™ Bots platform contains every single component, which is needed to build, train, deploy, & manage AI-rich, chat bots for users to engage in all communication channels.

Benefits of using CAWI™.AI:

  • Multi platform and scalable
  • 3rd party integration
  • Supporting in English language
  • Cloud or on premise
  • Complete intelligent dialogues
  • Robust security controls
  • Seamless upgrades and deployment
  • Enterprise capabilities
  • Voice to Speech recognition
  • Powerful bot analytics
  • NLP and ML
  • Integrated Bot Builder

Our chatbot platform CAWI™ offers enterprise-wide security, while maintaining your access controls and entitlements. With military grade encryption for data in transit and data at rest, along with multi-factor authentication, you can be rest assured about the data being secured, which is fully under your control.

For more info, on how CAWI™.AI can be of use to you, please feel free to reach us at info@cawi.ai

Upcoming trends in bots

A new year has already begun, and with new opportunities and, new change altogether in the field of technology has given a new scope to work together on new technologies too. Last year as predicted by some of the tech gurus across the globe, 2018 was the year of chat bots and chatbot development – and, yes we have seen so many organizations – big or small now gearing up for some new applications this year too. According to Gartner’s forecast, by 2020 organizations will succeed in capturing 85% of customer contact with technology. So there is work to be done! What trends can we expect in 2019 in the field of chatbots and Artificial Intelligence?
Wide range in use of adoption of chatbots

As we all are aware that, the application of bots will become much broader in 2019. With smart tech this that a bot when developed further can, definitely do more and more and, hence will also play an effective role in understanding the questions and the intentions of the customer. In addition, the adoption of chatbots will increase.

Customer service is the biggest jackpot for chatbots
Yes! Indeed, as we are all well aware that customer service has always been one area where bots were able to make a huge impact. It has redefined the entire industry’s standards and parameters and, has been an arear to explore more further as to what more Chatbots can do.

Speaking about the successful developments and, applications chatbots are capable of handling customer contact Service is an area where chatbots are able to make a strong impact. In recent years we have seen successful applications that show that chatbots are capable of handling first customer contact or even full complete cases. According to Gartner, the service domain will continue to dominate in the coming years. In 34% of the cases chatbots will be used in the Customer Engagement domain.

Technology and organizations work hand in hand
In the coming year, technology for developing bots will be handled more by organizations themselves. Within the enterprise big / small, various departments and their employees will be responsible for the bots. Firms have a lot of bots which can function side by side. The technology to develop bots is no longer just for developers, but also for the people who work with the chatbots. In addition to this, large platforms make it more increasingly accessible to implement bot applications themselves.

The role of service changes 360*
Organizations have to deal with many different channels, which are important at different stages within the customer journey. It could be a website, reviews, calls, inquiry, e-mail etc., which are used to ask questions for understanding the firm in a better manner. A firm would want their AI chatbot to offer a proper solution across. But most important part is to understand that the bot has to answer as many questions and situations, if possible. In some cases when the questions become tough or, the bot is unable to answer, the chatbot can be switched to an employee.

Benefits of bot development
Bots are used to having a wide array of services as they refer to themselves. With bot being the one solution to organizations such as:
• Time tested custom bot frameworks
• Features are built for enterprise level automation
• Available on mobile, desktop & web
• Custom NLP & adaptive learning
• CAWI™ when integrated with innumerable platforms can create wonders, in automating & simplifying the entire communication process anywhere anytime
• Can be integrated with any backend

Ultimately, in the future, we are going to ensure that a bot knows what activity should take place, without needing assistance from a service agent.

By using CAWI™. AI– Conversation Automated with Intelligence” our end to end Bot Builder framework can help one build, train, deploy, & manage AI-rich, chat bots for users to engage in all the communication channels. Robust yet flexible, it can be deployed on – premise or in the cloud, designed to with stand the most complex business and IT requirements, without requiring changes to existing systems, policies, or procedures. Our chat bot platform CAWI™ offers enterprise-wide security, while maintaining your access controls and entitlements. With military grade encryption for data in transit and data at rest, along with multi-factor authentication, you can be rest assured about the data being secured, which is fully under your control. We at Mobinius™ are proud of CAWI™ being the only highly scalable Bot framework to create chat bots with confidence, which can definitely boost your organization’s tech – standards!

2019 brings enough trends to get started. Which trends are you already working on?

Why having a feedback bot is important?

Feedback Bot

It is always said that customer is the king which has been always true. Customer / client feedback has always been equally important and, on priority as always. It changes the entire course of action for the organizations and firms across the domains at large.

Looking at the age old tools such as customer surveys and the rest of it, most have them haven’t evolved much and due to which the modifications have been a continuous process. People still dread taking them and are only sharing the same when they need to give a positive/negative or a neutral feedback.

 

Knowing that the current tech comprising of AI & ML have been dominating the technology ecosystem, it is always advisable to make the best use of tech and evolve into something bigger & better. So rather than having or using the age old methods of collating a customer feedback, it’s wiser to shift towards using chatbots for the same.

Feedbacks bot

But why chat bot:

Yeah, that’s the question that has become evident these days. We have a solution for the same as a feedback bot which helps you answer all the questions at one go!

