Why having a feedback bot is important?

Feedback Bot

It is always said that customer is the king which has been always true. Customer / client feedback has always been equally important and, on priority as always. It changes the entire course of action for the organizations and firms across the domains at large.

Looking at the age old tools such as customer surveys and the rest of it, most have them haven’t evolved much and due to which the modifications have been a continuous process. People still dread taking them and are only sharing the same when they need to give a positive/negative or a neutral feedback.

 

Knowing that the current tech comprising of AI & ML have been dominating the technology ecosystem, it is always advisable to make the best use of tech and evolve into something bigger & better. So rather than having or using the age old methods of collating a customer feedback, it’s wiser to shift towards using chat bots for the same.

Feedbacks bot

But why chat bot:

Yeah, that’s the question that has become evident these days. We have a solution for the same as a feedback bot which helps you answer all the questions at one go!

As per the recent studies conducted, automated bots are easier to yield results & are quite effective when it comes to garnering feedback as well. People these days are more comfortable with the results that are instant, rapid & quick. They are now comfortable enough to adapt themselves to a bot which gives a better & a faster result as well!

With the latest technologies in place and platforms, our CAWI™ helps you to align your goals in line with our existing support bot onto feedback as well. Any complaints and issues can be resolved as a part of the feedback flow.

With the recent social media & conversational platforms such as What’s App, FB Messenger, Alexa, Cortana, Google Home & Amazon Echo still do not have an automated feedback system to reach users.

Analytics are the most important insights as they help you determine your results & your strategies ahead. It’s just one way to get a proper strategic framework ready along with the results and also having a higher number of feedback collection is always valuable if it helps you provide some amazing insights.

So, what’s the wait for?

Well CAWI™.AI is not just restricted to one’s space, but also to the organizations in the existing domain such as – Banking, Aviation, Hospitality, Retail, Manufacturing, Automobile etc., to name a few. Visit us at www.cawi.ai to know more.

AI – Revolutionizing the world digitally….

With the technology evolving round and changing the entire scenario it has now become easy for masses to embrace IT like never before. Well to say what’s the best tech has to offer is no longer a mystery, but a pandora’s box – you never know what’s in store next and, also becomes a tad difficult for common people to comprehend. In spite of knowing the limitations, one has to be adaptable & flexible enough to move a higher notch above the rest to like & understand the technology. Talking of this we have seen the rise of the tech from introducing the most basics tech to the most complex ones and, still soaring high knowing where it will land.

Referring to the most simple to complex tech that we know these days is the birth of chatbots thanks to Artificial Intelligence. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere , anytime – and pat comes the reply!

In today’s context, chatbots are fun to be with and can help the customers achieve what they want. Today, Use of chatbots are seen as easy and fun ways to help customers achieve an outcome. You’ll encounter them on web sites, social media and even on your smartphone. Say hello to Siri, Allo and Alexa, to name a few!! Referring to various insights, as we all know, bots can be used anywhere – either internally in the organization as well as being used as a:

HR Bot

Help Desk Bot

Feedback bot

Employee life cycle bot

Recruitment bot

Appointment bot

Sales bot to name a few…

The most important bot that has been gaining momentum and, is steadily on the rise is the Feedback Bot / Customer Service Bot. In most instances generally, users either mail or call the customer care team with certain queries pertaining to some features of the site, placing an order or asking for their status updates. Looking at the time spent here and there, and then waiting for it becomes a nuisance after some time, leading to chaos.

How Chatbots can enhance the customer service / feedback process

Just imagine what if you had the entire info at one go. With the help of a Chat bot to talk to your customers, which has all the basic FAQs and any additional information that might be needed into your chatbots. So when the customer keys in the query, it answers the customer much similar fashion as a customer service personnel would have responded. This makes the work easy for the customer and saves the time and effort of your customer care team. The rise of chatbots has improved the entire communication channel between businesses and brands. While customers leverage self-help, businesses can build stronger relationships and increase sales.

Quick customer response

At times, there are several customers, who try and connect at the same time. So, it becomes all the more necessary to have a big team to handle the queries. If you have a chatbot interface, then instead of waiting for a long time in the queue, the customer’s questions can be answered immediately. Whenever there is a real need to redirect someone to a customer service personnel, the chatbot could then relay the conversation or handle the situation if it calls for a straightforward solution.

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Collect and analyze customer information

Chatbots can quickly gather the info and then process all required customer related information.
The collected user information as well as the purchase history could immediately be linked and analysed to interact with the customer and suggest suitable recommendations. This can channelize the sales & get the business going.

Being available 24/7 for customers

Every business gives equal importance to the customers, by being continuous available. But, with chatbots on the go, you can be rest assured about a 24/7 service and that too handling on a mass scale.

Do we live in the era of bots?

Intro:

How about traveling to your favourite destination and marking it off your bucket list! Well, the tiring times of hunting the entire destination, looking around for accommodations, finding the right amenities etc., is now over! With the entire info being available online, it becomes easier to get your questions answered. Technology, today has changed the way we perceive things. The amount of info available is in plethora and, we are as usual wanting more of it.

But, what happens when you discover your personal travel experience to be hassle free and, keep you connected with any info that you need just at a touch of a button? Gone are the long waiting days when one would call up and stay long on the calls for awaiting the entire info!! What a sheer waste of time it was! In today’s current scenario, when we discover different facets of technology, we are taken for a surprise, looking at the way tech has evolved. Now, is the era of technology engulfing us with its brand new offering of – Chatbots! Thanks to artificial intelligence we as tech evangelists, tech geeks, tech guides, tech followers etc., have experienced this new found wave of technology!

What are bots?

Well to start with, understanding these bots isn’t a rocket science at all. All we need to know is that any info / query that we ask for, shall be answered by the bot. Looking at the times ahead, all we know is that being a user, we won’t be solely dependent on asking people and other stuff etc. In today’s trends, chatbot is informative, helpful, equipped with more info and can help the users achieve with what they want.

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Understanding what the customer wants and simplifying tech is what we @Mobinius do. Keeping the same in mind, we came up with our own bot framework – CAWI™: Conversations Automated With Intelligence, which helps boost your organization’s tech – standards!

Design, Develop, Deploy bots on CAWI™ with complete automation equipped with intelligence!

What is CAWI™?

What exactly is a bot? And secondly, why is CAWI™ – as a bot framework so very important? What does it do? How does it help you to be a part of the entire digital transformation?

In the era of AI as we all know, technology has been transforming rapidly. It’s the era of bots as we say – automated conversations which not only helps you ease your time, but also ensure that the help is always around the corner, making your life simpler.

In an instance of missing your travel itinerary?? Worry not, CAWI ™ is here. What one needs to do is simply enter your reservation ID and ask the bot, which will give the entire info at your fingertips! Be it the travel industry using this bot framework for the latest travel itinerary of a guest, booking a hotel / movie ticket, getting reminders for your credit card bills or tracking a patient’s health status – CAWI™ can be used anywhere & anytime! Taking the same ahead, we at Mobinius™ have always been in the forefront delivering the immense possibilities of delivering AI enabled IT solutions its best!

cawi-bot-interaction

CAWI™ Features:

Multi platform and scalable

Multi lingual support

Cloud or on premise

Complete intelligent dialogues

Build once, access anywhere

Robust security controls

Seamless upgrades and deployment

Powerful bot analytics

NLP and ML

Integrated Bot Builder