Looking at the current trends for the most delightful industry serving an amazing experience, the most renowned sector has now been looking at AI technology to aviation companies are looking to new technology to market their products while helping fliers find ease through what can be a potentially frustrating endeavor.
APEX recently reported that 14% of aviation enterprises are now using AI-powered chat bots for airlines. 68% of airlines and 42% of airports are planning to adopt AI-driven chat bot services by 2020. – SITA. The CIOs of these companies intend to push this percentage to 68% by 2020. It seems like the future relationship between air travel and chat bots will be bright enough!
Travelers have become more smart and, tech savvy. Gone are the long boarding days, when people would spend a lot of time waiting at the queue and, wait for some miracle to happen so that their journey would be hassle free. Thanks to the smart tech these days, it’s become more easy for the passengers for enjoying their hassle free travel experience. Looking at the recent current trends, these stats will surely work as an eye – opener for a lot of people.
Airports and airlines are seeking to engage with customers’ mobile phones “to boost both direct and ancillary sales via their apps” with airlines expecting app-based sales “to double by 2020 and reach 17% of their total sales”. Taking the same ahead with the help of AI, airports across the world are trying to make a difference, by delivering a first class experience to the passengers across. Taking it forward in the similar fashion, this is what Mr Jim Peters, CTO – SITA at FTE Global in Las Vegas has to say “We know that passengers prefer to use technology and when it is well designed it can really improve the passenger experience. Airlines and airports are investing in AI and mobile programs to make services better for the passenger, supporting sales and providing customer support, particularly during times of disruption”.
How can CAWI™.AI help
Technology has always been at the forefront and, we all know it’s just a matter of some time that we shall embrace the same soon. Chat bots are known to be the most sought technology, which is already disrupting the digital space, in a healthy manner. With CAWI™.AI on the go, it not only becomes a one touch point for all your needs, but also a cohesive & complete solution for all your needs.
UPDATES ON TRAVEL
Knowing that weather has always played a vital role as it involves air travel and, also is one of the most certain factors to be certainly dependent on, most sought experience is always the delayed arrivals or departures due to a bad weather.
In such a scenario, it becomes difficult not only for the passengers, but also for the help desk staff to cope up with such issues.
The bot comes to rescue for providing quick, automated, fast and, accurate status with the real time flight status updates helping the passengers and, the travelers to manage their travel along with any help needed from the help desk assistance.
Since most of the travelers are busy when it comes to their check in, boarding, baggage handling and all the prior travel issues, they miss on their alerts
And hence chat bots here can eliminate the entire process by providing the airlines, much needed information and, also the passengers for intimating to use their balance rewards for loyalty points.
This helps travelers get the most out of your programs – increasing customer satisfaction and brand loyalty.
Every customer is different. Our bots can understand the customer’s buying and behavior pattern to deliver the right info and the apt solution on time which is closely mapped as per their needs.
This allows your airline to provide each and every customer more meaningful, personalized engagements at a scale previously impossible.
SPECIAL SERVICE REQUESTS
Chat bots can be used to collect requests and assist travelers with special needs. Our bots can, for example, handle requests for wheelchairs or ensure that an underage passenger is tagged as needing your airlines unaccompanied minor services at the time of booking.
Chat bots can also be used to handle requests to be assigned to a specific seat or receive a special meal based on dietary or religious needs.
They can even be used to check for fares for other flights and to track lost or mishandled baggage.
Booking a flight can be a hectic, tedious process for travelers. In addition to manually searching for flights and sorting through numerous details like airline, times, prices, fees, and more, customers are asked to fill out multiple forms over and over again – all before they can even pay.
Our chat bots make managing flight reservations fast, easy, and conversational – either through text or voice – in any preferred channel.
Kore.ai chat bots are the new reservation assistant of choice for air travelers across the world Because they make it easy to book and reschedule trips and provide helpful alerts whenever needed.
How CAWI™.AI chat bot can help you transform
your travel experience
We help you deliver a one-stop-solution for all the help needed across. We promise to deliver you a hassle free experience be it booking, cancellation, refund, planning an itinerary, check – in, rebooking, travel updates and, finding alternative options.
For further information and how can CAWI™.AI help you, request you to kindly drop in your query atwww.cawi.ai or mail us to firstname.lastname@example.org.