What are roles can play by chatbot in Hotel industry?

Hotel chatbots are the advanced proportional to an attendant, and perhaps the most recent innovation being utilized to improve experiences. Visitors can check, check out, reserve a spot, and even request neighborhood restaurant suggestions. Also, it’s not simply hotels that profit by the comfort factor: Business Insider gauges that over 80% of organizations are relied upon to have chatbot automation executed by 2020.

 

Role of chatbot in customer service for Hotels

Immediate response

In the period of moment news and data, we’ve all become used to getting the information we need right away. Truth be told, Hubspot reports 57% of shoppers are keen on chatbots for their instantaneous. Which is the reason hotels over the business are utilizing chatbots to improve client relations by reacting continuously to messages in all channels — to attract. It’s an effective method overcome the resource limitations that keep you from answering every inquiry and remain on top position.

 

Messaging Apps

On the off chance that your hotel utilizes a chatbot to react to messages via web-based networking media envoys or applications, for example, WhatsApp, your potential visitors get answers inside seconds. When a potential client is attempting to settle on a choice on whether to book your hotel. All things considered, if you were confusing between two hotels, wouldn’t you book the one that reacted to you first?

You can develop a chatbot for your own social media channel by contacting the best chatbot development company, but you should make sure about which channel is best for your needs.

 

Text Messages through SMS messaging

Building content-based help benefits through SMS informing gives you an almost general answer for correspondence, supplanting the conventional call focus with an increasingly immediate and advantageous methods for responding to questions. Furthermore, as a channel, instant messages have a 98% open rate — that is hard to beat!

 

Create a better booking system

Hotel chatbots can possibly offer an unquestionably more customized understanding than booking sites. As opposed to tapping on a screen, these chatbots recreate the more regular experience of conversing with a trip specialist. The procedure begins by having a client message their stay dates and goal. The bot at that point does the hard work of discovering alternatives and proposes the best ones directly in the informing application.

Like that you can get more benefits from chatbot, if you are interest to get chatbots for your business reach CAWI, is the leading chatbot development company. Mail us to info@cawi.ai

Tips to train a chatbot to non-technical people

Today most of the business uses so many communication channels to communicate with their customers, chatbot is one of the most popular channels. Businessperson can treat chatbot as a brand representative, it forms the first impression about your company, so you need to build a chatbot as smart as possible for this purpose it is very necessary to find the best chatbot development companies and work on it.

Testing and training of the chatbot must make sure is an ongoing process and it doesn’t end after launching. This service should give after selling your products then only it is possible to gain customers’ trust.

 

Here are the important tips on how to train a chatbot that helps you to escape from common traps:

Concentrate on your target persona:

While chatbot development process, it is necessary to understand target persona even in training stage and you need to know about your audience to build a relevant bot flow.

If you are still not concentrate on target audience persona, here is the best article that help you do that.

You need to collect and analyse target audience data you already have like their age, gender, location, job titles, industries on working, income, hobbies and interest, if you are not able to collect all data on survey means you do surveys or customer interview to gather those information.

 

Categorise customer requests:

After gathering chatbot audience information, it is next step to get the main customer attention.

To do so, make a list of categories, in these categories mention different customer request at same topic. For example, you start with the popular request on customer service and you notice that the most of the interactions or requests on delivery date. You can make a group of requests like “when will I get my product?”, “Let me know the delivery date?”, “when I will receive my order” etc. into one category like “Delivery info.”

 

Create a dataset to train a chatbot:

When you created categories based on requests, you need to mention as many ways of saying/request as possible. The more different ways of sayings you collect, the more data you should train a chatbot and prepare to get more natural way of interaction.

There are two ways to train a chatbot according to availability of dataset,

  • Train with the available data: Find previous interactions with your customers from call logs, scripts, email chain, analyse FAQ and check in official email to find repetitive requests then create a dataset to train the chatbot.
  • Train with the pre-made dataset: these ready to use datasets are useful when you need to train your chatbot Natural Language Processing fast. This dataset have already made questions and answers and help you get the basic information.

 

The final step is to test your chatbot, the best way to test is have a conversation with it and put attention on the below things: Bots Flow

  • User Experience (UX)
  • Speed of response
  • Accuracy of chatbot
  • Is it engaging to talk to a bot?

Keep all the above points when developing and train the chatbot. One thing is you should keep update your chatbot after launching also then only customers will stay long time.

How chatbot takes travel industry to the next level?

Chatbot is one exceptional advancement in which Artificial Intelligence (AI) is touching several ways of business. Artificial intelligence has made some amazing progress in perceiving the content of customer’s requests and questions. Chatbots are computer programs that communicate with users through text messages, using artificial intelligence. Chatbots have made a wise impact on the entire travel ecosystem causing a major digital disruption. Chatbots allows automating and answering calls which require answering repetitive information.

Benefits of Chatbot Development in The Travel Industry

Creating Better Travel Experience

Whether it is a business trip or leisure trip, it takes exact planning to conduct a tour. Weather forecast, foreign exchange, a checklist of dos and don’ts or getting updates about public transit, there are many matters which could make traveling overwhelming. Chatbots can help travellers, especially novice travellers stay organized. Chatbots can also provide timely information or warning to travellers of delays and travel advisory.

 

Extending Team Size

Riding on the new generation of mobility and increased Internet connectivity, Chatbots have become popular across the globe due to easy integration across products and portals, the accuracy of the information and instant responses. Chatbots can interact with humans at the speed of light allowing the staff to foresee a service-related problem, optimize the guest experience.

 

Quick Access to Data for Personalized Service

Gathering valuable data of customers is one of the most effective ways in which Chatbots are revolutionizing the complete travel industry. All the Chatbots are flawlessly integrated to interact with the travellers throughout their journey. As all interactions with customers are analysed and recorded it lets travel agencies to create experiences for regular travellers and offer highly contextual and personalized services. Chatbots create many opportunities for the travel industry by improving customer experience with personalized service.

 

24*7 Availability

Natural language processing (NLP) enables Chatbots to understand unclear queries, which act as trigger words from the query and use them to carry out a customer’s search. This emphasizes the idea of the Chatbot of an assistant who can help, handle any service request, or answer any questions and who can potentially give the customers exactly what they want. Chatbots offers a highly specific customer and contextual service to remediate travellers’ experiences through all stages such as pre-arrival to experience after the trip is completed. Whether it is providing so many options to book holidays, sending out automated reminders about the booking date to travellers, receiving a suggestion from the chatbots about nearby locations and sightseeing places to interacting with the guest post-trip.

Chatbots can easily resolve all the queries. This will enable human employees to focus more on resolving complex customer issues and performing critical tasks that requires human intervention.

 

About Author
CAWi is the one of the leading chatbot developing company, provides services for all industries like healthcare, banking, telecom and more. Drop a mail for contact us to info@cawi.ai

Role of Chatbots in Logistics Companies

Chatbot is a man made conversational brain power uses AI programming to communicate with users in user friendly languages by means of voice or text. Many organisations and industries are taking use of this technology in many fields to save man power, money and time as well. Chatbots are very simple to use, appears natural and can be accessible continuously. It is
important to reach expertise of Chatbot development company to gain competitive benefits.

 

Business coordination is very important in every business especially in logistic and transportation companies. Chatbots are bringing new changes in logistic industry:
● Efficiency of the warehouse will increase and managing the picking methodology, it will
taking care of immedient and crucial things to transport fast.
● Helps to extend the capacity through GPS advancement.
● IoT sensors make sures that temperature, vibration, load weight, and machine
execution over their entire task force.
● Chatbot offer the best method for improving security and reduces the last-mile
transport cost in self-driving vehicles and robot movements.
● Customer support like booking, shipment process and any transport related queries.
● Maintain the supply chain task like warehousing, line the board, route.

 

A chatbot is a software main aim to update several tasks with advance technology, those tasks are related to logistics such as booking tickets, cargo tracking, finding rates, etc. With the help of Artificial Intelligence, Chatbots are capable of doing conversation like a human. One of the innovative applications of bots would be for the transportation and logistics industry. Entire
supply chain cycle would be complete transparency and improved visibility with the help of chatbots in this industry like manage booking and picking up requests to track the shipments and automate quotes for delays if any. Chatbots can help to overcome many challenges the of keeping its customers well informed about the shipment.

 

 

Advantages in logistic industries:

● Improve Work and Productivity in Real-Time
● Enhance Customer Experience & Sales Productivity
● Automate Repetitive Tasks without any delay
● Streamline Workflow Between Users
● Boost Efficiencies of services

 

Increasing competition in market and customer demands on services and increasing competition leads to change in the logistics industry in their focus to build a chatbot this can manage customer queries 24*7 without any delay.
To get this advantages in your industry, please reach CAWI is the most trusted chatbot online development company. Reach our website www.cawi.ai or mail us info@cawi.ai

Why AI chatbot important in Banking industry?

Now all the industries are racing towards artificial intelligence to update their business according to the trends. Increasing chatbot online usage in the banking and finance sector is the new wave of adopting new technologies. Adopting chatbots in banking sector is improving the customer experience and helping to reach customer expectations.

To give response to the repetitive customers queries is really headache work, chatbot has that potential to give quick response to the customers’ queries and also it can give response the queries which are not set in a program by adopting artificial intelligence technology, this type of chatbot is called as AI chatbot.

 

 

Banking chatbot different use cases

Personal Banking Services

Standing in long queue and filling out paper work is really taking too much time for customers as well as employees but through digital system all these issues are solved. Now customers can check their bank balance and can take account statement in easy steps using a simple interference through chatbot development. A unique identifier provides authorized and access account data and other account related activities. Online transaction between the inter-bank or third party by following certain authentication methods can save customers time and workload to bankers.