As per the recent studies conducted, automated bots are easier to yield results & are quite effective when it comes to garnering feedback as well. People these days are more comfortable with the results that are instant, rapid & quick. They are now comfortable enough to adapt themselves to a bot which gives a better & a faster result as well!

With the latest technologies in place and platforms, our CAWI™ helps you to align your goals in line with our existing support bot onto feedback as well. Any complaints and issues can be resolved as a part of the feedback flow.

With the recent social media & conversational platforms such as What’s App, FB Messenger, Alexa, Cortana, Google Home & Amazon Echo still do not have an automated feedback system to reach users.

Analytics are the most important insights as they help you determine your results & your strategies ahead. It’s just one way to get a proper strategic framework ready along with the results and also having a higher number of feedback collection is always valuable if it helps you provide some amazing insights.

So, what’s the wait for?

Well CAWI™.AI is not just restricted to one’s space, but also to the organizations in the existing domain such as – Banking, Aviation, Hospitality, Retail, Manufacturing, Automobile etc., to name a few. Visit us at www.cawi.ai to know more.

Chatbots – Trend setters for tech

With the technology changing around and leading to a complete transformation, AI has been the major forte of all. With the rapid advancements in the field of AI, it has now become much easier for the people at large to understand and embrace the same.

Well, coming to bots – we all refer them as a “chatter box”, or as automated bots which converse intelligently (yeah, referring to the technical intelligence which is AI) with the users responding to any query. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere, anytime – and pat comes the reply!

In today’s context, these are one of the most helpful tech around us. The use of AI powered bots today, has led to many new intelligent & smart ways of working. With bots around the corner, one can just not only be amazed, but also see what a marvelous job one is doing.

Time to say a big hello to Siri, Google Assistant, Cortana, Alexa, to name a few!! Knowing that these have paved ways for newer variations of bots to come, the technology sure has a lot to offer more than what can be seen.

Chatbots and AI have become household names and enterprises are taking notice. According to a recent Forrester survey, roughly “85% of customer interactions within an enterprise will be with software robots in five years’ time” and “87% of CEOs are looking to expand their AI workforce” using AI bots.

In an effort to drive increased labor efficiencies, reduce costs, and deliver better customer/employee experiences enterprises are quickly introducing AI, machine learning, and natural language understanding as core elements of their digital transformation strategy in 2018”

Do we live in the era of bots?

Intro:

How about traveling to your favourite destination and marking it off your bucket list! Well, the tiring times of hunting the entire destination, looking around for accommodations, finding the right amenities etc., is now over! With the entire info being available online, it becomes easier to get your questions answered. Technology, today has changed the way we perceive things. The amount of info available is in plethora and, we are as usual wanting more of it.

But, what happens when you discover your personal travel experience to be hassle free and, keep you connected with any info that you need just at a touch of a button? Gone are the long waiting days when one would call up and stay long on the calls for awaiting the entire info!! What a sheer waste of time it was! In today’s current scenario, when we discover different facets of technology, we are taken for a surprise, looking at the way tech has evolved. Now, is the era of technology engulfing us with its brand new offering of – Chatbot development! Thanks to artificial intelligence we as tech evangelists, tech geeks, tech guides, tech followers etc., have experienced this new found wave of technology!

What are bots?

Well to start with, understanding these bots isn’t a rocket science at all. All we need to know is that any info / query that we ask for, shall be answered by the bot. Looking at the times ahead, all we know is that being a user, we won’t be solely dependent on asking people and other stuff etc. In today’s trends, chatbot is informative, helpful, equipped with more info and can help the users achieve with what they want.

era-of-bots

Understanding what the customer wants and simplifying tech is what we @Mobinius do. Keeping the same in mind, we came up with our own bot framework – CAWI™: Conversations Automated With Intelligence, which helps boost your organization’s tech – standards!

Design, Develop, Deploy bots on CAWI™ with complete automation equipped with intelligence!

What is CAWI™?

What exactly is a bot? And secondly, why is CAWI™ – as a bot framework so very important? What does it do? How does it help you to be a part of the entire digital transformation?

In the era of AI as we all know, technology has been transforming rapidly. It’s the era of bots as we say – automated conversations which not only helps you ease your time, but also ensure that the help is always around the corner, making your life simpler.

In an instance of missing your travel itinerary?? Worry not, CAWI ™ is here. What one needs to do is simply enter your reservation ID and ask the bot, which will give the entire info at your fingertips! Be it the travel industry using this bot framework for the latest travel itinerary of a guest, booking a hotel / movie ticket, getting reminders for your credit card bills or tracking a patient’s health status – CAWI™ can be used anywhere & anytime! Taking the same ahead, we at Mobinius™ have always been in the forefront delivering the immense possibilities of delivering AI enabled IT solutions its best!

cawi-bot-interaction

CAWI™ Features:

Multi platform and scalable

Multi lingual support

Cloud or on premise

Complete intelligent dialogues

Build once, access anywhere

Robust security controls

Seamless upgrades and deployment

Powerful bot analytics

NLP and ML

Integrated Bot Builder