What is a chatbot? How it helpful for a business?

Chatbots are now ruling the world digitally. Every business needs these chatbot application for their business and bringing a new way for business to communicate with the world and mainly with their customers through the messaging apps, the advanced development of all kinds of sensors and wearables and of course with the trend technologies like artificial intelligence and machine learning.

Now you have a doubt that What is a chatbot?

A chatbot is a set of programs developed based on the NLP, which allows a real interaction with users via a chat interface with helps to improve customer services.

Chatbots are developed based on Machine Learning to collect conversational measures that allow them to understand human conversations and react to written or spoken requests to deliver a service. Since the use of AI, chatbot make out the language not just commands. Therefore, the more messenger bot has with users and become more intelligent.

chatbot and its benefits

Here am explaining about how it helpful for a business:

Chatbots are not only used for commercial purpose but also used for own enjoyment. Most practical use cases in business are customer support, marketing and sales.

Customer support

Now a days all users prefer chatbots to get quick answer to their questions. Use of chatbot gives perfect sense from a user experience and convenience point of view to both users and businessperson. Chatbots use this same logic to customer service bot. For example, imagine if you had to send out an email to perform a Google search, or make a call. It’s much easier to get immediate results by typing a few key phrases and queries into a search bar.

Since some organizations doesn’t have enough employee to do communication with their customers and follow up their response and queries regularly. So, there may be chances of loosing the customers but chatbot allow to start conversation with each customer, regarding any issues or queries and requests. Then your customer feels happy with your services. This leads to customer satisfaction and that satisfied customer help to build brand loyalty.

Another benefit of using chatbot is cost-effective. This chatbot cost is not depends on where they’re in use like on a social media page, on your website or via text message, they continue functioning same in everywhere.

Marketing field

chatbot app are playing an important role in marketing field. Conversational marketing is the application of chatbots and live chat to build positive and genuine relationships with your customers.

Today, most businesses are using chatbots that too live chat in marketing to let customers engage with them. Chatbot improves the customer engagement via one-on-one conversations and have their questions answered in real time, which is something customers need and look for.

There is another benefit of using chatbots in a business is help you reach more people by increase in brand recognition, which can increase your customer base.

Since chatbots can be used in many applications there is no limit for any sectors. So that you can take advantage to reach more industries that to help your business grow. Chatbot has the ability to answer multiple questions at the same time as well.

E-commerce sales

Smart chatbot convert from visitors into leads through virtual assistant chat with the users. Those chatbots store user’s information and valuable contact information that they given during their first visit. Through this you have more possibility to generate new sales.

Every businessperson should keep in mind that solving client issues or satisfying their needs is not enough, try that your service or product have definite value. Every client expects humane treatment and 24/7 availability of yours. You can give answer to your customer questions through chatbot messenger like Facebook messenger, WhatsApp, SMS or Web chat.

E-commerce is not only focused on new customers but also retains their potential customers. Through artificial intelligence, chatbot understand this concept so it refers the related products to the old customers based on purchase history. Like this E-commerce increase their sales using chatbots in their business.

If you have interest to implement chatbot to your business and want to get the benefits of that. Contact CAWI™ is the best chatbot development company in Bangalore. Contact via mailto:info@cawi.ai

What are the steps to create chatbot?

Before going to build a chatbot developer should have plan on how to create a chatbot. I want to share some steps should be taken before building a chatbot. These steps will useful for all chatbot frameworks you decide to follow.

You need to plan your chatbot before starting to put a single line of code. Here is the list of best planning to create chatbot to make the best chatbot development.

What are the steps to create chatbot

Have clear idea on these following things:

Why are you building this thing?

It is, as should be obvious, a critical initial step of the procedure. A well-characterized idea will help manage the project to progress.

To enable you to characterize your chatbot idea, you should know the answers to these questions:

  • What should our chatbot do?
  • Does our chatbot solve an issue? If so, what is it?
  • What is the number one reason for our chatbot to exist?
  • Who will use our chatbot?

How is it going to interact?

The manner of speaking of your chatbot is its character. It is how it will interface with people. It is how it will ‘talk’ and the sort of words it will utilize.

It is basic to characterize your chatbot’s manner of speaking at an early stage since it will be utilized all through the build and lifetime of the chatbot.

To make a parallel to website development, your chatbot’s manner of speaking is like your site’s colour pallet. It is something you need to set toward the begin, something that suits you and your image, something that sounds good to you, your users, and the product you sell.