 

Improves the Customer Support

Providing personalized customer support is the backbone of every business, without providing proper customer support no organizations can do competition in with their competitors in the market. In banking and finance sectors it is necessary to provide 24×7 customer support but it may not reach that level without customer service bot. Chatbots will help with giving response to the customers inquiries, choices to update customer KYC,
provides complete information on new scheme and services. They guarantee that the client’s questions are illuminated in the most limited time frame and never let clients feel that they are interfacing with a machine.

 

Provides Personalized Marketing

Banking industry providing so many services to their customers but all customers are not having interest on every service. Chatbot can provide more information on particular service to the customers based on their interest by referring their profile data. Targeted services are brought to the customers at the right time through the help of chatbot which can increase conversion rate effectively.

 

Improves Employee Self-Service

Employee should contact human resource official personally to get information or for any of their work. Through HRMS app an employee can request to update their profile information or can access personal
records, apply leave through app and can get pay slips without much human interaction.

Employees can chat through the bot and get the required information so that they can save their work hour and use that time on work to get more productivity. Chatbot is help in every industry to get interactive way of business between customers and business person. If you are looking for this service, please reach CAWI is the best chatbot development company in Bangalore.

How A Chatbot Can Improve Your Healthcare Business

Chatbots are more popular and adopted by every industry like healthcare, travelling and many more representatives. Artificial intelligence technology is used in most of the fields and is helps to get progress in that fields, for example chatbot development. Nowadays all the work is done through digital way, so it
is necessary for all business to have their own chatbot, in this way messenger bot like Facebook messenger, slack and more chatting apps are growing earliest.

All the world is in our hand if we have smartphone and can operate everything by sitting at home, we can take many services like banking or financial work, shopping, booking tickets and many other works. To improve your application performance and to get more market value, it is needs to update with new technologies like IoT, AI and machine learning and others.

 

Unique benefits of using chatbot in healthcare

Health monitoring

Healthcare industry understood that how it is important to be available if there is an emergency of medical attention. But doctors have limited time to look for lot of patients. In this case, chatbots are used to monitor medical assistance at all time. Next steps leave to virtual assistants to remind patients to take their medicine and keep on monitoring their health status.

 

Updating information about health status

Emergencies are common in healthcare industries, but it requires prompt and correct diagnosis. Different medicinal services can settle on the correct choice in time in the case that they can acquire the required patient data effectively. That is the reason various current medicinal foundations are making a
chatbot that is used to maintain internal records safely. With the help of this type of healthcare chatbots can promptly get significant patient data, for example, prescribed and directed prescription, regular check-up reports, and so on.

 

Gaining the patients’ trust

All medical organizations should keep update with new technologies and that one should be effectively present on online and on all social media channels to attract patients and to get more appointments. In healthcare industry, we have to notice one thing that it might not be easy for patients to check the best
service providers on webpages for their health problems and to book appointments with no others help. So, in this situation artificial intelligence technology-based AI chatbot helps them to book easily. Using chatbots patient can communicate with that and informed about their condition so chatbot is offered to visit medical specialist shortly. This type of communication gains the trust of patient.

 

Easy to schedule appointments

As we discussed in the above section AI chat bot for healthcare website is the great platform to communicate with future possible patients. Apart form communication, chatbot is very effective to schedule appointment with medical specialist online. Some chatbots are also used to coordinate patients with the relevant medical specialists and monitor every one of their visits and follow-ups in case this data is required later.

 

About Author
CAWI is the one of the leading chatbot development companies in Bangalore. Provides services on HR bot, Bots for Healthcare, chatbots for banking, Chatbots for finance and Chatbots for insurance etc,.

In which areas HR bot is supporting the HR managers?

The evolution of HR to turn into an equivalent stake business switch is at present in progress. Each organization should give more value to their employees because they are the most valuable asset to the company, and they have begun searching internally and this has put the job of HR in the spotlight. Presently, it is important to implement and follow some effective and engaging strategies in HR policies to guarantee that associations have enough prepared their employees for when the future of work comes impacting. Let us look at how HR chatbot supporting this journey by making primary functions of HR:

 HR chatbot

FAQS and Coaching

Employees were frequently gone through the long cycle of tedious instructional courses and training systems. A chatbot that is commonly made accessible 24×7 enables representatives to get prepared in a coordinated mode and nonstop, adding adaptability to their work life. By expending these conversational preparing modules, like FAQs, normal questionnaires and tests. For example, to determine questions and update learning in the IT space, IT helpdesk bot gives access to the information to representatives over the association. Preparing bots likewise deal with authoritative viewpoints like sending updates and fixing mentor arrangements.

 

Employee Engagement

Employee engagement is nothing but understanding the employee and making them feel great in their working environment. To accomplish extraordinary employee experience can’t be only the senior management’s activity, commitment occurs from all over. This turns out to be genuine just when each worker is enabled to make a move — through an advanced self-service condition. This forces a commitment instrument to be able to speak with each employee and work towards structure a network. A multi-purpose employee engagement bot takes a shot at assessing peers, make loyalty programs and get the employee to connect through a discussion, selective for slack.

 

Brand recognition

Building a business brand is the establishment of good enrollment. AI chatbot converse with networks of potential competitors on various stages, as the company itself, to find the talent. This does not sound like company bots but rather really, carry out their responsibility. They are found on famous social media networks like Facebook, Slack, by means of Mobile and others.

They additionally build the company brand recognition. Chatbot development helps to collect information from different frameworks like intranets, CRM applications like Salesforce and LOB application and go about as a solitary purpose of contact.

 

Recruitment Process

From the competitor web search engine to applicant tracking systems (ATS), like that many tasks require automation. While utilizing ATS, the process of parsing played a major role in collecting data. With Chatbots, competitor data is accumulated crosswise over various channels over a discussion with the candidate. Even candidates also can ask the chatbot about inquiries relating to a set of working responsibilities, organization culture, and meeting/interview process.

Like this HR managers can get so many benefits from chatbot development company i.e., CAWI is one of the best customer support chatbot development companies in Bangalore.

Do visit us at www.cawi.ai for information on how can CAWI™.AI can help you with your businesses.

How can chat bots help in the telecom industry

AI has paved ways for the telecom industry too, and it seems that most of the telecom operators these days are harnessing the power of Machine Learning (ML) and Artificial Intelligence (AI) to increase their network’s sturdiness, improving the customer satisfaction rate, optimize various business processes to earn better revenue and much more. They are now trying to implement the AI, ML, and the Internet of Things (IoT) to improve customer services apart from the entire digital transformation which we speak of!

Realizing that this time it’s gonna be different technological evolution thanks to AI & ML, it is also true that with the radio and television industry booming up and going digital it also is good news about the telecom industry getting connected altogether at a different level and this transformation is possible thanks to chatbots.

chatbots in telecom

Improving Customer Service through Chatbots
Knowing that chat bots are in the current trends now and are widely accepted across the organizations at large, it becomes important for the industry to reach out to a wide audience across and, also get an edge over the competitors which will be an added advantage. Since this concept of  customer support chatbot in telecom is new and, improving customer support is one of the most important use in today’s context. Customers want to get access over any information which is relevant to them at the earliest. When a customer is interacting with a telco chatbot, it feels just like texting a friend. The only difference is that on the other end, there is a friendly chatbot ready to resolve various customer queries.

Improving your business
Customers these days can access all sort of information right form knowing what the company does, offerings, service areas etc., to getting the entire info together at one go. Customers can directly seek help from the bot and, ask their query. It definitely is a better solution than the customers surfing through the website for an hour only to feel frustrated afterward due to getting nowhere near the information.

Automizing customer support
Implementation of chatbots in automizing the customer support can free the resources or tasks banks handling responsibilities such as handling billing, processing of payments and helping out customers in addressing any differences in their chosen plan. Also the same can be utilized for simplifying the query clarification which is handled by representatives so that the SLA’s can be met with the users which will help analyze the overall consumption of network and error rates.

Improving the IVR interactions form a customer point of view
Customers when have to go through multiple IVR processes have to wait for longer period of time and, also that can cause a lot of problems when it comes to their queries not being resolved. The integration of the IVR system with chat bots can humanize the entire experience for customers. Customers can simply interact with the IVR and seek reprisal of their query instead of having to navigate through DTMF rules or menus.

Optimizing Field Operations
Customer needs can sometimes be a little juggling and it can become extremely challenging for the customer support team to keep track of technician schedules according to customer demands. Find out how chat bots can transform your telecommunications opportunity, do visit www.cawi.ai and, do drop in your queries.

Which are the industries getting benefits from Chatbot development?

Machines are currently changing things that were done with people before. For example, imagining the robots leading complex human medical procedures. There are many different examples that are also there. How about we view a portion of the strategies sees through the control of robots over people. When we talk about robots, it will be not good about not discussing AI chatbots. They are driving the best approach to disturb each industry and business area. It is important to mention that chatbots are providing complete information on the analysis of key metrics including sales, customer engagement, traffic and much more.

Most organizations have consulted chatbot development company to adopt chatbot for website to get some effective results. You may have known about chatbots conveying customer support 24/7 on service websites. This chatbot benefits will not get the end, because it is used in various industries as mentioned below:

benefits of chat bot development

Restaurants and Hotels

Chatbots are changing the way of business and how they providing customer support. This chatbot services will be available 24/7 for 365 days. Accommodation and travel industry can coordinate to build a chatbot an appropriate visitor profiling. It would assist them with serving customers better by providing altered services and offers, bringing about visitor dependability and satisfaction.

