One of the renowned brand in aviation, was looking for customer excellence and also enhancing their technology with the help of bots – AI enabled chatbots.

About:

With the rapid advancements and changes in technology, we are going digital. Digital Transformation technologies are considered to be one of the most game changer technologies to have around. Artificial Intelligence & Machine Learning has been one of the most touted technologies that everyone was curious enough to see and understand what is the technology offerings.

Challenge:

With the sector buzzing with the highest concentration of passengers and inflow of queries, 24* 7, aviation sector is considered to be one of the most prime & lucrative sector which is always buzzling with activity.

Our Solution:

We will help the user answer the query through the bot interface. The helpdesk bot is designed keeping in mind these points:
• The load of the data queries,
• Grievances to be addressed,
• The inflow of the queries to be handled & the data to be gathered etc – as a part of this entire process.

This entire process happens with the automation of the ticketing process using Chatbot & AI to improve the customer experience by these 2 simple methods:
1. Implementing Chatbot which will be used by all the customers of ITQ (Travel Agents) as well as ITQ helpdesk.
2. The same shall be integrated with the current (Smartpoint) terminal – the ticket logging issue or any other issues will be done on the CAWI™ interface.

Benefits to client:

Our entire day to day lives have been changed and, we are now an integral part of this value chain.
• Constantly updating the user information,
• Details about the travel,
• Ticket booking,
• Ticket queries,
• Passenger grievances,
• Flight up-dation status,
• Security alerts,
• Flight info & passenger notifications,
• Travel itenary,
• Web check – in etc. Since its considered to be one of the fast growing domain integrating intelligent IT across various uses, it becomes important to understand how can one enable a digital growth.

Tools and Technologies:

iOS, Android, Web, NodeJS, Express on API Communication, Angular 6, Ionic 3, Mongo DB, Neo4J, AWS, Promotheus & Grafana.

Impact and Outcome:

• Having a smart assistant which enables transactions between travel industry service providers, like airlines, cars, hotels & travel agencies
• Enhancing efficiency while creating tickets
• Saves time & ease to use AI enabled bot framework
• User friendly framework, which derives the data anytime or anywhere
• It helps Agents in booking different type services of travel industry with AI rich ChatBot