How do chatbots work?

Chatbots works depends on user interference of the chatbot. It is the way your chatbot works out of background and how this is reflected when being utilized.

Developers need to work on different types of chatbot i.e., scripted and structured chatbot, AI based chatbot. Chatbot functions on scripted and structured based questions and answers are not that much complex. and bots that function on machine learning and AI are complex to understand.  From the front end they both look similar and as a user, you may not be able to make a difference.

Visit: How do chatbots work? – the complete guide 

How are you going to get people to use this?

On the off chance that you are considering building a chatbot you presumably have aims to profit from it.

Making a the best chatbot is extraordinary, yet on the off chance that nobody is utilizing it, there minimal possibility it will affect your main concern.

Accordingly, consider how you will get users to utilizing it. Consider it now, before you make a chatbot, so you can make some basic strategies to do marketing for your chatbot. Chatbot need promotion and effective marketing strategies to reach more people and to help you to reach your goal.

How are you going to get success?

You have your idea; your chatbot has the beginning of a voice, you have thoughts on how it will function and how to get individuals utilizing it.

You might not have any aims to profit with your chatbot, and that is fine. We have worked with foundations just as fun little ventures with zero gainfulness arranged.

Regardless of whether this is your circumstance, you must think about your chatbot’s plan of action. You have thought of what it accomplishes for its users, presently you must consider what your chatbot will going to do for your organization.

To analyze the success of your chatbot, think about

  • How I am going to benchmark its success?
  • What is the ideal path a user should take when interacting with my chatbot?
  • What resources will my chatbot tahttps://cawi.ai/ke to build, maintain, and grow?

CAWI™ have the best idea on create chatbot. Contact us to get best service on chatbot online and if you have a website for your business, then will help you on chatbot for website.

How to build a chatbot – CAWI™.AI helps you

Chatbots can be built by own from scratch if you have the time and skills to development. otherwise, it is better to built on existing messaging platforms such as WhatsApp, Facebook Messenger, Skype, Snapchat and so on by using a third-party chatbot builder.

It is better to recommends using a popular messaging platform rather than using new app because that users will have to download separately. For downloading also need to do marketing and promoting. One more advantage of using existing messaging platform is easier to build a chatbot. Secondly, people are more likely to use your chatbot if it’s on a platform they are familiar with it and they like and use.

Facebook Messenger is a famous and very helpful publishing platform because it features a plugin that lets businesses integrate their Messenger bot directly into their website.

As for the third-party chatbot online developer, there are many things that integrate with the popular chatbot publishing platforms, such as mentioned above.

How to build a chatbot - CAWI™.AI helps you

Here I mentioned the steps are to be taken for how to make a chatbot in existing platform like Facebook messenger:

Connect your Facebook account to the Chat fuel chatbot builder

This step is too simple. Ensure you’re signed into Facebook and you will associate with Chat fuel in. At that point essentially click the “get started for free” button on the Chat fuel landing page. It will raise a Facebook association page that enables you to offer permission to Chat fuel to see your Facebook data. You have to approve it, and you’ll at that point be reclaimed into the Chat fuel chatbot developer, here you can select which Facebook page you need to connect with. 

Connect to your Facebook business page

Since chatbots are used for business and not to people, you need an business Facebook page that you use to attach your Chatbot to. On the off chance that you don’t as of now have a Facebook page for the business you will do promoting for, you ought to make one. When you have a Facebook page, then select it and you’re on your own way.

Walk through the in-app tutorial

Since you’ve associated your page, you’ll be taken into the processing of build a chatbot. Chat fuel has point by point instructional exercise you can pursue, only if you want that information.

It gives you a good review of the chatbot segments and how to begin with their UI. I do suggest you taking a few minutes to navigate their instructional exercise, as the that information will help you on your way.

Create your welcome message and default answer

After the short instructional exercise, the next stage is to make your welcome message. The primary connection your chatbot guests will have is with this message, so make it great. It ought to be a short and quick sentence that presents the chatbot and after that asks them, “How can I help?”

Make a point to likewise make a default message — something that is appeared in the event that the client types in a message which you don’t have AI chatbot identification set up for. It should state something along the lines of, “I don’t know what you’re inquiring.

Set up your conversation navigation

In this step, you are going to build your own conversation navigation, i.e., the methods for a person to work with your chatbot. In chatbot online development, we are attempting to enable our audience to get their answers to questions. The audience might ask plenty of questions so developer should think and program the chatbot to answer for those questions.