AI chatbots have the capacity to remain associated with visitors’ appropriate from the registration. Regardless, what questions they have at the top of the priority list, chatbots can give answers in a few seconds bringing existing visitors and user fulfillment.

Customizing the room as per visitor needs should be possible through chatbots. By basically responding to a few inquiries, visitors can book the room as per their wish during the registration. So also, if the visitor needs to book a ride, request sustenance, can get service at room chatbots are there to serve easily.

Financial Services and Banking sector

With regards to banking, the majority of the customers are not ready to do converse with the customer representative. Particularly with regards to getting some information about investment, credit cards, loans, and account information, but most of the customers will visit the bank’s website.

In any case, chatbots can help in having a major effect. Just by welcome the visitor on the site with a “welcome” and asking what they have to know. Regardless of whether the guest needs to get some information about better home loan plans or anything, chat bot can manage them to tap the connection or send a content-based answer.

There are various potential outcomes with regards to the sending of chat bots in banking and financial organizations. For example, if an individual needs to change its present account to savings account, chat bot can manage them through the technique to pursue.

News and Media

A portion of the news and media organizations have effectively understood the including of news centered chat bots for social media channels.

This chat bots in news and media will get bright it enables the client to peruse the point that they cherish. The information is gathered through a history of users enabling them to view content that is relevant to their search history.

Fashion industry

Chatbots are clearing its approach to improving user experience and business. The Fashion business is no special case as renowned brands like Tommy Hilfiger and Victoria’s Secret have effectively understood the significance of chatbot in improving client benefits and expanding deals.

The bot shows all collections of fashion collections are at the store. With various inquiries posed, the client can pick the alternative as per their own needs.

For example, in the event that they like to go for with or without formal wear, what value range suits their spending limit, what hues do they like and considerably more. Clients can have shopping knowledge as though they are in a blocks and mortar shop with a business delegate prepared to support them.

Chatbots are now ruling every industry. Along these lines, before enlisting the chatbot development companies, you have to get clear idea about your business and its improvement it would provide you positive ROI.

Do visit us at www.cawi.ai for information on how can CAWI™.AI can help you with your businesses.

Role of messenger bot to grow a business successfully

Enterprises are constantly held by another, effective technology that guarantees to change the manner in which they business. This could be the guarantee of better customer support, more deals, development, etc.

However, the trendiest technology that has caught our consideration – mechanized bots in messenger bot like Facebook – is ready to do the majority of the above mentioned.

A chatbot app is a bit of programming that includes artificial intelligence technologies to communicate with customers. Basically, these bots comprehend what is being asked and would then be able to figure a reaction in an exceptionally human manner.

As you know, chatbot messenger can possibly change the strategies of customer supports, services, marketing and sales as well – and to improve things. Revolution in automation is particularly the method for future revolution.

messenger bot in a business growth

How Messenger Bot is Beneficial?

Giving customer service and providing that service with less time are the primary elements of such programming, yet bots can be utilized for a huge number of services, those are,

 

Improves Customer Service and Qualifying Leads

Chatbot online can answer to customers’ queries and solve the issues at any time they need. For example, having the option to change reservations at a restaurant or finding out about reclaiming focuses directly.

Conversation Bot can also collect any basic data of users which helpful for companies. This bot can identify and advance the most qualified leads for human representatives.

 

Helpful for E-Commerce Transactions

A bot can deliver special promotions and advertisements through chatbot app. Using this bot marketers can use the data of a customer’s purchasing history and send the customer relevant information such as personalized coupons.

 

Collection of Data

From an SEO point of view, AI chatbot can support organic results. SEO persons can easily track commonly used search queries to identify keywords used by customers for inquiries. This information can then be updated on site. And also be used to identify frequently asked questions to publish a blog content, videos, etc.

 

Improves Customers Loyalty

One of the most significant things Messenger Bot do is build up an one to one connection and build bond with customers. Customer loyalty can be worked through two-way discussions and giving benefits, important data to the customer. It can likewise fabricate brand recognition by telling individuals what your business does and what its main message is.

 

Why chatbot messenger is the Future

With Facebook Messenger having more than 1 billion potential customers consistently, it is no big surprise that Messenger Bots can give an extraordinary service to such a large number of customers and organizations. Having the option to get to the crowd of a standout amongst the most-utilized applications on the world is essential.

The customer develops the business, particularly with regards to customer support. Also, with chatbot app customers can get services more easily than ever get.

Now a days people want 24/7 services and direct line of communication, Bots can offer these services and helps to satisfy the customers so customers can make any company accessible at any time.

One research shows that most of the sales and lead generation happen, only when companies respond to customers’ queries within an hour. For providing these services chatbot messenger is the best suitable platform to respond instantly.

usually, most of the people like to utilize live chatbots instead of calling or messaging. People feel organized when they can get quick outcomes and get data just relating to what they requested,

Messenger Bot can also use the data which have stored to reengage with customers. If a customer purchase a thing and they are interest in the upcoming promotion, offers and similar products, chatbot messenger automatically send messages related to above things.

Chatbot development company like CAWI™  provides the best service on chatbot development. You can reach out us to take the best services.

Role of chatbot development company in business development

Chatbot development is reaching the high search volume by users because of that there are many chatbot companies that have come to field. From enterprises to small new businesses, everyone needs to make a chatbot messenger that would improve their customer services, we can reduce manual interference and take the whole business through chatbots.

Be that as it may, where does one begin with chatbot development? AI and machine learning are trend technologies playing a major role in build a chatbot. Research going around this from long ago, it is just in the ongoing years that computing processing force and data volumes have reached a high level where practice use cases for chatbot online development have become possible.

That makes finding the best chatbot development companies a big challenge. There are very few true bot development companies that can reach the customers’ expectations.

Chatbot Development Company
CAWI.AI Chatbot Development services

Here are some of the benefits of a chatbot

1. Improve Customer Service

Chatbots, in contrast to people, are customized to pursue a few rules. Even when customers act impolite and use foul language, chatbots will still treat them politely. This ensures that you are guaranteed a high level of customer satisfaction for your website visitors. These chatbots can quickly respond to customer requests at any time because they are available 24/7. Another important feature of a chatbot that improves customer service is that it is proactive. Proactive customer interaction means you are able to start a conversation. This way you can get in touch with customers and address any issues before they get in touch with you.

 

2. Enhances User Engagement

Coordinating a chatbot with your business website improves user engagement. Improving user engagement is very much necessary for business websites as it helps retain customers. A well-structured chatbot keeps up clients on your site by furnishing them with applicable data about your products and services. A chatbot also offers exciting information, spontaneously, to help users make informed decisions.

 

3. Enhanced Lead Generation

One of the important aspects of a good website is to generate leads. You can incorporate a chatbot on your website to enable to help you to produce leads. In order to generate leads, first, you are required to understand the needs of your prospective customers and give them a lasting solution to their needs. A chatbot additionally enables you to follow up on all guests from the time they visit your site to the time they make a buy. During this time, it furnishes customers with data and answers all inquiries in regards to your business.

 

4. It Targets a Wider Audience

Nowadays Almost all social media messaging platforms have incorporated this chatbot. These platforms appreciate extensive user-base support. In this way, incorporating a chatbot to your website architecture implies, getting access to the audiences on all these platforms. Also, if you have a startup or budding company, having a chatbot on your website advertises your business to a larger audience.

 

5. Handling Capacity

If you have many visitors frequenting your website, chances are your employees will most likely be unable to speak with everyone. A chatbot can deal with this with extreme interest by talking with numerous visitors at the same time. For example, if your business does the delivery, you can have a chatbot on your site where your customers can get in touch with you about your products and get immediate solutions. Your customers can order, pay for their orders and track delivery with the help of a chatbot.

 

If you are planning to take chatbot development services for your business contact CAWI™.AI. CAWI™.AI is one of the best chatbot development companies in Bangalore and has the best idea of creating chatbots. Contact us to get the best service on chatbot online and if you have a website for your business, then it will help you on chatbot for websites as well.

About chatbot and its uses for a business

Chatbots are now ruling the world digitally. Every business needs this chatbot application for their business and bringing a new way for businesses to communicate with the world and mainly with their customers through the messaging apps, the advanced development of all kinds of sensors and wearables and of course with the trend technologies like artificial intelligence and machine learning.

Now you have a doubt that What is a chatbot?

A chatbot is a set of programs developed based on the NLP, which allows a real interaction with users via a chat interface like a customer support chatbot which helps to improve customer services.

Chatbots are developed based on Machine Learning to collect conversational measures that allow them to understand human conversations and react to written or spoken requests to deliver a service. Since the use of AI, chatbot makes out the language, not just commands. Therefore, the more messenger bot has with users and become more intelligent.

chatbot and its benefits

Here am explaining about how it helpful for a business:

Chatbots are not only used for commercial purpose but also used for own enjoyment. Most practical use cases in business are customer support, marketing and sales.

 

Customer support

Now a days all users prefer chatbots to get quick answer to their questions. Use of chatbot gives perfect sense from a user experience and convenience point of view to both users and businessperson. Chatbots use this same logic to customer service bot. For example, imagine if you had to send out an email to perform a Google search, or make a call. It’s much easier to get immediate results by typing a few key phrases and queries into a search bar.

Since some organizations doesn’t have enough employee to do communication with their customers and follow up their response and queries regularly. So, there may be chances of loosing the customers but chatbot allow to start conversation with each customer, regarding any issues or queries and requests. Then your customer feels happy with your services. This leads to customer satisfaction and that satisfied customer help to build brand loyalty.

