While we talk about how & why AI has benefitted the globe across Governments across the globe. There are customers and services providers who have been a part of this entire change. Taking AI altogether to a new level has always been the most important prerogative of all the tech evangelists across enterprises and, organizations at large. When we speak about Digital India and India Booming, we really mean to say that we have seen the growth of technology and its evolution in India and, how can it help the public at large.
Speaking of chat bots, they are now a name across the firms and, also are one of the most important customer support solutions considered across the globe. They can process the entire sales support function, by processing the queries in huge numbers and, also be available 24*7*365, helping the government departments and, civic authorities reduce their burden completely! Overall when used for good initiatives across bots can help government departments to be better service providers for their citizens.
Knowing that bots are important and not only working as a customer support but also as a helpdesk, sales, functions such as HR, recruitment, sales, IT, etc the time has come to use them efficiently and use their potential to maximum. Bots can be deputed in the following arenas.
1.Navigator & help assistance: 1. This has always been a major pitfall especially when it comes to visiting websites across the government portals, which most of them follow a similar pattern as the old age norms. It becomes difficult at times when one does not get answers to their query and after a huge amount of time wasted it becomes tiring to get through the same. With a service help bot or a navigator bot, the chat bot can work as the role of receptionist who can answer or guide one through the right query being answered or directing you to the right page across. With a chat bot that can easily redirect citizens to the right place, there’s no chance of getting lost or confused in the complex maze of menus, departments, sub-departments and pages.
2.Schemes and their eligibility:Knowing that people have been making good use of the current schemes such as the Jan Dhan Yojana, new housing schemes, schemes for the poor, homes for all, education for girls etc., it becomes much more easy for the people across to understand, visit the website and, gain some info on the above while, the people come and browse and they understand the finer nuances in detail. Chat bots can keep the users occupied with the latest updates and information. Chatbots can put them in a conversational manner for people to understand. Based on certain qualifying questions, the bots can understand a user’s eligibility and suggest the steps to avail the benefits.
3. Collating responses: Knowing that we have a population of more than a billion already, getting a feedback from all and collecting it manually is highly impossible. We can see the amount of human effort which will go for this and, also the time taken for collating the same. In respect to the government campaigns which are now getting attention as compared earlier, having a bot at one’s end is going to be the best and the natural way to engage users to collect feedback, both qualitative and quantitative. It makes the entire experience very human and accessible to the citizens. With smart backend integrations, the bot can automatically route the feedback to the right departments within the government for quick action and helping solve grievances. Chat bots are the ideal solution for public-facing entities like government agencies and we say that because:
- They are less expensive as compared to the amount of manpower needed.
- They are round-the-clock working 24-7-365!
- They are trained to take on burden and huge amount of data
- They work faster as compared to humans
- There is absolutely no learning curve to be able to use them–if you know how to read and type, then you know how to use a chatbot.
Benefits of using CAWI ™.AI:
- Simple & easy to use with rapid installation and, quick deployment one can customize way one wants to
- Offers personalized interaction increasing customer loyalty & retention
- Time tested custom bot frameworks
- Features are built for enterprise level automation
- Available on mobile, desktop & web
- Custom NLP & adaptive learning
- CAWI™ when integrated with innumerable platforms can create wonders, in automating & simplifying the entire communication process anywhere anytime
- Can be integrated with any backend
We @CAWI™.AI have always been a staunch believer of making the best use of the technology and, also leveraging individuals, organizations, and enterprises up to a higher level so that they are on the way to leverage technology in making citizens serve better and, be responsible. Wanna know how can you get a change here, please write into us at firstname.lastname@example.org or visit us at www.cawi.ai