To make perfect conversation navigation, you should include another “block” for every one of these inquiries. It’s extremely simple; simply click “add block,” and after that type in a title for the block. Don’t worry about the content added in the block, Simply make the block and title them.

Link the blocks to the main navigation

Return to your main welcome message and snap the “add button” choice on the message block. Give a button name at the first field — “what you want the user to see”. At that point, in the following segment, select “block,” and after that you can choose the block, you’d like it to take the client to.

There are two options you can link to the block i.e.,

  • URL: Add the URL of your business website, that will take your chatbot users to your website then there will be a chance to get lead, if they are impressed by your website.
  • Phone call: Enter your business phone number and then users will click on the button will launch the phone’s dialer.

Add in chatbot dialog

In this you can add a descriptive content which you want to show to your users i.e., when someone ask a specific question. Snap on the block on the left, and it will open the unfilled block. Here, select a block kind from the following choices:

  • Text card
  • Typing
  • Quick reply
  • Image
  • Gallery
  • Go to Block
  • To Sequence
  • Plus sign (+)

Create your artificial intelligence

After completing the making of content blocks, tap on the “Set up AI” connect in the left-side route. Here you get the opportunity to conceptualize every one of the inquiries that may be question of your chatbot and set up answers. The appropriate responses can either be new content you enter in this stage, or you can guide them to one of the blocks of substance you’ve recently set up.

Then finally you can launch the chatbot Promote” page in the left-hand navigation menu, and then copy the URL at the top of the page. Share that URL on everywhere you want.

If you are thinking about “how to make a chatbot that learns”, Don’t think too much, just contact CAWI™ will provide better solution for your problem. CAWI™ provides best service on chatbot development among all chatbot companies. Contact via mailto:info@cawi.ai

How do chatbots work? – the complete guide

Maybe you are thinking What is a chatbot? And how do chatbots work? Here are the answers to your questions:

A chatbot is an artificial intelligence (AI) based automated system that can do a conversation with user in natural language via messaging apps, website and telephone. It operates within defined set of rules and parameters. It is one of the most advanced and promising expressions of human conversations through voice commands, text chats or both. From technical point of view, chatbot uses natural language processing (NLP) for the question answering system.

How_do_chatbots_work

How chatbot works?

A chatbot works in same way as a human doing in helpdesk. The chatbot should have an ability to identify the user’s queries, collect the information and relevant entities from the user’s queries are the most important steps that chatbot should take. Once the chatbot focused on the content of the queries, provide the most appropriate response to the user’s queries.

For example, a customer sends a query like ‘What time does your store open tomorrow morning’. Based on the information available, the chatbot used to give immediate respond as human do like ‘Our store opens at 10am tomorrow morning and closes at 6pm’.

The chatbot response may be:

  • A nonexclusive and predefined content
  • A content recovered from an information base that contains various answers
  • A contextualized snippet of data dependent on information the user has given
  • The consequence of an activity that the chatbot performed by interfacing with at least one backend application
  • A rewriting question that encourages the chatbot to understand the user’s request accurately.

What is going on behind a chatbot front end?

Before getting to know about this question, you must aware about types of chatbot.

As we mentioned above, all chatbots are working based on AI, and all of them are supported by programming. However, chatbot is divided into two categories. This division is based on whether the dominant feature is hardcoded questions/answer or the AI.

As we know chatbot functions on scripted and structured based questions and answers are not that much complex. and bots that function on machine learning and AI are complex to understand.  From the front end they both look similar and as a user, you may not be able to make a difference.

Scripted and structured based chatbots

A chatbot functions on hardcoded questions/answers requires a little knowledge and skill set but it will provide error free output to specific instructions. This means user’s questions must match with the programming developers have been given.

if the programming is not there in chatbot system, the question is ‘Will I need a brolly tomorrow’ then the chatbot response will be ‘I am sorry, I didn’t understand the question’. This bot can only be restricted to the programming it has been given.

In this scripted and structured based chatbot users can only interact via buttons or a given menu, you might be talking to one with structured questions and answers.

This type of scripted chatbots are often used on Messenger platforms but this chatbots are not used for marketing purpose because it needs to interact a lot with the bot. Prefer used to send newsletters or daily content pieces, generate leads, engage users, do surveys etc.

NLP Based Chatbots

NLP based chatbots are more suitable to customer service bot. If you are running a business this type of chat bot is very helpful to manage customer service things. This chatbot can understand meaning of language of commands you give, and these are do not need to be so specific.