Another benefit of using chatbot is cost-effective. This chatbot cost is not depends on where they’re in use like on a social media page, on your website or via text message, they continue functioning same in everywhere.

 

Marketing field

chatbot app are playing an important role in marketing field. Conversational marketing is the application of chatbots and live chat to build positive and genuine relationships with your customers.

Today, most businesses are using chatbots that too live chat in marketing to let customers engage with them. Chatbot improves the customer engagement via one-on-one conversations and have their questions answered in real time, which is something customers need and look for.

There is another benefit of using chatbots in a business is help you reach more people by increase in brand recognition, which can increase your customer base.

Since chatbots can be used in many applications there is no limit for any sectors. So that you can take advantage to reach more industries that to help your business grow. Chatbot has the ability to answer multiple questions at the same time as well.

 

E-commerce sales

Smart chatbot convert from visitors into leads through virtual assistant chat with the users. Those chatbots store user’s information and valuable contact information that they given during their first visit. Through this you have more possibility to generate new sales.

Every businessperson should keep in mind that solving client issues or satisfying their needs is not enough, try that your service or product have definite value. Every client expects humane treatment and 24/7 availability of yours. You can give answer to your customer questions through chatbot messenger like Facebook messenger, WhatsApp, SMS or Web chat.

E-commerce is not only focused on new customers but also retains their potential customers. Through artificial intelligence, chatbot understand this concept so it refers the related products to the old customers based on purchase history. Like this E-commerce increase their sales using chatbots in their business.

 

If you have interest to implement chatbot to your business and want to get the benefits of that. Contact CAWI™ is the best chatbot development company in Bangalore. Contact via mailto:info@cawi.ai

Easy steps to create chatbot

Before going to build a chatbot developer should have plan on how to create a chatbot. I want to share some steps should be taken before building a chatbot. These steps will useful for all chatbot frameworks you decide to follow.

You need to plan your chatbot before starting to put a single line of code. Here is the list of best planning to create chatbot to make the best chatbot development.

What are the steps to create chatbot

Have clear idea on these following things:

Why are you building this thing?

It is, as should be obvious, a critical initial step of the procedure. A well-characterized idea will help manage the project to progress.

To enable you to characterize your chatbot idea, you should know the answers to these questions:

  • What should our chatbot do?
  • Does our chatbot solve an issue? If so, what is it?
  • What is the number one reason for our chatbot to exist?
  • Who will use our chatbot?

 

How is it going to interact?

The manner of speaking of your chatbot is its character. It is how it will interface with people. It is how it will ‘talk’ and the sort of words it will utilize.

It is basic to characterize your chatbot’s manner of speaking at an early stage since it will be utilized all through the build and lifetime of the chatbot.

To make a parallel to website development, your chatbot’s manner of speaking is like your site’s colour pallet. It is something you need to set toward the begin, something that suits you and your image, something that sounds good to you, your users, and the product you sell.

 

How do chatbots work?

Chatbots works depends on user interference of the chatbot. It is the way your chatbot works out of background and how this is reflected when being utilized.

Developers need to work on different types of chatbot i.e., scripted and structured chatbot, AI chatbot. Chatbot functions on scripted and structured based questions and answers are not that much complex. and bots that function on machine learning and AI are complex to understand.  From the front end they both look similar and as a user, you may not be able to make a difference.

Visit: How do chatbots work? – the complete guide 

 

How are you going to get people to use this?

On the off chance that you are considering building a chatbot you presumably have aims to profit from it.

Making a the best chatbot is extraordinary, yet on the off chance that nobody is utilizing it, there minimal possibility it will affect your main concern.

Accordingly, consider how you will get users to utilizing it. Consider it now, before you make a chatbot, so you can make some basic strategies to do marketing for your chatbot. Chatbot need promotion and effective marketing strategies to reach more people and to help you to reach your goal.

 

How are you going to get success?

You have your idea; your chatbot has the beginning of a voice, you have thoughts on how it will function and how to get individuals utilizing it.

You might not have any aims to profit with your chatbot, and that is fine. We have worked with foundations just as fun little ventures with zero gainfulness arranged.

Regardless of whether this is your circumstance, you must think about your chatbot’s plan of action. You have thought of what it accomplishes for its users, presently you must consider what your chatbot will going to do for your organization.

To analyze the success of your chatbot, think about

  • How I am going to benchmark its success?
  • What is the ideal path a user should take when interacting with my chatbot?
  • What resources will my chatbot take to build, maintain, and grow?

 

CAWI™ have the best idea on create chatbot. Contact us to get best service on chatbot online and if you have a website for your business, then will help you.

Want to build a chatbot – CAWI™.AI helps you

Chatbots can be built by own from scratch if you have the time and skills to development. otherwise, it is better to built on existing messaging platforms such as WhatsApp, Facebook Messenger, Skype, Snapchat and so on by using a third-party chatbot builder.

It is better to recommends using a popular messaging platform rather than using new app because that users will have to download separately. For downloading also need to do marketing and promoting. One more advantage of using existing messaging platform is easier to build a chatbot. Secondly, people are more likely to use your chatbot if it’s on a platform they are familiar with it and they like and use.

Facebook Messenger is a famous and very helpful publishing platform because it features a plugin that lets businesses integrate their Messenger bot directly into their website.

As for the third-party chatbot online developer, there are many things that integrate with the popular chatbot publishing platforms, such as mentioned above.

How to build a chatbot - CAWI™.AI helps you

Steps to be taken for how to make a chatbot in existing platform like Facebook messenger:

Connect your Facebook account to the Chat fuel chatbot builder

This step is too simple. Ensure you’re signed into Facebook and you will associate with Chat fuel in. At that point essentially click the “get started for free” button on the Chat fuel landing page. It will raise a Facebook association page that enables you to offer permission to Chat fuel to see your Facebook data. You have to approve it, and you’ll at that point be reclaimed into the Chat fuel chatbot developer, here you can select which Facebook page you need to connect with. 

 

Connect to your Facebook business page

Since chatbots are used for business and not to people, you need an business Facebook page that you use to attach your Chatbot to. On the off chance that you don’t as of now have a Facebook page for the business you will do promoting for, you ought to make one. When you have a Facebook page, then select it and you’re on your own way.

 

Walk through the in-app tutorial

Since you’ve associated your page, you’ll be taken into the processing of build a chatbot. Chat fuel has point by point instructional exercise you can pursue, only if you want that information.

It gives you a good review of the chatbot segments and how to begin with their UI. I do suggest you taking a few minutes to navigate their instructional exercise, as the that information will help you on your way.

 

Create your welcome message and default answer

After the short instructional exercise, the next stage is to make your welcome message. The primary connection your chatbot guests will have is with this message, so make it great. It ought to be a short and quick sentence that presents the chatbot and after that asks them, “How can I help?”

Make a point to likewise make a default message — something that is appeared in the event that the client types in a message which you don’t have AI chatbot identification set up for. It should state something along the lines of, “I don’t know what you’re inquiring.

 

Set up your conversation navigation

In this step, you are going to build your own conversation navigation, i.e., the methods for a person to work with your chatbot. In chatbot development, we are attempting to enable our audience to get their answers to questions. The audience might ask plenty of questions so developer should think and program the chatbot to answer for those questions.

To make perfect conversation navigation, you should include another “block” for every one of these inquiries. It’s extremely simple; simply click “add block,” and after that type in a title for the block. Don’t worry about the content added in the block, Simply make the block and title them.

 

Link the blocks to the main navigation

Return to your main welcome message and snap the “add button” choice on the message block. Give a button name at the first field — “what you want the user to see”. At that point, in the following segment, select “block,” and after that you can choose the block, you’d like it to take the client to.

There are two options you can link to the block i.e.,

  • URL: Add the URL of your business website, that will take your chatbot users to your website then there will be a chance to get lead, if they are impressed by your website.
  • Phone call: Enter your business phone number and then users will click on the button will launch the phone’s dialer.

 

Add in chatbot dialog

In this you can add a descriptive content which you want to show to your users i.e., when someone ask a specific question. Snap on the block on the left, and it will open the unfilled block. Here, select a block kind from the following choices:

  • Text card
  • Typing
  • Quick reply
  • Image
  • Gallery
  • Go to Block
  • To Sequence
  • Plus sign (+)

 

Create your artificial intelligence

After completing the making of content blocks, tap on the “Set up AI” connect in the left-side route. Here you get the opportunity to conceptualize every one of the inquiries that may be question of your chatbot and set up answers. The appropriate responses can either be new content you enter in this stage, or you can guide them to one of the blocks of substance you’ve recently set up.

 

Then finally you can launch the chatbot Promote” page in the left-hand navigation menu, and then copy the URL at the top of the page. Share that URL on everywhere you want.

If you are thinking about “how to make a chatbot that learns”, Don’t think too much, just contact CAWI™ will provide better solution for your problem. CAWI™ provides best service on chatbot development among all chatbot companies. Contact via mailto:info@cawi.ai

How do chatbots work? – the complete guide

Maybe you are thinking What is a chatbot? And how do chatbots work? Here are the answers to your questions:

A chatbot is an artificial intelligence (AI) based automated system that can do a conversation with user in natural language via messaging apps, website and telephone. It operates within defined set of rules and parameters. It is one of the most advanced and promising expressions of human conversations through voice commands, text chats or both. From technical point of view, chatbot uses natural language processing (NLP) for the question answering system.

