One of the renowned name in the field of health care industry i.e. hospitals, wanted to focus more on delivering an enhanced customer experience which was probably missing to complete this 360 patient experience.

About:

Knowing the fact that technology changes every miniscule second, we as tech evangelists or techies, always have to be on the toes for being aware and understanding, of the constant change in technology and its demands.

Challenge:

With the number of queries / grievances being addressed daily, it becomes a mammoth task for the department to resolve these queries. With a larger employee base, it becomes more difficult to handle these queries, which results in delay, time consumption, tasks escalation, conflict management etc.

Our Solution:

Knowing that in any organization, the HR & the IT Division are considered to be the backbone we built a bot frame work in such a way, which helped in the initial integration of the HR & IT HelpDesk Bot. With our ready to deploy chatbot platform – CAWI.AI – we ensured to deliver a rapid, solution which can help in handling umpteen queries, apart from these deliverables:
• Developing the UI UX of the chat bot solution
• Ease of access across mobile, desktop and web
• Designing the Web Interface
• Integration of the HR & IT HelpDesk Solution

Benefits to client:

With our readymade chatbot platform CAWI™, one can be rest assured about this being the only highly scalable Bot framework to create chat bots, leveraging one’s organization’s tech – standards!

Advantages of using CAWI™:

• Multi lingual support
• Runs in the Cloud or On premise
• Complete intelligent dialogues
• Robust security controls
• Custom branded and rapid deployment
• Seamless upgrades and deployment
• Complete integrated chatbot
• Analytics and reports
• Admin console

Tools and Technologies:

Python

Impact and Outcome:

With AI on the go, it has become much easier for the organization to enhance its bit and also helping in the initial integration of the IT & HR HelpDesk Bot. This will help the organization to leverage its efficiency,
helping in reduce the time taken for escalating the queries and also saving the entire process of solving queries by 45% to 55%!