An AI chatbot will easily understand that umbrella and brolly refer to rain, so that deviation from the standard question will not happen and users will get correct response to their questions.

This understanding of language is based on NLP.  NLP is a part of machine learning and artificial intelligence. Basically, NLP works on three concepts: intent, entity and utterance.

Intents and entities are used to help structure the AI agent, while utterance allows to train and improve it. Essentially, machine learning bots get cleverer the more they are interacted with. Obviously, developer has more work behind the scenes is much greater.

I think now you get a clear idea on how chatbot work, Chatbots are certainly not something to be get feared, but rather something we should enhancing our user experience for various processes.

CAWI ™ is the best place to get AI chatbot to your business to enhance customer services. To get to know more about us reach www.cawi.ai or info@cawi.ai

Why having a feedback bot is important?

Feedback Bot

It is always said that customer is the king which has been always true. Customer / client feedback has always been equally important and, on priority as always. It changes the entire course of action for the organizations and firms across the domains at large.

Looking at the age old tools such as customer surveys and the rest of it, most have them haven’t evolved much and due to which the modifications have been a continuous process. People still dread taking them and are only sharing the same when they need to give a positive/negative or a neutral feedback.

 

Knowing that the current tech comprising of AI & ML have been dominating the technology ecosystem, it is always advisable to make the best use of tech and evolve into something bigger & better. So rather than having or using the age old methods of collating a customer feedback, it’s wiser to shift towards using chat bots for the same.

Feedbacks bot

But why chat bot:

Yeah, that’s the question that has become evident these days. We have a solution for the same as a feedback bot which helps you answer all the questions at one go!

As per the recent studies conducted, automated bots are easier to yield results & are quite effective when it comes to garnering feedback as well. People these days are more comfortable with the results that are instant, rapid & quick. They are now comfortable enough to adapt themselves to a bot which gives a better & a faster result as well!

With the latest technologies in place and platforms, our CAWI™ helps you to align your goals in line with our existing support bot onto feedback as well. Any complaints and issues can be resolved as a part of the feedback flow.

With the recent social media & conversational platforms such as What’s App, FB Messenger, Alexa, Cortana, Google Home & Amazon Echo still do not have an automated feedback system to reach users.

Analytics are the most important insights as they help you determine your results & your strategies ahead. It’s just one way to get a proper strategic framework ready along with the results and also having a higher number of feedback collection is always valuable if it helps you provide some amazing insights.

So, what’s the wait for?

Well CAWI™.AI is not just restricted to one’s space, but also to the organizations in the existing domain such as – Banking, Aviation, Hospitality, Retail, Manufacturing, Automobile etc., to name a few. Visit us at www.cawi.ai to know more.

How AI chatbot revolutionizing the world digitally?

With the technology evolving round and changing the entire scenario it has now become easy for masses to embrace IT like never before. Well to say what’s the best tech has to offer is no longer a mystery, but a pandora’s box – you never know what’s in store next and, also becomes a tad difficult for common people to comprehend. In spite of knowing the limitations, one has to be adaptable & flexible enough to move a higher notch above the rest to like & understand the technology. Talking of this we have seen the rise of the tech from introducing the most basics tech to the most complex ones and, still soaring high knowing where it will land.

Referring to the most simple to complex tech that we know these days is the birth of chatbots thanks to Artificial Intelligence services and with the improvements in the machine learning and natural language processing have made AI chatbot an important feature in messaging app. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere, anytime – and pat comes the reply!

In today’s context, chatbots are fun to be with and can help the customers achieve what they want. Today, use of chatbots are seen as easy and fun ways to help customers achieve an outcome. You’ll encounter them on web sites, social media and even on your smartphone. Most of the people taking advantage of AI chat bot for entertainment sectors. Say hello to Siri, Allo and Alexa, to name a few!! Referring to various insights, as we all know, bots can be used anywhere – either internally in the organization as well as being used as a:

  • HR Bot
  • Help Desk Bot
  • Feedback bot
  • Employee life cycle bot
  • Recruitment bot
  • Appointment bot
  • Sales bot to name a few…

The most important bot that has been gaining momentum and, is steadily on the rise is the Feedback Bot / Customer Service Bot. In most instances generally, users either mail or call the customer care team with certain queries pertaining to some features of the site, placing an order or asking for their status updates. Looking at the time spent here and there, and then waiting for it becomes a nuisance after some time, leading to chaos.

