The recent trends predict that the AI has become the most dependable technology, which has earned trust and, also is one of the most touted technologies which has a lot of biggies from the financial domains to invest and thrust in. This is actually grabbing a lot of eyeballs amongst the entire industry or the domains to be specific. They have begun transitioning to ‘conversational banking’ and are viewing chat bots as new age contact center executives, minimizing TAT and costs along the way, as mentioned in Forbes. Also adding to it, many established global brand such as Swed Bank, Bank of America, Capital One, SEB and Wells Fargo are now using AI enabled banking.
The Indian banking industry has evolved and, gone are the days when one used to stand in the queue for hours (aer taking a half day leave at work) to get their bank work done. Today, all of it is done through a tap on their phone, thanks to technology! Kotak Mahindra Bank (Kotak) recently launched Keya – India’s first AI-powered voicebot in the banking sector. Integrated with Kotak’s phone-banking helpline, it will augment the traditional interactive voice response (IVR) system
How can CAWI™.AI help
With the recent developments in technology it is perceived to be one of the most upcoming technologies and, is also giving a new chance for the entire Indian economy to empower all their fellow Indians and, make it technology savvy. Chatbots and conversational banking are definitely the way forward. They will make banking easy and frictionless leading to the rise of open banking too.
Being on toes 24*7 always has been of a good benefit to everyone across. Especially when it comes to banking, most of the bank employees have to hear repetitive questions from the customers.
To avoid this monotony, it becomes very important to have questions which are more relevant with answers which oozes out time and speeds up productivity, giving subtle answers and, access customer information and knowledge bases, allowing them to deliver 24/7, contextual support for rapid problem resolution.
ADVICE ON FINANCIAL MATTERS
With CAWI.AI on the go, our bot will help you with keeping your finances under track and, help you suggest some changes in your portfolio based on your requirements and also help you track portfolio performance for a better, sound investment too for the time ahead.
The same boit can also paly the crucial role of wealth advisor by helping customer understand their spending habits and, give them one-on-one personal advice.
Having said that as mentioned earlier to stay ahead in the competition its very crucial for banks to stay ahead and, also offer its services and products to customers at the right time, with the right offering.
Bots are the best way to keep customers informed with automated messages, mails, text messages, and also promote highly targeted products and, increase the conversion rates. Also provide them with the latest updates as well.
Chat bots become important when it comes to giving a feedback. After getting the feedback of the customer or client, one can even keep the records for making it more personal and customized as per their needs.
That would help in understanding the easiest way to review the data as well. They can then plan making the operations streamline and more focused by gathering insights from various locations and, retain them as a data to increase productivity by increasing employee communication, helping the top brass to devise new strategies as well.
CAWI helps you in getting new customers also, including the people who have not only visited your website, but also the ones who are already in the user list and can get some information pertaining to the re-registration, authentication and, the entire account registration process.
Locating an ATM, making payments, checking balances, immediate amount info, transferring money or lending, performing some equity or mutual fund transactions etc is allowed too.
How these conversational bots can help you in
Are you still waiting to step up to another level? Come be a part if CAWI™.AI accelerating your business and industry
demands. For more info please visit www.cawi.ai or mail us to firstname.lastname@example.org.