How do chatbots work

How chatbot works?

A chatbot works in same way as a human doing in helpdesk. The chatbot should have an ability to identify the user’s queries, collect the information and relevant entities from the user’s queries are the most important steps that chatbot should take. Once the chatbot focused on the content of the queries, provide the most appropriate response to the user’s queries.

For example, a customer sends a query like ‘What time does your store open tomorrow morning’. Based on the information available, the chatbot used to give immediate respond as human do like ‘Our store opens at 10am tomorrow morning and closes at 6pm’.

The chatbot response may be:

  • A nonexclusive and predefined content
  • A content recovered from an information base that contains various answers
  • A contextualized snippet of data dependent on information the user has given
  • The consequence of an activity that the chatbot performed by interfacing with at least one backend application
  • A rewriting question that encourages the chatbot to understand the user’s request accurately.

 

 

What is going on behind a chatbot front end?

Before getting to know about this question, you must aware about types of chatbot.

As we mentioned above, all chatbots are working based on AI, and all of them are supported by programming. However, chatbot is divided into two categories. This division is based on whether the dominant feature is hardcoded questions/answer or the AI.

As we know chatbot functions on scripted and structured based questions and answers are not that much complex. and bots that function on machine learning and AI are complex to understand.  From the front end they both look similar and as a user, you may not be able to make a difference.

 

Scripted and structured based chatbots

A chatbot functions on hardcoded questions/answers requires a little knowledge and skill set but it will provide error free output to specific instructions. This means user’s questions must match with the programming developers have been given.

if the programming is not there in chatbot system, the question is ‘Will I need a brolly tomorrow’ then the chatbot response will be ‘I am sorry, I didn’t understand the question’. This bot can only be restricted to the programming it has been given.

In this scripted and structured based chatbot users can only interact via buttons or a given menu, you might be talking to one with structured questions and answers.

This type of scripted chatbot development is often used on Messenger platforms but this chatbots are not used for marketing purpose because it needs to interact a lot with the bot. Prefer used to send newsletters or daily content pieces, generate leads, engage users, do surveys etc.

 

NLP Based Chatbots

NLP based chatbots are more suitable to customer service bot. If you are running a business this type of chat bot is very helpful to manage customer service things. This chatbot can understand meaning of language of commands you give, and these are do not need to be so specific.

An AI chatbot will easily understand that umbrella and brolly refer to rain, so that deviation from the standard question will not happen and users will get correct response to their questions.

This understanding of language is based on NLP.  NLP is a part of machine learning and artificial intelligence. Basically, NLP works on three concepts: intent, entity and utterance.

Intents and entities are used to help structure the AI agent, while utterance allows to train and improve it. Essentially, machine learning bots get cleverer the more they are interacted with. Obviously, developer has more work behind the scenes is much greater.

I think now you get a clear idea on how chatbot work, Chatbots are certainly not something to be get feared, but rather something we should enhancing our user experience for various processes.

CAWI ™ is the best place to get AI chat bot to your business to enhance customer services. To get to know more about us reach www.cawi.ai or info@cawi.ai

How can AI be helpful for helping the masses at large?

While we talk about how & why AI has benefitted the globe across Governments across the globe. There are customers and services providers who have been a part of this entire change. Taking AI altogether to a new level has always been the most important prerogative of all the tech evangelists across enterprises and, organizations at large. When we speak about Digital India and India Booming, we really mean to say that we have seen the growth of technology and its evolution in India and, how can it help the public at large.

Speaking of chat bots, they are now a name across the firms and, also are one of the most important customer support solutions considered across the globe. They can process the entire sales support function, by processing the queries in huge numbers and, also be available 24*7*365, helping the government departments and, civic authorities reduce their burden completely! Overall when used for good initiatives across bots can help government departments to be better service providers for their citizens.

Knowing that bots are important and not only working as a customer support but also as a helpdesk, sales, functions such as HR, recruitment, sales, IT, etc the time has come to use them efficiently and use their potential to maximum. Bots can be deputed in the following arenas.

1.Navigator & help assistance: 1. This has always been a major pitfall especially when it comes to visiting websites across the government portals, which most of them follow a similar pattern as the old age norms. It becomes difficult at times when one does not get answers to their query and after a huge amount of time wasted it becomes tiring to get through the same. With a service help bot or a navigator bot, the chat bot can work as the role of receptionist who can answer or guide one through the right query being answered or directing you to the right page across. With a chat bot that can easily redirect citizens to the right place, there’s no chance of getting lost or confused in the complex maze of menus, departments, sub-departments and pages.

2.Schemes and their eligibility:Knowing that people have been making good use of the current schemes such as the Jan Dhan Yojana, new housing schemes, schemes for the poor, homes for all, education for girls etc., it becomes much more easy for the people across to understand, visit the website and, gain some info on the above while, the people come and browse and they understand the finer nuances in detail. Chat bots can keep the users occupied with the latest updates and information. Chatbots can put them in a conversational manner for people to understand. Based on certain qualifying questions, the bots can understand a user’s eligibility and suggest the steps to avail the benefits.

How Ai can be helpful?

3. Collating responses: Knowing that we have a population of more than a billion already, getting a feedback from all and collecting it manually is highly impossible. We can see the amount of human effort which will go for this and, also the time taken for collating the same. In respect to the government campaigns which are now getting attention as compared earlier, having a bot at one’s end is going to be the best and the natural way to engage users to collect feedback, both qualitative and quantitative. It makes the entire experience very human and accessible to the citizens. With smart backend integrations, the bot can automatically route the feedback to the right departments within the government for quick action and helping solve grievances. Chat bots are the ideal solution for public-facing entities like government agencies and we say that because:

  • They are less expensive as compared to the amount of manpower needed.
  • They are round-the-clock working 24-7-365!
  • They are trained to take on burden and huge amount of data
  • They work faster as compared to humans
  • There is absolutely no learning curve to be able to use them–if you know how to read and type, then you know how to use a chatbot.

Benefits of using CAWI ™.AI:

  • Simple & easy to use with rapid installation and, quick deployment one can customize way one wants to
  • Offers personalized interaction increasing customer loyalty & retention
  • Time tested custom bot frameworks
  • Features are built for enterprise level automation
  • Available on mobile, desktop & web
  • Custom NLP & adaptive learning
  • CAWI™ when integrated with innumerable platforms can create wonders, in automating & simplifying the entire communication process anywhere anytime
  • Can be integrated with any backend

We @CAWI™.AI have always been a staunch believer of making the best use of the technology and, also leveraging individuals, organizations, and enterprises up to a higher level so that they are on the way to leverage technology in making citizens serve better and, be responsible. Wanna know how can you get a change here, please write into us at info@cawi.ai or visit us at www.cawi.ai

How can CAWI™.Ai help you with sales

AI enabled bots have always ensured maximum output in most of the businesses in the last couple of years. It is assumed that by 2020 almost 75% of the businesses would be using these chat bots for carrying out customer interactions. AI powered bots have always aimed towards providing quality services to provide better efficiency. They can be of immense boom when we speak about the day-to-day activities for departments like sales, marketing and data research team as well. Businesses are actually now able to cater to the needs of large organizations while they are able to get on with the daily tasks as well. They are able to enhance the amount of customer engagement, building brand, creating brand awareness, having real time conversations etc.

They understand the minutest aspects as well, right from the way to recommending and streamlining the entire sales process. With the use of the bots, the organizations benefit a lot from the AI enabled bots in terms of recommending products to the respective teams across as they can convey the same to their customers.

CAWI™.AI is here to resolve your all your issues at one go, extending and, enhancing your customer support altogether at a different level. Yes, the reason being when we know that a great customer support team is the answer for all these problems. But knowing that one needs to handle a great deal of queries, will a customer support be able to handle all this and more – The answer is NO!! as one cannot truly rely on hundreds of live agents to handle simple or complex queries.

Bot and CRM integration

For effective sales across, one needs to have an effective CRM Strategy which can help in automating and, streamlining the sales process. That’s why we see a lot of potential to enable more sales leads to take ahead to the CRM level and also we see brands taking the benefit of AI for engaging customers to improve their satisfaction and, overall increase the conversion rate.

Essential for sales team

cawi-ai-for-your-customer

Now how much ever we say, but we know one thing that every firm has their own way of working and, we shall always say this that all are different from each other. Some places the humans might work more diligently and, also at times keeping a slow pace in case if less members in the team, AI bot can be of help and, also in such scenario it is important to have a functional bot in place and, also with this the chatbot can help in funneling down the quality leads resulting in better conversions and rates.

Collecting much needed info

The sales funnel need to be in place. You need to be mindful of this factor while developing your chat bot. And this will help the bot to have proper answers related to the location, subject, people, and all the other details as per the customer’s needs. On the basis of the data collected, chat bots can provide relevant information to the customers about the property that is right for them or that they are interested in. Bots are already aware of the correct target audience. This saves you the effort of crawling and picking out the best listings. Based on interests, demographics, and various other factors, the chat bots qualify different prospects. Thus, chat bots help in making your sales more efficient.

Real time leads data

With human beings focused more towards understanding and working around the clock, there are at times when there would be an off and, they wouldn’t be available. In such cases, bots come handy as they can guarantee engagement with leads all the time without a break. It is a possibility that customers can change their minds when you are off work. This calls for something that can handle leads 24×7 and that is exactly what chat bots can do.