How Chatbots can enhance the customer service / feedback process

In marketing, the belief that chatbots and AI are the new things going to change marketing field. Many marketers believe artificial intelligence chatbot is revolutionizing business by providing better customer service, keeping customers engaged after sales, and adding personality to a company’s brand.

Just imagine what if you had the entire info at one go. With the help of a Chat bot to talk to your customers, which has all the basic FAQs and any additional information that might be needed into your chatbots. So when the customer keys in the query, it answers the customer much similar fashion as a customer service personnel would have responded. This makes the work easy for the customer and saves the time and effort of your customer care team. The rise of chatbots has improved the entire communication channel between businesses and brands. While customers leverage self-help, businesses can build stronger relationships and increase sales.

Quick customer response

At times, there are several customers, who try and connect at the same time. So, it becomes all the more necessary to have a big team to handle the queries. If you have a chatbot interface, then instead of waiting for a long time in the queue, the customer’s questions can be answered immediately. Whenever there is a real need to redirect someone to a customer service personnel, the chatbot could then relay the conversation or handle the situation if it calls for a straightforward solution.

AI_revolutionary_world_digitally

Collect and analyze customer information

Chat bot AI can quickly gather the info and then process all required customer related information.
The collected user information as well as the purchase history could immediately be linked and analysed to interact with the customer and suggest suitable recommendations. This can channelize the sales & get the business going.

Being available 24/7 for customers

Every business gives equal importance to the customers, by being continuous available. But, with chatbots on the go, you can be rest assured about a 24/7 service and that too handling on a mass scale.

Do you think you need chatbot AI services? Contact CAWI™ is the best AI chatbot development company to get best chatbot services, please feel free to reach us at info@cawi.ai

Do we live in the era of bots?

Intro:

How about traveling to your favourite destination and marking it off your bucket list! Well, the tiring times of hunting the entire destination, looking around for accommodations, finding the right amenities etc., is now over! With the entire info being available online, it becomes easier to get your questions answered. Technology, today has changed the way we perceive things. The amount of info available is in plethora and, we are as usual wanting more of it.

But, what happens when you discover your personal travel experience to be hassle free and, keep you connected with any info that you need just at a touch of a button? Gone are the long waiting days when one would call up and stay long on the calls for awaiting the entire info!! What a sheer waste of time it was! In today’s current scenario, when we discover different facets of technology, we are taken for a surprise, looking at the way tech has evolved. Now, is the era of technology engulfing us with its brand new offering of – Chatbots! Thanks to artificial intelligence we as tech evangelists, tech geeks, tech guides, tech followers etc., have experienced this new found wave of technology!

What are bots?

Well to start with, understanding these bots isn’t a rocket science at all. All we need to know is that any info / query that we ask for, shall be answered by the bot. Looking at the times ahead, all we know is that being a user, we won’t be solely dependent on asking people and other stuff etc. In today’s trends, chatbot is informative, helpful, equipped with more info and can help the users achieve with what they want.

era-of-bots

Understanding what the customer wants and simplifying tech is what we @Mobinius do. Keeping the same in mind, we came up with our own bot framework – CAWI™: Conversations Automated With Intelligence, which helps boost your organization’s tech – standards!

Design, Develop, Deploy bots on CAWI™ with complete automation equipped with intelligence!

What is CAWI™?

What exactly is a bot? And secondly, why is CAWI™ – as a bot framework so very important? What does it do? How does it help you to be a part of the entire digital transformation?

In the era of AI as we all know, technology has been transforming rapidly. It’s the era of bots as we say – automated conversations which not only helps you ease your time, but also ensure that the help is always around the corner, making your life simpler.

In an instance of missing your travel itinerary?? Worry not, CAWI ™ is here. What one needs to do is simply enter your reservation ID and ask the bot, which will give the entire info at your fingertips! Be it the travel industry using this bot framework for the latest travel itinerary of a guest, booking a hotel / movie ticket, getting reminders for your credit card bills or tracking a patient’s health status – CAWI™ can be used anywhere & anytime! Taking the same ahead, we at Mobinius™ have always been in the forefront delivering the immense possibilities of delivering AI enabled IT solutions its best!

cawi-bot-interaction

CAWI™ Features:

Multi platform and scalable

Multi lingual support

Cloud or on premise

Complete intelligent dialogues

Build once, access anywhere

Robust security controls

Seamless upgrades and deployment

Powerful bot analytics

NLP and ML

Integrated Bot Builder