Enhanced data

Analyzing the market and performing research about customer behavior is a time-consuming and exhaustive process. Chat bots can simplify this process by asking customers various questions and providing the sales team with information about their behavior and interests

Best personalization options

With the help of chatbots, your business can customize according to the functions, industry, and location. For instance, if you run an insurance business, you can get the chatbot to check the policy and claim status according to the requirement. According to individual segments and preferences, you can ensure specific customization options. With an effective personalization strategy, you enable prospects to be easily convinced and use your products and services for the long term.

Smarter CRM interactions

CRM data and its utilization play a very critical role in generating sales. It keeps a record of all the conversations exchanged and also can help in enhancing the output of the entire efforts by improving the co-ordination of the entire process. This makes it easy for the employees to pull out the necessary records as and when required. Adopting chatbots improves CRM interaction and strengthens the sales team to ensure better overall sales for the brand.

Well, here you can see yourself how the bots can help increase your sales productivity by automating and streamlining tasks and, also helping move the leads get converted through sales and, converting the customer expectations and building long lasting relationships.

To find out what CAWI™.AI can do for you, please click here.

Are your customers happy while using the nex – gen Conversational AI

It’s such a clear fact about hearing how and why customer has always been the king. Why is it that customer feedback, even if it’s a 1 star matters a lot, speaks of a great volume in the long run. This proves to be true, especially when an organization focused on being customer driven.

Knowing that a good customer support always dates back to how effectively are the customer solutions are important and, why does a simple feedback matters a lot? The reason being that a good customer support can see the difference between the real happy customers and, the ones who rant a lot too! Well looking at it, how do you ensure that you really have an important tool which will help you in understanding your customer needs, feedback, grievances and, also resolving the same at the earliest.

CAWI™.AI is here to resolve your all your issues at one go, extending and, enhancing your customer support altogether at a different level. Yes, the reason being when we know that a great customer support team is the answer for all these problems. But knowing that one needs to handle a great deal of queries, will a customer support be able to handle all this and more – The answer is NO!! as one cannot truly rely on hundreds of live agents to handle simple or complex queries.

The solution? Conversational AI alias Chatbots.

Bid goodbye to the old age survey forms by using CAWI™.AI. Get your all new chat bot now!



cawi-ai-for-your-customer

Why and how can CAWI™.AI help you

Well it surely seems simple and, it is too!! Yes, having a bot handle all the queries is a task at ease and, also when it comes to having a chat bot handle all the queries at one go is easier! With a chat bot at the touch of a fingertip, one can surely access the problem areas quickly and, also ensure that the concerns are taken care of.

The average response time for the bot to reply is less than 2 seconds and, also bots are faster and quicker in responding. In fact, when we have a look at the entire mechanism or the support, it is way much better and, bigger than the humans handling queries. We say that we are humans are prone to errors or making mistakes as we might have to handle the response in some time. To this extent that at times the time take is way too much and we might tend on to hold on to the info for a longer period of time.

In fact, one school of thought even goes to the extent of mentioning that answering or replying to more than hundreds of users across the platform and, providing accurate information within some seconds, doesn’t seem that viable solution. So for enhancing the conversations, and simplifying the entire process becomes a simpler one, as they are trained to handle complex queries.

Benefits of using CAWI™.AI:

  • Cloud or on premise
  • Robust security controls
  • Seamless upgrades and deployment
  • Enterprise capabilities
  • Voice to Speech recognition
  • Powerful bot analytics
  • NLP and ML
  • Integrated Bot Builder

CAWI™.AI to bring in a fresh change:

Generally, customers don’t like to wait over a long period of call and, also they expect to quickly get over with the solutions too. In this entire process of data mining, looking at the details, the earlier records, and the queries – a chat bot can easily do these tasks in a much better organized way. With the modern customers now, well they are self-conditioned to self-support in most of the areas. And it’s a fact that more than 55% of customers prefer to get their requests resolved over a chat bot.

Why, chose CAWI™.AI:

  • Custom NLP & adaptive learning
  • Data protection and, custom deployed
  • Omnichannel with voice to text
  • Option for manual intervention
  • Audit trail and, user level access
  • Integration with any backend

A chatbot is always best for well-defined use cases and can always hand-off to a human agent for complex situations and escalations. According to a recent report by Gartner, by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human! So here you go, hat bots have now become a most important part of this digital age and, will help you for taking your customer support altogether to a new level!

Do you think you need bots. Then let us help you with this? Our AI experts are here to help you.Schedule a session with us.

For more info, on how CAWI™.AI can be of use to you, please feel free to reach us at info@cawi.ai

What are the topmost reasons for which chat bots are known as the future of customer service

The ability and intelligence of man to recognize the context and the content of the communication is always the core of any communication or conversation which he initiates. The same is now replicated through the help of the machines, thanks to Artificial Intelligence (AI) and machine Learning (ML).

These automated conversations are now at an all-time high as we have been seeing them making impact across every industry and sector. However, their biggest impact has been felt in the segment of customer service, which has completely transformed. Delivering assistance every time and, behaving like proper virtual assistants to improve business performance has been the core focus of AI enabled chat bots.

As we already are in the mid of 2019, let us take a look at the major reasons why chat bots shall be the will definitely be the future for the customer service:

Bots are where the customers are

The modern, open minded and well planned consumer can be seen everywhere. Be it’s the emails, text sms, alerts, notifications, reminders, social media platform chat forums, etc, chat bots are omnipresent to on numerous platforms to offer a great comprehensive interactive experience. Recent example is one of the leading fast food chain which allows the customers to deliver the food through online platforms, be it FaceBook, Twitter etc.

Enabling more personalized Interactivity

The bots are now more improved thanks to the deep penetration of NLP and, it’s improvements in the to make it more human like conversations. These improvements have enabled the technology to have more human like conversations. They can even be personalized according to the organization which uses it as their specific brands.

Handling more queries

Businesses or enterprises at large have more experience towards handling more queries or handling more volumes through human agents also known as chat bots require funds for training and, resource allocation purposes. Through the same, a uniform engagement experience is delivered.

Handling massive enquiries

Chat bots are now increasingly becoming more creative, they are able to take on the a lot of tasks and, perform multi- tasking which will help their enterprise by to enhance the overall efficiency manifold. Chat bots through their algorithm based engagement mechanism is able to offer a personalized engagement experience to a customer, remembering details from past conversations on every platform while handling a massive volume of conversations simultaneously.

Helping to reach out giant number of inquiries

Chat bots are more than important for interacting with the voice base conversations. They are used to getting the benefits by bringing the Moving beyond the type based engagement mechanism of SMS, chat bots can also interact with customers through voice based conversations. Chat bots then can be used to reach out to first generation internet users, bringing the benefit of the internet to them without language acting as a hindrance. Even after enabling chat bots with different languages, one can be rest assured that the number of queries or enquiries generated will be helpful and more at ease. Since these bots are well planned thought of strategic born out of the AI & the IoT generation, this is expected to scale up to higher priced at a value to exceed more than 1billion$ by 2025. Customer service is one such segment which has already showed clear signs of growth post chat bot inclusion. The future promises much more prosperity. Cha tbots clearly, have moved on from being a fun tool for the retail industry to a real solution that guarantees stronger customer relationships.

How can CAWI™.AI help you:

Knowing that technology has always been innovating and, AI seems to be the new trend setter, we @CAWI™.AI have always been positive about embracing technology!

Also, knowing that it’s the era of bots CAWI™.AI is agile, ready –to –deploy bot framework which The CAWI™ Bots platform contains every single component, which is needed to build, train, deploy, & manage AI-rich, chat bots for users to engage in all communication channels.

Benefits of using CAWI™.AI:

  • Multi platform and scalable
  • 3rd party integration
  • Supporting in English language
  • Cloud or on premise
  • Complete intelligent dialogues
  • Robust security controls
  • Seamless upgrades and deployment
  • Enterprise capabilities
  • Voice to Speech recognition
  • Powerful bot analytics
  • NLP and ML
  • Integrated Bot Builder

Our chatbot platform CAWI™ offers enterprise-wide security, while maintaining your access controls and entitlements. With military grade encryption for data in transit and data at rest, along with multi-factor authentication, you can be rest assured about the data being secured, which is fully under your control.

For more info, on how CAWI™.AI can be of use to you, please feel free to reach us at info@cawi.ai

Upcoming trends in bots

A new year has already begun, and with new opportunities and, new change altogether in the field of technology has given a new scope to work together on new technologies too. Last year as predicted by some of the tech gurus across the globe, 2018 was the year of chat bots and chatbot development – and, yes we have seen so many organizations – big or small now gearing up for some new applications this year too. According to Gartner’s forecast, by 2020 organizations will succeed in capturing 85% of customer contact with technology. So there is work to be done! What trends can we expect in 2019 in the field of chatbots and Artificial Intelligence?
Wide range in use of adoption of chatbots

As we all are aware that, the application of bots will become much broader in 2019. With smart tech this that a bot when developed further can, definitely do more and more and, hence will also play an effective role in understanding the questions and the intentions of the customer. In addition, the adoption of chatbots will increase.

Customer service is the biggest jackpot for chatbots
Yes! Indeed, as we are all well aware that customer service has always been one area where bots were able to make a huge impact. It has redefined the entire industry’s standards and parameters and, has been an arear to explore more further as to what more Chatbots can do.

Speaking about the successful developments and, applications chatbots are capable of handling customer contact Service is an area where chatbots are able to make a strong impact. In recent years we have seen successful applications that show that chatbots are capable of handling first customer contact or even full complete cases. According to Gartner, the service domain will continue to dominate in the coming years. In 34% of the cases chatbots will be used in the Customer Engagement domain.

Technology and organizations work hand in hand
In the coming year, technology for developing bots will be handled more by organizations themselves. Within the enterprise big / small, various departments and their employees will be responsible for the bots. Firms have a lot of bots which can function side by side. The technology to develop bots is no longer just for developers, but also for the people who work with the chatbots. In addition to this, large platforms make it more increasingly accessible to implement bot applications themselves.

The role of service changes 360*
Organizations have to deal with many different channels, which are important at different stages within the customer journey. It could be a website, reviews, calls, inquiry, e-mail etc., which are used to ask questions for understanding the firm in a better manner. A firm would want their AI chatbot to offer a proper solution across. But most important part is to understand that the bot has to answer as many questions and situations, if possible. In some cases when the questions become tough or, the bot is unable to answer, the chatbot can be switched to an employee.

Benefits of bot development
Bots are used to having a wide array of services as they refer to themselves. With bot being the one solution to organizations such as:
• Time tested custom bot frameworks
• Features are built for enterprise level automation
• Available on mobile, desktop & web
• Custom NLP & adaptive learning
• CAWI™ when integrated with innumerable platforms can create wonders, in automating & simplifying the entire communication process anywhere anytime
• Can be integrated with any backend

Ultimately, in the future, we are going to ensure that a bot knows what activity should take place, without needing assistance from a service agent.

By using CAWI™. AI– Conversation Automated with Intelligence” our end to end Bot Builder framework can help one build, train, deploy, & manage AI-rich, chat bots for users to engage in all the communication channels. Robust yet flexible, it can be deployed on – premise or in the cloud, designed to with stand the most complex business and IT requirements, without requiring changes to existing systems, policies, or procedures. Our chat bot platform CAWI™ offers enterprise-wide security, while maintaining your access controls and entitlements. With military grade encryption for data in transit and data at rest, along with multi-factor authentication, you can be rest assured about the data being secured, which is fully under your control. We at Mobinius™ are proud of CAWI™ being the only highly scalable Bot framework to create chat bots with confidence, which can definitely boost your organization’s tech – standards!

2019 brings enough trends to get started. Which trends are you already working on?

Why having a feedback bot is important?

Feedback Bot

It is always said that customer is the king which has been always true. Customer / client feedback has always been equally important and, on priority as always. It changes the entire course of action for the organizations and firms across the domains at large.

Looking at the age old tools such as customer surveys and the rest of it, most have them haven’t evolved much and due to which the modifications have been a continuous process. People still dread taking them and are only sharing the same when they need to give a positive/negative or a neutral feedback.

 

Knowing that the current tech comprising of AI & ML have been dominating the technology ecosystem, it is always advisable to make the best use of tech and evolve into something bigger & better. So rather than having or using the age old methods of collating a customer feedback, it’s wiser to shift towards using chatbots for the same.

Feedbacks bot

But why chat bot:

Yeah, that’s the question that has become evident these days. We have a solution for the same as a feedback bot which helps you answer all the questions at one go!

As per the recent studies conducted, automated bots are easier to yield results & are quite effective when it comes to garnering feedback as well. People these days are more comfortable with the results that are instant, rapid & quick. They are now comfortable enough to adapt themselves to a bot which gives a better & a faster result as well!

With the latest technologies in place and platforms, our CAWI™ helps you to align your goals in line with our existing support bot onto feedback as well. Any complaints and issues can be resolved as a part of the feedback flow.

With the recent social media & conversational platforms such as What’s App, FB Messenger, Alexa, Cortana, Google Home & Amazon Echo still do not have an automated feedback system to reach users.

Analytics are the most important insights as they help you determine your results & your strategies ahead. It’s just one way to get a proper strategic framework ready along with the results and also having a higher number of feedback collection is always valuable if it helps you provide some amazing insights.

So, what’s the wait for?

Well CAWI™.AI is not just restricted to one’s space, but also to the organizations in the existing domain such as – Banking, Aviation, Hospitality, Retail, Manufacturing, Automobile etc., to name a few. Visit us at www.cawi.ai to know more.

How is #AI transforming the real estate industry

The technologies have been emerging day on day basis and, with every growing day they are becoming stronger. Be it a small or a medium enterprise or a big established brand or for that matter a start-up as well, AI has been reaching new heights of success, already.

Whether its retail, aviation, pharma & healthcare, hospitality etc – AI is for all and vice versa. But the most important thing here is delivering a good customer experience, as we all know customer has always been the king and, hence offering a service is important to ensure that one’s customers get the best experience.

AI_revolutionary_world_digitally

With mostly all the sectors welcoming the technology and, paving new ways to digital transformation, this sector too has started adopting the changes as much as possible. Be it the property buyers, stake holders, owners, dealers / brokers, realtors from upcoming ones to reputed ones, al are looking forward for integrating AI into their existing infrastructure.

Commercial, as well as residential buildings, are becoming smarter with each passing day. To be precise, the real estate sector is transforming and taking giant strides towards development.

Let’s look quickly as to what AI can do

With the use of AI, one can completely get a digital transformation done. AI will help one leverage, by collecting info and turn them into rich real time info / data. Looking at what AI can actually be a boon in the real estate sector as following:

AI powered tools have the power to identify the external characteristics of a building. One can actually use AI to its fullest by getting real time stats of electricity consumption and, also identify temperature levels and energy consumption amounts, thus optimizing smart energy utilization to fullest.

Timely detection leads to effective and preventive disaster management in case of any faulty systems being operational or raw materials being used.

With the help of data analysis, interactive chat bots, and machine learning, property builders, developers, and buyers have loads of surprises in store.

1. Interactive bots

Bots when used for real estate sector can help in achieving a holistic 360* view of the entire architecture. Some of the leading real-estate companies have interactive and communicational bots who can help give a 360-degree view of a particular property. Potential clients can have human interaction with these bots, ask questions, and streamline their search according to the suggestions.

2. Effective data analysis

With Ai enabled bots on the go, the company will record the right amount of information about a building along with the scope for improvement. This in turn shall prove to be an excellent move in reducing tenant costs and ensuring optimal comfort for them.

3. Optimum security

Proper secured living is the key to a happy life. Every individual wants to stay secured & protected in their home and the security aspect of a building often proves to be a parameter for its sale-ability. With AI-enabled security systems, automated voice and facial recognition become quite easier.

4. Making recommendations

Whenever a new property buyer or a visitor would visit your site, you will have to provide the right information or suggestions that are useful to him. With AI-powered site management systems, you can identify the information that is useful to them and make valuable recommendations.

AI can influence purchase decisions and help a real estate establishment earn huge ROIs.

Chatbots – Trend setters for tech

With the technology changing around and leading to a complete transformation, AI has been the major forte of all. With the rapid advancements in the field of AI, it has now become much easier for the people at large to understand and embrace the same.

Well, coming to bots – we all refer them as a “chatter box”, or as automated bots which converse intelligently (yeah, referring to the technical intelligence which is AI) with the users responding to any query. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere, anytime – and pat comes the reply!

In today’s context, these are one of the most helpful tech around us. The use of AI powered bots today, has led to many new intelligent & smart ways of working. With bots around the corner, one can just not only be amazed, but also see what a marvelous job one is doing.

Time to say a big hello to Siri, Google Assistant, Cortana, Alexa, to name a few!! Knowing that these have paved ways for newer variations of bots to come, the technology sure has a lot to offer more than what can be seen.

Chatbots and AI have become household names and enterprises are taking notice. According to a recent Forrester survey, roughly “85% of customer interactions within an enterprise will be with software robots in five years’ time” and “87% of CEOs are looking to expand their AI workforce” using AI bots.

In an effort to drive increased labor efficiencies, reduce costs, and deliver better customer/employee experiences enterprises are quickly introducing AI, machine learning, and natural language understanding as core elements of their digital transformation strategy in 2018”

AI chatbot revolutionizing the world digitally

With the technology evolving round and changing the entire scenario it has now become easy for masses to embrace IT like never before. Well to say what’s the best tech has to offer is no longer a mystery, but a pandora’s box – you never know what’s in store next and, also becomes a tad difficult for common people to comprehend. In spite of knowing the limitations, one has to be adaptable & flexible enough to move a higher notch above the rest to like & understand the technology. Talking of this we have seen the rise of the tech from introducing the most basics tech to the most complex ones and, still soaring high knowing where it will land.

Referring to the most simple to complex tech that we know these days is the birth of chatbots thanks to Artificial Intelligence services and with the improvements in the machine learning and natural language processing have made AI chatbot an important feature in messaging app. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere, anytime – and pat comes the reply!

In today’s context, chatbots are fun to be with and can help customers achieve what they want. Today, use of chatbots are seen as easy and fun ways to help customers achieve an outcome. You’ll encounter them on web sites, social media and even on your smartphone. Most of the people taking advantage of AI chat bot for entertainment sectors. Say hello to Siri, Allo and Alexa, to name a few!! Referring to various insights, as we all know, bots can be used anywhere – either internally in the organization as well as being used as a:

  • HR Bot
  • Help Desk Bot
  • Feedback bot
  • Employee life cycle bot
  • Recruitment bot
  • Appointment bot
  • Sales bot to name a few…

The most important bot that has been gaining momentum and, is steadily on the rise is the Feedback Bot / Customer Service Bot. In most instances generally, users either mail or call the customer care team with certain queries pertaining to some features of the site, placing an order or asking for their status updates. Looking at the time spent here and there, and then waiting for it becomes a nuisance after some time, leading to chaos.

How Chatbots can enhance the customer service / feedback process

In marketing, the belief that chatbots and AI are the new things going to change marketing field. Many marketers believe artificial intelligence chatbot is revolutionizing business by providing better customer service, keeping customers engaged after sales, and adding personality to a company’s brand.

Just imagine what if you had the entire info at one go. With the help of a Chat bot to talk to your customers, which has all the basic FAQs and any additional information that might be needed into your chatbots. So when the customer keys in the query, it answers the customer much similar fashion as a customer service personnel would have responded. This makes the work easy for the customer and saves the time and effort of your customer care team. The rise of chatbots has improved the entire communication channel between businesses and brands. While customers leverage self-help, businesses can build stronger relationships and increase sales.

Quick customer response

At times, there are several customers, who try and connect at the same time. So, it becomes all the more necessary to have a big team to handle the queries. If you have a chatbot interface, then instead of waiting for a long time in the queue, the customer’s questions can be answered immediately. Whenever there is a real need to redirect someone to a customer service personnel, the chatbot could then relay the conversation or handle the situation if it calls for a straightforward solution.

AI_revolutionary_world_digitally

Collect and analyze customer information

Chat bot AI can quickly gather the info and then process all required customer related information.
The collected user information, as well as the purchase history, could immediately be linked and analysed to interact with the customer and suggest suitable recommendations. This can channelize the sales & get the business going.

Being available 24/7 for customers

Every business gives equal importance to the customers, by being continuous available. But, with chatbots on the go, you can be rest assured about a 24/7 service and that too handling on a mass scale.

Do you think you need chatbot AI services? Contact CAWI™ is the best AI chatbot development company to get best chatbot services, please feel free to reach us at info@cawi.ai

Do we live in the era of bots?

Intro:

How about traveling to your favourite destination and marking it off your bucket list! Well, the tiring times of hunting the entire destination, looking around for accommodations, finding the right amenities etc., is now over! With the entire info being available online, it becomes easier to get your questions answered. Technology, today has changed the way we perceive things. The amount of info available is in plethora and, we are as usual wanting more of it.

But, what happens when you discover your personal travel experience to be hassle free and, keep you connected with any info that you need just at a touch of a button? Gone are the long waiting days when one would call up and stay long on the calls for awaiting the entire info!! What a sheer waste of time it was! In today’s current scenario, when we discover different facets of technology, we are taken for a surprise, looking at the way tech has evolved. Now, is the era of technology engulfing us with its brand new offering of – Chatbot development! Thanks to artificial intelligence we as tech evangelists, tech geeks, tech guides, tech followers etc., have experienced this new found wave of technology!

What are bots?

Well to start with, understanding these bots isn’t a rocket science at all. All we need to know is that any info / query that we ask for, shall be answered by the bot. Looking at the times ahead, all we know is that being a user, we won’t be solely dependent on asking people and other stuff etc. In today’s trends, chatbot is informative, helpful, equipped with more info and can help the users achieve with what they want.

era-of-bots

Understanding what the customer wants and simplifying tech is what we @Mobinius do. Keeping the same in mind, we came up with our own bot framework – CAWI™: Conversations Automated With Intelligence, which helps boost your organization’s tech – standards!

Design, Develop, Deploy bots on CAWI™ with complete automation equipped with intelligence!

What is CAWI™?

What exactly is a bot? And secondly, why is CAWI™ – as a bot framework so very important? What does it do? How does it help you to be a part of the entire digital transformation?

In the era of AI as we all know, technology has been transforming rapidly. It’s the era of bots as we say – automated conversations which not only helps you ease your time, but also ensure that the help is always around the corner, making your life simpler.

In an instance of missing your travel itinerary?? Worry not, CAWI ™ is here. What one needs to do is simply enter your reservation ID and ask the bot, which will give the entire info at your fingertips! Be it the travel industry using this bot framework for the latest travel itinerary of a guest, booking a hotel / movie ticket, getting reminders for your credit card bills or tracking a patient’s health status – CAWI™ can be used anywhere & anytime! Taking the same ahead, we at Mobinius™ have always been in the forefront delivering the immense possibilities of delivering AI enabled IT solutions its best!

cawi-bot-interaction

CAWI™ Features:

Multi platform and scalable

Multi lingual support

Cloud or on premise

Complete intelligent dialogues

Build once, access anywhere

Robust security controls

Seamless upgrades and deployment

Powerful bot analytics

NLP and ML

Integrated Bot Builder

Tea & Tech Session – on AI & ML

It’s always good to take initiatives for any organization to grow. Not only to witness growth, but also rise & be abreast of the prevailing current tech trends. Keeping the same belief, Mobinius was glad to host the 1st ever Tech MeetUp, in association with Nasscom on 16th Feb, at our office. The discussion was focused on – “What a tech CEO needs to know about AI & ML being the most sorted dominant technologies.” It was in sync with the current technology fever of AI & ML gripping the entire IT industry by its flow!

tea and tech

This meet up saw the presence of CEO’s from various organizations, well versed with the Artificial Intelligence & Machine Learning technology. The session started with a brief introduction of the distinguished members, post which the session began by a presentation on – Distinguishing AI & ML – simplifying the tech by Mr Harsha Jagadish, Tech Lead, Mobinius. He spoke about in length on what exactly is Artificial Intelligence and how is it different from Machine Learning. Also, he shed some light on what is ML and how can it be implemented by organizations at large, how it can be effectively used in various industries and verticals, along with citing the benefits of using the same. The session then continued with some discussion on this topic, with most of the speakers coming in cohesion and understanding that what they felt was AI, is actually ML!

Seriously, it was indeed an eye opening session for most of the people as the debate was still on whether has Machine Learning already made an impact or has it reached the stage for already being much higher and advanced than human intelligence! A fact that we all know and vouch for is that in the era of Elon Musk & Stephen Hawking debating about how AI / ML will become a threat for mankind at large, has already sparked the debate which continued in the session. Taking the same ahead, we also spoke on how ML can be a sigh of relief, when it comes to working on huge mammoth data and doing the needful.
Mr Abhijit Kumar Choudhary, CEO, Azureiken Technologies – shared information on what AI is and how companies are monetizing from these technology, AI being the catalyst to be a technology changer and what it has to offer to the tech industry etc..

Post this, the session had demo on respective chatbots – one presented by Mr Abhijit & obviously on CAWI™ – Conversations Automated With Intelligence. Both bots equally shared the limelight and also feedback on the same, covered the remaining part of the forum. Members from Nasscom, SEM Council and other members were equally satisfied with the discussion and also decided to continue with another session on this, since the time was a constraint.

In a nutshell, the entire tech meet was a fruitful one and also we look forward for creating more value driven synergies in the near future!

CAWI™ shines at IndiaSoft

Yes, it was indeed a very exciting moment for all of us here at Mobinius™, as we participated in the India Soft Expo, conducted by IndiaSoft, on 24th & 25th Jan, which witnessed huge participation from 75+countries, 100+ Categories and 400+ delegates across the globe. It was indeed an event which witnessed the mammoth crowd and the exhibitors, participants & also delegates interacting with the various organizations present. It was a huge business networking event, which was very important for the global buyers, to have a fruitful association with the IT companies as present there.

Apart from various stalls, representing the various technologies, we are all proud @Mobinius™, to proudly showcase our portfolio of CAWI™ – Conversation Automated With Intelligence. Our team was amazed to display the demo and case studies, apart from explaining what a bot is, how it works, and what are the benefits of having an AI enabled technology driving the Digital Transformation – across industries & domains at large!

One of the most important question arises here is – What exactly is a bot? And secondly, why is CAWI™ – as a bot framework so very important? What does it do? How does it help you to be a part of the entire digital transformation? Well this is what we have to offer:

In the era of AI as we all know, technology has been transforming rapidly. It’s the era of bots as we say – automated conversations which not only helps you ease your time, but also ensure that the help is always around the corner 24*7*365, making one’s lives more simpler. CAWI™, helps you with all that and more!
CAWI shines at IndiaSoft

CAWI™, as we all know is all about “Simplifying conversations between men & machines.”

CAWI™ – Conversation Automated with Intelligence” is our end-to-end Bot Builder framework. The CAWI™ Bots Platform has every single component – needed to build, train, deploy, & manage AI-rich, chatbots for users to engage in all communication channels. Robust yet flexible, it can be deployed on-premise or in the cloud, designed to with stand the most complex business and IT requirements, without requiring changes to existing systems, policies, or procedures. It is simple and effective, to get the entire info needed just in some seconds!

Be it the travel industry using this bot framework for the latest travel itinerary of a guest, booking the cab or be it the health and the pharma industry using the same for tracking the medical inventory list or the patient’s health status – CAWI™ can be used anywhere & anytime! Taking the same ahead, we at Mobinius™ have always been in the forefront delivering the immense possibilities of delivering AI enabled IT solutions its best!

Vowwww….was the reaction for all who glanced at the CAWI™ banner and also were present for the knowledge sharing info on the bot framework! The audience was literally going crazy & gung-ho on understanding the bot framework and also its uses and the way it answers queries. One of the most funny, yet amazing incident which we can remember is – 2 kids coming to our stall and asking what can CAWI™ do for them?? Sounds different, doesn’t it??? Yes, kids did understand that it can help them for scheduling their homework tables, helping them with the time table queries, gaining some info on when ABC subject and its exam etc!

In fact our bot did gain attention, as it caught everyone’s eyes making everyone feel astonished about even children being curious about the bot framework CAWI™. Also to our surprise, the number of queries we received for bot was just so surprising!!

All in a nutshell, the event was just amazing to attend and CAWI™ being promoted well! Looking forward for more such events!